Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like others have emailed and still had no refund on a dress I have returned, will never use again”

Helpful Report

Posted 3 years ago

“Completely disgusted to see all the deserved negative reviews of this company, all with the same complaint as myself. Goods returned with tracking for a refund, but 3 weeks after they received them, I am still waiting for my money back. I will never use them again, but will report to Trading Standards.”

Helpful Report

Posted 3 years ago

“No customer service , sent returns back in May they received 1st June . Still waiting my money and refund. Don’t return emails Shame I like the clothes but won’t order again. Lost a lot of customers reading these reviews”

Helpful Report

Posted 3 years ago

“Awful returns service they have had my returns since 11th May, like others I have emailed several times and not a word… it seems to of all gone wrong since beginning of April as my previous return took bout 3 weeks but things are going from bad to worse it’s appalling ..”

Helpful Report

Posted 3 years ago

“As with many others iv been waiting for weeks to get back my money back there is no customer service the phone lines do not work, maybe they didn't pay their phone bill. No one emails you back just a standard email saying that they will be in touch without in 2 days and do not email back as it may slow things down 🤣🤣🤣I will never use this company again. If your on the Facebook there are loads saying the same thing.”

Helpful Report

Posted 3 years ago

“returned my item 2 days later and had no acknowledgment of return . Tracking confirm they accepted the return . Failed to answer all 4 emails and phone number doesn't work . Never know a company whom ignores customers like this1 will never order from them again . i could to raise awareness. shame on them”

Helpful Report

Posted 3 years ago

“Took over three weeks and several emails to get a refund. Should not have to be so persistent. Will not purchase from this company again”

Helpful Report

Posted 3 years ago

“Still waiting for refund, customer service shocking. Never shop again with this company.”

Helpful Report

Posted 3 years ago

“Still waiting on a £200 refund for over 3 weeks, parcel was received back over 3 weeks ago & tracked. No response to my emails & no working phone lines. Disgraceful service & I would never use again or recommend”

Helpful Report

Posted 3 years ago

“I am also still awaiting a £70 refund for over 1 month..terrible customer service/ company.”

Helpful Report

Posted 3 years ago

“Contacted 3 times for a refund. You received returns on 27 may. Not received refund or exchange. Cannot get a reply from you. Disappointed. I want my money back for returns. No need for exchange as too late.”

Helpful Report

Posted 3 years ago

“I returned an item by royal mail tracked it was delivered back to Roman 24 may now the 13 June still no refund emails unanswered telephone line not working, beyond poor customer service”

Helpful Report

Posted 3 years ago

“Returns policy is an absolute disgrace can't use telephone cos they are down as indispute with supplier have sent 3 parcels back no answer to emails am waiting for £134 in refunds this company should be allowed to trade am going to trading standards”

Helpful Report

Posted 3 years ago

“Roman have just lost another customer, my return was sent 3 weeks ago and 3 emails later no response what so ever not even an acknowledgement.”

Helpful Report

Posted 3 years ago

“Like others I am waiting for refunds, £300, over a month ago. No answer to emails, phone line not working. Some of my items are on Klarna which is due to be paid soon, meaning I will be out of pocket. Terrible company and service. Do not use!”

Helpful Report

Posted 3 years ago

“I have to give one star in order write my review. This company are not worthy of 1star. Returned goods were delivered/received by Roman,Birmingham on 1st May. I emailed them on 25th May and 2nd June. No response to my emails. I have tried ringing them but an automated message says they have an 'outage' problem with their telephone provider. A generic email I received on 10th June said the phone lines were now open. No they are not open. I have now gone to my bank for help in resolving this. DO NOT USE THIS COMPANY. They owe me £128. How many others are in my situation? They need investigating.”

Helpful Report

Posted 3 years ago

“Do not order online from Roman clothing company. I have been waiting over a month for a £40 refund. Nobody returns your email and their phone line is out of order. This company must be going into administration”

Helpful Report

Posted 3 years ago

“It's ridiculous that this company is still trading DO NOT BUY FROM THEM THEY DO NOT GIVE REFUNDS!!! I have tried and tried to get my refunds from early May. No help even when I sent proof of return from Post office.”

Helpful Report

Posted 3 years ago

“No refund, contact your bank and tell them you suspect fraud with credit or debit card. The money will be back in your account within a few hours. Mine was”

Helpful Report

Posted 3 years ago

“This company deserves zero stars. They refuse to issue refunds, they lie about ‘technical issues’ and they don’t answer the phone. Do not, under any circumstances, spend your money with them! I suspect they’re going into administration owing their customers thousands.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 864 reviews