Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothing at Roman is great no problem but they are a dreadful Company when it comes to refunding items sent back and communications from them are dreadful. I am still trying to get a refund from an item that I purchased middle of May that never was sent and sending them correspondence twice a week. Never known another Company that is SO BAD AT COMMUNICATION AND REFUNDS!!!! Definitely making me feel I should stop buying from them!!!!”

Helpful Report

Posted 3 years ago

“Still awaiting refund on item returned on 16th June. They do not reply to emails and phone is constantly engaged. Smacks of possible financial difficulties. Will definitely not be ordering from them again, especially after reading all the other reviews.”

Helpful Report

Posted 3 years ago

“Customer service is non-existent. They don’t reply to emails and there is always an issue with the phone line. It took a month to get my refund. They also sent a faulty dress where the seams were sometimes showing on the right side of the garment - no response. I had already removed the tag before noticing so I didn’t want to send it back and lose out on a dress and the money I paid. Another dress shrunk 2 sizes. I left reviews for all 3 dresses and they were removed from their website within minutes, even though they were honest and polite reviews. The whole company screams “scam”, I’d avoid them at all costs!”

Helpful Report

Posted 3 years ago

“Returned an item but had to go through Paypal resolution centre to get a refund. Roman didn't reply to emails although page states they will respond within 2 days. I tried 3 times. Phone line directs you website to send email. Took 6 weeks to get refund.”

Helpful Report

Posted 3 years ago

“The top I had ordered was very shoddily finished off around the neckline with obvious tension problems and loose threads. In light of other reviews I have read I am going to keep the item as I’ve got Covid at the moment and have little energy todo anything about it. I will certainly not be ordering online from them again though and am very disappointed with this brand that used to be top knotch for quality. They need to get their act together before they lose more customers.”

Helpful Report

Posted 3 years ago

“Eventually received my refund after 4 weeks, no email, no apology, no contact at all just by bank account credited. Don't know if it was the threat to report the issue to Trading Standards. Extremely poor customer service.”

Helpful Report

Posted 3 years ago

“I too have the same issue. I ordered some items and returned 1 as it did not suit got an e-mail confirmation that a refund was being processed (dated the 8th June), as of yet no refund received. On the 8th of June I ordered 3 dresses which were all returned on the same day as none of them suited. No confirmation that Roman received them but Royal Mail delivered to Roman on the 13th June, no refund. I reported them to trading standards (they keep sending me e-mails to buy goods but have not refunded returned goods) as like other no response to phone call as the have had a phone outage since May!! And only an automated response no follow up. I also contacted my bank and raised it with them, my bank has temporarily credited my account while they investigate the matter. I am really disappointed as I have been ordering with Roman on almost a weekly basis for over 3 years and have never had any issues and any refunds were generally credited to my account very promptly. I look back all the reviews and this issue seems to have started in April this year. I wonder if they have been taken over by another Company or whether they are going into administration.”

Helpful Report

Posted 3 years ago

“Still waiting for my refund. Roman should not be allowed to trade. They are keeping customers money on returned goods. I have now got to contact citizens advice to see what I can do. PLEASE DO NOT ORDER FROM THIS COMPANY. Appalling customer service”

Helpful Report

Posted 3 years ago

“Same as everyone else Roman sent a wrong size in the dress I ordered I tried to phone but got the message they were having problems with their phone provider and to e mail which I did 22/5. I then got the we will reply in 2/3 days 7 days later no reply so I sent item back then an e mail from the 1/6 saying sorry and to send it back and here is a code for 20% off next order (I think not !!). Still not received my £45 26/6 sent another e mail a few days ago asking where my refund was got the we will reply in 2/3 days still nothing!!! I have not raised a case through pay pal and also Resolver so fingers crossed. I am absolutely disgusted and disappointed with their service and will NEVER buy from them again”

Helpful Report

Posted 3 years ago

“No issues with delivery but the dress was not remotely the same as the one in the picture. Not even the same material or colour and it was not a floaty cotton like on the picture, it weighed a ton! Didn't even try on and sent back. Having read all theses reviews I realise I am going to have to wait for my refund! My issue is that I gave a negative review of the dress on the website ( very politely) and this was removed almost straight away. I asked a question as to why my review had been removed and this was removed too! Does Roman only accept positive reviews? Worrying isn't it?”

Helpful Report

Posted 3 years ago

“As with others. Returned a dress the day it was received. They have consistently failed to refund me. Eventually got an email saying the refund had been processed but still no money. I paid by PayPal so have opened a case with them. Roman Originals do not reply to emails, contacts via their site or Facebook and their phone is non operational. Disgraceful. I will never buy from them ever again.”

Helpful Report

Posted 3 years ago

“I had also been waiting for a refund for some time and like other buyers I sent several messages to the company and tried to call but did not get any response. Eventually I got a message saying the return had been received but that’s as far as it went. I paid for the item via PayPal and so I contacted their resolution centre and opened a case, they have issued me with a refund. Hope that helps.”

Helpful Report

Posted 3 years ago

“item number 19137009 was not in the package. I have e mailed twice and written but had no response. This is not acceptable "WHAT'S GOING ON".????”

Helpful Report

Posted 3 years ago

“Returned order and sent two emails asking for confirmation and have had no response, I use PayPal so hopefully they can solve this, definitely won't be using them again and do not recommend anyone else to”

Helpful Report

Posted 3 years ago

“No invoice or returns label in package. Emailed x3, Facebook messaged x3. No replies. Telephoned - states the lines are down. £150 waiting to be returned for refund. Will never buy from them again.”

Helpful Report

Posted 3 years ago

“No items delivered, emailed twice, no reply, then received an email asking what I thought of my purchases!!!! Frustrating!! Acknowledge emails at least please !!! Terrible customer service”

Helpful Report

Posted 3 years ago

“Shocking company. Waiting since January for them to tell me which gift card my refund has been credited to. Going to report them to consumer direct. Nonsense that I’ve no reply to my 4 queries and no credit still not forthcoming.”

Helpful Report

Posted 3 years ago

“I ordered two different sizes of cropped trousers and returned one for a refund. I had to wait over a month for my refund. I sent email after email asking for my refund. They confirmed receipt of my return. I eventually received my refund, but they kept £3 because I made a return. Do not order anything from this company. I wish I had not”

Helpful Report

Posted 3 years ago

“I returned a dress to Roman on 7/6/22, they recd it on 11/6/22 and I still today 23/6/22 have not ha a refund....there is now a note on their website stating that their return process is taking a little while longer,,,,seriously !!!!! I retd a pair of shoes to Next and before I got back to my car I had an email stating that my refund had been processed..Now that is good Customer Service...I have today sent a message to Roman...wonder how long that will take for me to get a reply...if at all”