Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return a dress £70 on 14th May and still no refund no phone number working looks like I’m Now out of pocket!!!!”

Helpful Report

Posted 3 years ago

“I have tried repeatedly to speak to customer service and as others state phone line has a 'fault'. I have sent numerous emails... No response and just sent another.. Got immediate response saying email has been blocked. So so fed up with this company.”

Helpful Report

Posted 3 years ago

“Having read all the reviews below, it is clear that my attempts to get any level of customer service and refund will be wasted. I have spent £200 on 3 dresses. One is fine, one is faulty and one is not required. The latter was as a result of the online ordering system overriding my request and sending me a dress I do not want. Like others, I have had no joy in getting any response from the message portal, despite it saying a response will be made within 48 hours. Clearly, this is a company which is either in trouble or is only interested in sales. Customers are definitely not important to them. A profitable company is one that has returning customers. Sadly, Romans is not one of them and customers like me will not be returning.”

Helpful Report

Posted 3 years ago

“Returned 3 Items on 11.5.22 no refund and no answer to any emails .I have bought Roman clothing for years in store - I will never buy online again Does any one have any idea how to contact them ?”

Helpful Report

Posted 3 years ago

“Love the clothes have ordered many items..don't know what's happening now with refunds or exchanges still waiting a month now for exchange carnt get in touch with anyone by phone or email..now so very disappointed with this company”

Helpful Report

Posted 3 years ago

“Used this company fir years the first time I complained product faulty. I E mailed even sent a complaint through resolver ..nothing no reply at all will not use again Lorraine goidwin”

Helpful Report

Posted 3 years ago

“I have also returned over £200 of clothes and not received a refund. Have filled in the contact form,and had no reply, the returned parcel was tracked as being delivered on 18/5. Cannot contact by phone either ,message saying a phone outage with provider..what is going on.”

Helpful Report

Posted 3 years ago

“Unfortunately like many other people I'm still waiting for a refund for £120 from this company. Customer service do not response to any communication. So will not be buying from them in the future and wish to take further action if I do not receive my refund soon”

Helpful Report

Posted 3 years ago

“Still waiting for a refund from 9th May. No response to emails and "network outage" on phone lines. Will never buy from this company again.”

Helpful Report

Posted 3 years ago

“Bought and returned 2 items, have received confirmation items received on 22 April I'm still waiting for refund.”

Helpful Report

Posted 3 years ago

“I have been waiting months for a refund. Company is next to useless.”

Helpful Report

Posted 3 years ago

“I returned items over 3 weeks ago and still no sign or even acknowledgement of a refund. When I try to call, apparently they have a network outage with their telephone company. Will never order items again.”

Helpful Report

Posted 3 years ago

“Just as others have said, shocking way to treat customers.. unable to speak on phone and don’t respond to emails. Why are they allowed to get away with this?”

Helpful Report

Posted 3 years ago

“Returned items 4th May. Filled in contact form and heard nothing back from them. I have been buying Roman original clothes for many years , usually in store. I wont be using online again.”

Helpful Report

Posted 3 years ago

“Same as others still waiting for refund 4 weeks Have reported this shambolic company and informed Next who also sell their clothes Totally unacceptable from this company shocking service I will never order again this company need looking in to big time they soon take your money”

Helpful Report

Posted 3 years ago

“Used charge back through credit card for refund. They have now lost my business. They didn’t refund for over a month then not fully at all.”

Helpful Report

Posted 3 years ago

“As with many others… returned 2items on separate occasions (beginning of May) and despite, emails, calls and Tweets no response. I will never use this Company again and would advise anyone that, unless you are absolutely sure your purchase will fit/suit you, do not buy as you’ll not receive a refund.”

Helpful Report

Posted 3 years ago

“My returns were received on 6th May yet still not received my £204 refund after filling in the contact form 11 times. We will never hear from them again. What I can't understand is the people who work for them must know what is going on and do nothing.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Like other reviews Ive been waiting over a month for exchange and a refund. Despite 2 emails to their "Contact Us" service, no reply from them. Shocking no customer service at all. Looking to take further action.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 864 reviews