Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items returned. Tracking number shows the items have been delivered back to Roman Originals but no sign of a refund. Never had this issue before.”

Helpful Report

Posted 3 years ago

“I am also waiting for refunds for 4 items returned. I returned an item to Phase Eight on the same date and the money is back in my account. Roman have not returned a penny of my money yet and its almost amonth ago. Wont be buying anything else from them until I see money back in my account”

Helpful Report

Posted 3 years ago

“Still waiting for my refund which is now pending in my PayPal account and needs sorting out. Extremely poor service will not be shopping here again, never known anything like it, no apology nothing dreadful service”

Helpful Report

Posted 3 years ago

“I'm in the same position as many others. Returned 2 orders in the same parcel in May. Had a refund for one order but not the other. Emailed without any luck. I found a number for their accounts department previously and rang that. They put me through to a helpful lady who sorted a previous order but I cannot find the telephone number again. They are the most frustrating company I have ever dealt with. If anyone can find the number of their accounts department you may able to speak with someone. I'm not waiting for a fortune - around £38 but its my money not theirs.”

Helpful Report

Posted 3 years ago

“Never had a problem till now !m Waiting for my refund too Smell a rat”

Helpful Report

Posted 3 years ago

“Like a previous review stated, if I could give zero stars I would. Two weeks on and still awaiting refunds. E-mailed - no response. Tried ringing - no response. They’ve lost a customer that’s for sure.”

Helpful Report

Posted 3 years ago

“Still waiting for £315 refund. Goods returned 25th May. Tracked with post office. No reply from customer services. No answer on phone lines - always number 40 in queue.”

Helpful Report

Posted 3 years ago

“I posted on here last month, having same problem as other ladies with refunds. Then the very next day I received an email saying my refund was being processed. Yay! But was still waiting on another return from the 5 June. Then... received a general email saying that they were sorry and could do better as there had been issues with a new warehouse system and 20% off was being offered. So, now being an idiot I took advantage of this and ordered a top. This was delivered the very next day - so how amazing is that, they can still get their goods out and take customers money but give money back - useless! So I am now still waiting for a refund of £40 for a dress that I returned and tracking says they received it on 5 June and I can honestly say I shall think long and hard before I order from Roman O again. Such a shame because I've been using them for absolute years and this refund problem has never been an issue in the past.”

Helpful Report

Posted 3 years ago

“I have waiting for a refund for over 1 month. Customer service line broken. Not replying to emails. Order reference number 1017190395”

Helpful Report

Posted 3 years ago

“I am having exactly the same problems as all these other customers! Sent a return back, no response to emails and unobtainable phone lines! I even emailed the managing director all to no avail. I like others can’t afford to throw money away and am at my wits end! Don’t know what to do next. I just want my refund……”

Helpful Report

Posted 3 years ago

“Sent two lots of returns a month ago. No email confirmation that they have received them and no refund. Very poor I’m owed £150.”

Helpful Report

Posted 3 years ago

“If l could give a zero star rating l would. Absolutely terrible, l sent goods back on the 16th May and still waiting for refund. Like others, the phones are always down. This is now my 4th email to them (l can only email via the website) to try and get my refund back. Shame because l did like their clothes but will not be buying from them again!!”

Helpful Report

Posted 3 years ago

“Like many others I am also waiting for my refund of £80 The return was tracked by Royal Mail and was received by Roman on the 25th May it is now the 20th June. Emailed twice with no reply and I’ve been trying to call but with no luck. There apparently is a “fault” on the line! I will never set foot inside a Roman original shop again and I am warning everyone I know how appalling the returns and ( non existent) customer service is.”

Helpful Report

Posted 3 years ago

“Disgraceful!, Ordered a dress, but too long and still waiting on a refund, waiting on a reply from emails I have sent. Cannot get any response. DO NOT ORDER FROM ROMAN! First time order and never again!.”

Helpful Report

Posted 3 years ago

“The refund system is appalling. I received an order on 30th May and returned it the same day. I have emailed and sent a request for an update twice on their website. Their phone number is never available. It is now 20 days since I sent the item back and have not received my refund. This is bad practice for any business and I will never use Roman Originals again.”

Helpful Report

Posted 3 years ago

“I have regularly ordered from Roman but returned goods to them on the 30th May, tracked as received by the post office on 31st May, still not had my refund, awaiting over £250 back from them. Every time I ring I get a message that the lines are down, I have emailed customer services, no reply and filled in the "contact us" page twice, the second time heading it as an official complaint, still nothing, very worrying indeed. I wont order from them ever again.”

Helpful Report

Posted 3 years ago

“Have tried for four days to get through on the phone. Constantly engaged and then surprise surprise a recorded message Saying there is a fault also the returns policy is appalling. Quick enough to take my money not so quick at refunds”

Helpful Report

Posted 3 years ago

“Goods returned as the fit was very poor, still waiting on a £200 refund for 5 weeks now. I have sent 3 emails & no response & phone lines don’t work! Really!! Would never use again & strongly recommend to avoid at all cost”

Helpful Report

Posted 3 years ago

“Been waiting weeks for refund can’t get in touch via phone no ,sent 3 emails still no reply”

Helpful Report

Posted 3 years ago

“Same problem as others £46 no refund since early May . Split between credit card and gift card. Today I cannot even access gift card balance, locked out .Whatever discount you offer will not be purchasing”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 864 reviews