Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finally i got my money back .i did what a person on here suggested i sent a message through facebook. After weeks of trying i will never go through all this to buy a dress .”

Helpful Report

Posted 3 years ago

“Lovely quality clothes, but shocking returns for online purchases. I received a faulty item, followed returns policy but no refund although Post Office receipt tracker says item delivered back to Roman on 28th April. Now phone line outage ??! on customer service phone number, no reply from customer services website. Just look on Trust Pilot for lots more terrible returns policy reviews”

Helpful Report

Posted 3 years ago

“I sent a return back to them by Royal Mail 48hr tracked. It shows it was received on the 27th April. However, it is not showing on my account and they are not responding to messages. By the look of the number of similar complaints on here I begin to think the company is in serious trouble.”

Helpful Report

Posted 3 years ago

“So it’s 20 days since the returns where received (a have an email confirming this) to get a refund I have now stated that) I will be taking to trading standards unless my account is credit back tomorrow, shocking customer service”

Helpful Report

Posted 3 years ago

“I returned 2 separate parcels which according to Royal Mail tracking were received by Roman 1st May. Still awaiting my refunds. In total over £150. Not happy. If I haven’t received the refund by Monday I shall be going to the small claims court.”

Helpful Report

Posted 3 years ago

“As other people are having major problems seems pointless repeating what others have put. This is the first problem I’ve encountered with Roman so hope it’s temporary. Phone lines/ computer difficulties sense a big problem . Why are you still sending emails with advertising bumph but not replying to problems and refunds. Come on Roman sort yourselves out.”

Helpful Report

Posted 3 years ago

“Still waiting for my refund they received my parcel 30th April . They owe me over £100 . They not replying to my emails . Shocking company never again”

Helpful Report

Posted 3 years ago

“I sent two dresses back to Roman on 21st April. Still getting emails from them asking same questions. I am owed £160!! I have sent an email today saying I will contact BBC Watchdog and will be taking legal action. DO NOT SHOP WITH THIS COMPANY!!!!!...i wished I had read reviews before ordering. They have my returns as tracked. They’re response is that they’ve not been processed. How long does it take this company to refund”

Helpful Report

Posted 3 years ago

“I purchased a dress £42, which didn't suit or fit me,so returned it.on the day l received it on 4th May 22 they say it has been received at the warehouse and will email when it has been.processed nearly 3 weeks later nothing l shop online a lot never had this issue with any other company it is disgraceful l will never shop with them again!!!!!”

Helpful Report

Posted 3 years ago

“First time I have ordered and I am very impressed with the quick, free delivery and quality of the 2 dresses that I have - good sizes and good quality fabric. The order arrived the next day in nice packaging and clothes on hangers - it's the little things that count.”

Helpful Report

Posted 3 years ago

“Sent a dress back 9th May roman recieved it back 11th May (royal mail tracked) no confirmation of return email no refund, I am on disability and cannot afford to wait this long, will be contacting trading standards tomorrow”

Helpful Report

Posted 3 years ago

“Still waiting for a refund over 2 weeks. In this day and age they are having technical difficulties which started since April. Absolute rip-off. No contact made, no notification of emails to their customer services. Absolutely poor service and coincidently their phone number is down! RIP-OFF!!”

Helpful Report

Posted 3 years ago

“Like a lot of other customers I will not be using this company again! Lack of communication is not on! I am waiting to receive a refund. My account does not even show the return of 5 items as being dealt with. Think this company is going down the pan big time.”

Helpful Report

Posted 3 years ago

“Bought a skirt online n the 22nd of april too big so returned on the 26 th April. Cannot get hold of anyone as they say they are having problems with their phone provider. They ask you to fill in a form and they will get back to you. I have repeatly filled out the form sometimes they get back to you but mostly they don't.When they do get back to you they just ask for the same information time and time again. What a rubbish company will NEVER buy from them again. 3 weeks later and I am still waiting for my refund”

Helpful Report

Posted 3 years ago

“What is happening with my refund? I sent dress back on 29th of April and have not received any response, my emails are being ignored.”

Helpful Report

Posted 3 years ago

“I bought 6 pairs of their cropped trousers as the are comfortable, stylish and versatile. I did this based on a black pair I bought previously. Unfortunately the lovely colours I chose fade after just one wash. So disappointed”

Helpful Report

Posted 3 years ago

“I now realise Roman Originals computer system was hacked which caused the delay in refunds, I have now received all my refunds with the help of Amy who was brilliant she explained everything, I would like to apologise for my previous reviews, and to tell all those waiting on refunds I can assure you, you will be refunded 😊”

Helpful Report

Posted 3 years ago

“Same as all others. Waiting for refund on items sent back on 25th April. This is theft by Roman. Will never use them again. No reply to my emails. No phone line. I WANT MY MOMEY BACK. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Still waiting fir my refunds from them no phone contact . This is bad wished I hadn’t ordered from them will not do so again. I’m waiting fir a refund from two items”

Helpful Report

Posted 3 years ago

“i have rang to speak to some one on 0121 314 6573 after waiting 10 mins and being told i was number 2 in the queue ,you suddenly ,said to send an email .i'm sorry but that is NOT ACCEPTABLE .is your company going bankrupt and your holding back refunds ,i want an email sent back to me ,with an explanation ,as i've read so many people are also waiting for ,PULL YOUR SOCKS UP ROMAN ORIGINALS ,it used to be a very good firm ,i say used to be .i shall take this to thr news papers if i don't get an answer ASAP CATHY M”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 875 reviews