Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 849 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPDATE return was received by Roman Originals on 11 May. Tracked by Royal Mail. 2 emails sent. No reply. I received an email on 7 June to say refund being processed. Refund received 9 June. Postage NOT deducted which I suppose is a plus. However no appology. Not sure if I would buy again. Very poor refund procedure and outwith 14 day legal time frame. Also a lower amount than others £22.40”

Helpful Report

Posted 3 years ago

“I bought from them for years with no problems but recently returned some items on 19th may and still no sign of a refund. have emailed, messaged on instagram. they have turned off every mode of getting in touch with them. it is disgraceful; i will not be buying from them again. I have no idea where we can go to complain”

Helpful Report

Posted 3 years ago

“Sent two dresses back for a refund and ordered one of the dresses in a smaller size. Despite Roman receiving these items on 18th May and several followup emails to chasee my refund/order I still have not heard anything nearly 3 weeks late.”

Helpful Report

Posted 3 years ago

“Returned 2 dresses on the 13th May and still awaiting a refund despite sending 3 emails with no response. Also tried to call but telephone lines apparently there is a network error at the minute. Won’t be purchasing again from them”

Helpful Report

Posted 3 years ago

“Returned two separate items to Roman via Post Office which proves they have received them four weeks ago., I have tried phoning but a recorded message states they are having trouble with their phone provider??? Tried e.mails and again an automated reply. This is disgusting customer service I will never buy from them again.”

Helpful Report

Posted 3 years ago

“Never ordered from this company before and certainly won't again! Have been waiting nearly a month for a refund and have had no response from customer services after contacting them 3 times. Have got paypal involved now.Disgraceful company.”

Helpful Report

Posted 3 years ago

“What the hell is going on with Roman? Same issue as most of other reviews . Seems we can say goodbye to our money ! SHOCKING”

Helpful Report

Posted 3 years ago

“Customer service phone line not available and no replies to emails. I returned items over 3 weeks ago and have had no acknowledgement let alone my refund. Very disappointing. I have proof of return and confirmation that it was received by the company.”

Helpful Report

Posted 3 years ago

“Do not buy from this company. Unbeliveable refund policy. Returned items speedily on 9th May still waiting for refund now 7th June. Cannot connect via phone some B*****t about 'systems down' (for weeks btw). They are keeping hold of your money until your chase and chase them, effectively getting interest on YOUR money. I am writing to CEO. I will NEVER buy from this company again - BE WARNED.”

Helpful Report

Posted 3 years ago

“Buyer beware! No emails answered! No contact! No refund, returned items tracked and delivered back to them on 21/5 Still no refund! Disgusting way to do business. They still manage to email me 5 promotions on their products per day though. A totally rubbish set up.”

Helpful Report

Posted 3 years ago

“Shocking customer service! No response from emails. Owed £96. Can’t phone as apparently there is an issue with the phone line. Do not purchase from this company!”

Helpful Report

Posted 3 years ago

“As with other customers, returned a dress (£39 ) the day after delivery because it was too tight. Haven’t heard a dicky bird weeks later. I only hope I get a response to my e mail. . Not good enough.”

Helpful Report

Posted 3 years ago

“I have still not received my refund for a dress returned several weeks ago. If you return an order the trader should legally process refunds within 14 days of receiving it. From the negative reviews this is clearly not happening. They state that an outage has caused the problem. However, this does not appear to affect new orders and the taking of payments. How much money is the company retaining in unpaid refunds. 14 days is the legal requirement not months. In addition it is impossible to ring customer services. It is totally unacceptable.”

Helpful Report

Posted 3 years ago

“Like many others I returned items for 1 refund and 2 exchanges at beginning of May. I emailed customer service as was concerned one package had been lost in transit. I was about to claim from the post office when Roman replied to say it had arrived in their warehouse and was awaiting processing. This was a month ago! I emailed again last week and have only had the automated response. If they are having serious problems with their returns service it should be acknowledged and should be their priority. I certainly won't buy from them again and I am wondering if they are in trouble and we've all lost our money.”

Helpful Report

Posted 3 years ago

“Unable to speak to anyone at customer services!!!! Its been 5 weeks since not heard from anyone to say that they have received the goods returned. No responses from my online form being sent at least 6 times now. £80 owed but the company has a useless customer service. Do not order from the company directly DO NOT as any returns will not be acknowledged and no refund given. How can they get away with this???????”

Helpful Report

Posted 3 years ago

“I have contacted you because you sent me the wrong size of a pair of trousers over a week ago. You are not answering any emails or Facebook messages. It is very frustrating! Very very poor customer service, but I am still getting emails from you advertising your clothes…”

Helpful Report

Posted 3 years ago

“Waiting 6 weeks for a refund!! Do not buy from this company!!”

Helpful Report

Posted 3 years ago

“I reviewed a few days ago as they owed me £204 since they received items back on 6th May.........well surprise surprise they have just sent the refund!! Don't give up hope but keep sending the emails I sent 12 and in the end it worked. I do hope they have got themselves sorted now as I do love their clothes.”

Helpful Report

Posted 3 years ago

“I returned 2 parcels at the same time, received a refund for one of them but have had nothing for the other. I have sent several emails with no response. Why am I still getting regular newsletters regarding the new arrivals etc!! How can the company still be trading whilst the refund situation appears to be in chaos? I have bought several items from Roman in the past and been pleased with their service, sadly I will not be using the website again.”

Helpful Report

Posted 3 years ago

“I returned an order value just under £300 on 17th May and am really concerned as I can see other messages from customers who returned items before then and have still not had a refund. I also have emailed a couple of times and no response. They need to be truthful and let us know what is going on. They are still taking orders!”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 849 reviews