Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 849 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If it was possible I wouldn't give this company one star, I was told that a refund had been issued but after 3 weeks still waiting for it to be paid. Never again, even the shop staff are very waspish”

Helpful Report

Posted 2 years ago

“I've been waiting for a refund since 10th November and after numerous email's and filling out the complaint form on their website I've had no reply. Very disappointed as I've had many orders from Roman”

Helpful Report

Posted 2 years ago

“Your customer service is dreadful and don't reply for more than 5 days .IF you get a reply ,it isn't relevent to your question . My Order History is inadequate so it's impossible to check on refunds paid into my bank .Refunds are not acknowledged and my proof of postage evidence from Royal mail re: returning parcel cannot be checked against my order History as it is incomplete .I could go on . Emails and complaints are never dealt with correctly and I just wish I had read the reviews from so many unsatisfied customers who are still owned money for refunds . It's absolutely disgusting BUT WILL YOU PUBLISH THIS ????”

Helpful Report

Posted 2 years ago

“Dreadful customer service. £70 out of pocket as Roman delivered to wrong address. Royal Mail have proof it went to Billericay and not my home. So many emails but no response. Will never order from them again.”

Helpful Report

Posted 2 years ago

“I received the dress I ordered quickly although when I opened parcel it was badly damaged and had holes in fabric. I returned it immediately via Royal Mail in 1/10/22 and to date I haven’t received a refund. Won’t be ordering from this company again!”

Helpful Report

Posted 2 years ago

“Since June ,I have sent 14 emails to Roman Originals with ongoing problems about not getting refunds for clothes I have returned with proof of postage .I don't usually get a reply and ,if I do ,my concerns are not dealt with correctly . I now have 10 proof of postage receipt from Royal Mail !!!.My bank statements do not show all these refunds . At a loss as what to do and suffering sleepless nights with worry .”

Helpful Report

Posted 2 years ago

“Was considering placing an order for 3 items but considering the number of negative reviews I will hold fire.”

Helpful Report

Posted 2 years ago

“I bought a 'glitter' top along with 3 other items at your Doncaster Lakeside store this week. I was not informed that if any garment was returned there would be no refund. When I tried the top on at home it left a trail of glitter everywhere - not acceptable! I returned the top, all labels intact to the store the next day - a 30 mile round trip - for a refund. A very unfriendly, unhelpful sales assistant refused a refund as in her words "all these tops do the same so it's not considered to be a fault". So I have to presume many others had been returned for the same reason. I mistakenly understood that if goods bought in store were returned in the time stated with all labels intact a refund was compulsory. I chose another item in exchange but was embarrassed & belittled by the sales assistant's attitude. If I had been informed of your return policy on purchase I would not have chosen the top, living so far away. Fortunately my 3 other garments were satisfactory but will not be returning to your Lakeside store to be treated so shabily.”

Helpful Report

Posted 2 years ago

“Still no refund after 5 weeks. Emails ignored, phone calls not answered. How can a company get away with such bad behaviour. I WILL NEVER ORDER AGAIN? DISGUSTING COMPANY”

Helpful Report

Posted 2 years ago

“Ordered a dress - didn't suit returned it - waited weeks - emailed said had received return 12 days after posting. Waited - emailed again - nothing - emailed again - nothing. Now just short of 2 months and still no £53 refund. DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 2 years ago

“I bought a dress size 14. Dress arrive size 12. Returned the dress immediately. I have tracked the return and it was received on 7/8/2022 by Roman originals. I filled out their online enquiry form after 2 weeks. It states they get back to you within 5 working days. Heard nothing. I re did the online enquiry form after 15 working days . Still heard nothing. Meanwhile I’m £32 out of pocket. It’s now 7 weeks since I returned the dress. This is far too long awaiting a return.”

Helpful Report

Posted 2 years ago

“Make sure your PROMO CODE applies. I ordered on line and tried several times to apply the code. It always said your promo code has been applied. When I veiwed my bag no promo code applied, which they don't make it easy to view. They're hoping you'll ASSUME it's been applied. Called customer service who was very rude. Said I'll apply it on my end. I said I don't see where they have applied it. The price is exactly the same. He just placed me on hold without saying anything. I decided to apply it one more time and if it doesn't apply I was going to delete order. It finally applied while I was still on hold. This is my first impressions with this Company!! Not a good one 😥”

Helpful Report

Posted 2 years ago

“Very bad customer service.Staff very rude Would not want to buy any items from them.”

Helpful Report

Posted 2 years ago

“Went to change a dress in the Solihull branch the manager there is extremley rude and has no people skills.”

Helpful Report

Posted 2 years ago

“Returns has not been easy ! went to the shop 30 miles away which closed 10 minutes early not happy, went again the next day to be told there was know refund really not happy ! so been to the post item was delivered on 28/07/22 no refund yet never buy from them again”

Helpful Report

Posted 2 years ago

“DREADFUL EXPERIENCE, still chasing for my refund even though I returned my items nearly a month ago. Have had to open a Paypal dispute now. Will NEVER order from Roman again. Tip: if you ARE ordering from them (which I don't recommend!), pay via Paypal and at least you have the option to open a dispute to get your money back.”

Helpful Report

Posted 2 years ago

“The dress and jacket I ordered would have been ideal for attending a wedding, but the lace jacket had been secured to its hanger with metal paper clips,consequently damagaing the lace. I detailed this on the return slip and helped identifiy the area of damage with a white thread. Despite this, no refund was made for the return postage. My subsequent two requests for the refund have been acknowledge by a robot, but no refund has been made. 0 out of 10 for customer service.”

Helpful Report

Posted 2 years ago

“It is sad to rate Roman so badly, as their clothes are good quality. However, I have decided not to buy from them again, as I find it absolutely ridiculous that refunds are only issued as gift cards! Is this even lawful? I have bought clothes for myself in the past but recently bought an item as a present for my mother in law. The dress did not suit her and had to be returned. The refund could only be issued as a gift card so I am now out of pocket; having spent on the dress and having to buy an alternate present. I know I can use the gift card for myself, sometime in the future but I would prefer the money back in my account! I imagine Roman lose many customers because of this unwavering policy. They have definitely lost my custom.”

Helpful Report

Posted 2 years ago

“My dress was delivered to another address. Not to my home. Never got it! Complained on Trust Pilot too. Roman dissapeared with my money and my dress. Uk mail sent photo of delivery at an unknown door and address. Where is Roman to account for what happened? Want my money back!”

Roman Originals 1 star review on 15th August 2022

Helpful Report

Posted 2 years ago

“I have brought so many items from yourself and have been so so happy …. However my latest purchase the lovely jump suit black at the bottom and whit polka dot on the top ….. Followed the wash instruction …. Came out grey ? I’m not happy not the quality I’d expect from yourselves … I’m so upset as it was a beautiful piece of clothing. I would like to say the ladies in the store at Kettering are lovely !! And always helpful”

Roman Originals 1 star review on 9th August 2022

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 849 reviews