Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like all you other customers I’ve been waiting since 25May for my refund of £53. They cannot reply to emails or take phone calls but have no problem with bombarding us daily with emails to entice us to buy more.REALLY!! Doubt they have many customers left.”

Helpful Report

Posted 3 years ago

“Awaiting a refund since 28th May. No answer to emails and apparently their phone lines are down. Up to now I enjoyed shopping with this company. Not anymore - I don’t trust them now . I don’t know what else I can do or who I should contact.”

Helpful Report

Posted 3 years ago

“Terrible customer service!!!! I spent over £300 and have been waiting for a £100 refund for over 5 weeks. They state on their emails a customer services number but that has had the same message for over a month saying problems with their network provider????!!!!! What phone provider takes over a month to repair the phone lines of a multi million pound company???!!!!!”

Helpful Report

Posted 3 years ago

“So disappointed. I returned 4 items on 24 May and only received a refund for one. I am owed £160 I have sent an email and not had a reply. I did speak to customer service 2 weeks ago but they just told me there was a computer problem and returns were delayed. I have been a loyal customer and expected better service from Roman.”

Helpful Report

Posted 3 years ago

“Also still waiting for refund of item never received! 6 weeks since offered refund - or 8 weeks or having my money! Have contacted several times with no response. Tried reply to email today, rather than through contact form and was returned as not received. Are they actually still trading?”

Helpful Report

Posted 3 years ago

“It should be a minus score the customer service is beyond terrible. I returned a dress on 29 April and still no refund despite contacting by email every couple of days and getting message on phone saying network problem. Like other customers I have dealt with Roman for many years without any problems until earlier this year. I think they are now using alternative suppliers as the petite dresses in particular are of very poor quality - mainly the finishing off on the hems.”

Helpful Report

Posted 3 years ago

“zero stars for online refunds -do not use this company if you want a refund. I have been waiting 9 weeks for a refund of £87, no reply regarding emails-FRAUDULANT DO NOT USE - KEEP YOUR MONEY SAFE”

Helpful Report

Posted 3 years ago

“Zero stars really! Have been waiting for my refunds since 14th May!! No answer to emails or the phone number!!”

Helpful Report

Posted 3 years ago

“Paid an additional £1.99 for next day delivery which hasn't materialised, why offer the service?”

Helpful Report

Posted 3 years ago

“Like everyone else, I'm still waiting for a refund for returned items, no response from emails. No way will I order from them again.”

Helpful Report

Posted 3 years ago

“one star is too many!! I've contacted Roman Originals three times on their contact system and have received no response regarding an item I returned 3 weeks ago - DO NOT ORDER FROM THIS COMPANY!”

Helpful Report

Posted 3 years ago

“Goodness me 😢 I wish I checked your reviews before sending my items for exchange .I have the same trouble with this dreadful company or factory, whatever, thief.. From the 20th of May I am waiting for my exchange and for a reply to my emails .. I think I have to go personally to their factory in Birmingham or to their head office. Such a shame this company! I will never purchase anything from them again and I will complain everywhere and warn people about it.”

Helpful Report

Posted 3 years ago

“Still waiting for my refund from 6 weeks ago - no response from the company whatsoever- DO NOT BUY FROM THEM !!!”

Helpful Report

Posted 3 years ago

“Still waiting for my refund from 6 weeks ago - no response from the company whatsoever- DO NOT BUY FROM THEM !!!”

Helpful Report

Posted 3 years ago

“So I received a “sorry” email today from Roman apologising about the returns problem. It also said that the phone lines are back open. So I tried to call them and guess what??? The phone lines are still down due to a network issue! 😡😡😡 so angry! I am owed over £60. I will never buy from them again!”

Roman Originals 1 star review on 10th June 2022

Helpful Report

Posted 3 years ago

“I've returned three dresses.. Three weeks later I'm still waiting for my refund No reply to my emails and the phone lines are off.. Very, very disappointed”

Helpful Report

Posted 3 years ago

“Returned a dress which was marked. Nothing heard from them. Tried phoning but apparently they have problems. This long?? All I wanted was an exchange”

Helpful Report

Posted 3 years ago

“I returned 3 items from my order, they were expensive dresses. They already received it back 2 weeks ago. No refund, nothing.... I sent them a message 5 days ago, no response. So tried to call them, but was on hold half an hour and didn't get to speak to anyone.”

Helpful Report

Posted 3 years ago

“Returned 2 dresses on separate occasions, never received a refund on either and that was over 2 months ago. I have sent emails and tried to call them. The customer service number is useless! I have bought lots of clothing from this company but never again stay well clear!.”

Helpful Report

Posted 3 years ago

“Bought a dress on 19 May returned 26 May after receiving on the 24 May 2022. It was too big and i sent it back for a smaller size. over 3 weeks contacted them 4 times by email which they acknowledged they received and ignored so sent the last email giving them 7 days to supply the dress or refund me. Still no response so contacted my bank and trading standards and the money was refunded within 5 hours. The amount was £35. You have rights so use them”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 864 reviews