Roman Originals Reviews

Name: Roman Originals
Rating: 1.82

1.8 Rating 888 Reviews

18 %

of reviewers recommend Roman Originals

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1.8

Based on 888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to change a dress in the Solihull branch the manager there is extremley rude and has no people skills.”

Helpful Report

Posted 3 years ago

“Returns has not been easy ! went to the shop 30 miles away which closed 10 minutes early not happy, went again the next day to be told there was know refund really not happy ! so been to the post item was delivered on 28/07/22 no refund yet never buy from them again”

Helpful Report

Posted 3 years ago

“DREADFUL EXPERIENCE, still chasing for my refund even though I returned my items nearly a month ago. Have had to open a Paypal dispute now. Will NEVER order from Roman again. Tip: if you ARE ordering from them (which I don't recommend!), pay via Paypal and at least you have the option to open a dispute to get your money back.”

Helpful Report

Posted 3 years ago

“The dress and jacket I ordered would have been ideal for attending a wedding, but the lace jacket had been secured to its hanger with metal paper clips,consequently damagaing the lace. I detailed this on the return slip and helped identifiy the area of damage with a white thread. Despite this, no refund was made for the return postage. My subsequent two requests for the refund have been acknowledge by a robot, but no refund has been made. 0 out of 10 for customer service.”

Helpful Report

Posted 3 years ago

“It is sad to rate Roman so badly, as their clothes are good quality. However, I have decided not to buy from them again, as I find it absolutely ridiculous that refunds are only issued as gift cards! Is this even lawful? I have bought clothes for myself in the past but recently bought an item as a present for my mother in law. The dress did not suit her and had to be returned. The refund could only be issued as a gift card so I am now out of pocket; having spent on the dress and having to buy an alternate present. I know I can use the gift card for myself, sometime in the future but I would prefer the money back in my account! I imagine Roman lose many customers because of this unwavering policy. They have definitely lost my custom.”

Helpful Report

Posted 3 years ago

“My dress was delivered to another address. Not to my home. Never got it! Complained on Trust Pilot too. Roman dissapeared with my money and my dress. Uk mail sent photo of delivery at an unknown door and address. Where is Roman to account for what happened? Want my money back!”

Roman Originals 1 star review on 15th August 2022

Helpful Report

Posted 3 years ago

“I have brought so many items from yourself and have been so so happy …. However my latest purchase the lovely jump suit black at the bottom and whit polka dot on the top ….. Followed the wash instruction …. Came out grey ? I’m not happy not the quality I’d expect from yourselves … I’m so upset as it was a beautiful piece of clothing. I would like to say the ladies in the store at Kettering are lovely !! And always helpful”

Roman Originals 1 star review on 9th August 2022

Helpful Report

Posted 3 years ago

“Returned clothing and received part refund. Send 2 e-mails over 2 weeks with no reply to get the rest of my refund. After several attempts to ring and getting cut off at number 3 in the queue after waiting around 20-30mins i eventually got through and was promised the rest of my refund. 2 weeks have gone by -no refund. Rang several times to yet again get cut off when down to number 2/3. I am currently number 11 again. Like previous customers have said they are keeping peoples money. I wont be buying again, but I will keep asking for Roman to return MY money”

Helpful Report

Posted 3 years ago

“I sent a Red Glitter Hanky Dress back to them which I purchased from Ebay absolutely brand new labels attached. However the glitter kept shedding on other clothes in the wardrobe so I contacted customer services ( Re Messenger) who gave me the returns address so they could seemingly see the problem at the returns department. This was on the 21st June and I of course kept the certificate of posting. I now have heard from them and they say as the dress was an ebay purchase the problem lies between myself and the ebay seller. My argument is that this dress is a Roman Original and its the garment that I am complaining about as I needed to pack it in a suitcase and couldnt possibly as the material sheds glitter on everything else. they say they cannot help me at all and WHEN they have located it they will return it to me. I would have been happy to exchange it for another dress but no communication at all. I tried to phone them but on numerous occasions was 40th in the queue last time”

Helpful Report

Posted 3 years ago

“I have been ordering clothes from Roman for many years, I have never had a single issue. I ordered £384 worth of clothes back in June, and I’ve not received a single item. I have had no reply to emails or contact form. I have tried ringing but each time I have not got through as I am 79 in queue , 80 in queue, 30 in queue et cetera et cetera”

Helpful Report

Posted 3 years ago

“I have been waiting since the 4th May for a refund. There has been no response to my emails and the phone is permanently engaged. I will not buy from Roman again. I'm on a pension so can't afford to be out of pocket.”

Helpful Report

Posted 3 years ago

“Their customer service is shocking. I buy a lot of their products but recently purchased a top which fell far short of usual standards. In fact after a few washes it was fit for nothing but the bin. Sent a complaint via website but weeks later no reply despite it saying they will respond in 48 hours. Not impressed at all.”

Helpful Report

Posted 3 years ago

“Never received order. Took several a days for response to email and they confirmed lost in transit. Instructed them to resend - more days of absolute silence - then a partial refund sent to my account; a partial refund for an item they confirmed lost in transit.”

Helpful Report

Posted 4 years ago

“Wish I'd read the reviews regarding refunds. The same as all the other reviews, dreadful service will definitely NOT be ordering from this company again.”

Helpful Report

Posted 4 years ago

“I was sent the wrong size but only realised after I had cut labels tags off. According to website they reply to emails within 2 working days….6 days later and I’m still waiting. I’ve now been waiting to speak to someone for 37 minutes and I’m in position11. I really wish I’d checked reviews before ordering from them. They certainly won’t be getting any more business from me.”

Helpful Report

Posted 4 years ago

“The clothing at Roman is great no problem but they are a dreadful Company when it comes to refunding items sent back and communications from them are dreadful. I am still trying to get a refund from an item that I purchased middle of May that never was sent and sending them correspondence twice a week. Never known another Company that is SO BAD AT COMMUNICATION AND REFUNDS!!!! Definitely making me feel I should stop buying from them!!!!”

Helpful Report

Posted 4 years ago

“Still awaiting refund on item returned on 16th June. They do not reply to emails and phone is constantly engaged. Smacks of possible financial difficulties. Will definitely not be ordering from them again, especially after reading all the other reviews.”

Helpful Report

Posted 4 years ago

“Customer service is non-existent. They don’t reply to emails and there is always an issue with the phone line. It took a month to get my refund. They also sent a faulty dress where the seams were sometimes showing on the right side of the garment - no response. I had already removed the tag before noticing so I didn’t want to send it back and lose out on a dress and the money I paid. Another dress shrunk 2 sizes. I left reviews for all 3 dresses and they were removed from their website within minutes, even though they were honest and polite reviews. The whole company screams “scam”, I’d avoid them at all costs!”

Helpful Report

Posted 4 years ago

“Returned an item but had to go through Paypal resolution centre to get a refund. Roman didn't reply to emails although page states they will respond within 2 days. I tried 3 times. Phone line directs you website to send email. Took 6 weeks to get refund.”

Helpful Report

Posted 4 years ago

“The top I had ordered was very shoddily finished off around the neckline with obvious tension problems and loose threads. In light of other reviews I have read I am going to keep the item as I’ve got Covid at the moment and have little energy todo anything about it. I will certainly not be ordering online from them again though and am very disappointed with this brand that used to be top knotch for quality. They need to get their act together before they lose more customers.”

Helpful Report

Posted 4 years ago

Roman Originals is rated 1.8 based on 888 reviews