Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,939 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

Roseland Furniture 5 star review on 3rd August 2022

Anonymous

529

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a solid oak blanket box and it is perfect. Beautifully made and it has a safe lid hinge which makes it work well as a toy box. I had to wait 6 weeks for it to be delivered but once it was dispatched I was kept well informed as to when it would arrive. I am delighted with my order.”

Helpful Report

Posted 3 years ago

“The furniture itself is fine for the price, which was relatively inexpensive. The courier that you use in Glasgow is dreadful. They dump furniture outside the house in all weathers, take a photo and run, literally, to the van to leave as fast as possible. They appear to steal items and they lie about deliveries. Also, your customer service, whilst prompt to reply, is bonkers since you have a different person answer each email, and multiple people getting involved which makes things as clear as mud. I won't be using Roseland Furniture again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback, we are sorry that the delivery did not meet your expectations. Our customer service team will answer emails that come in and any questions our customers have. Unfortunately, the same person may not be available to answer the same email feed. However, this should not impact on you getting the correct information from us. Kind regards Roseland

Posted 3 years ago

“From ordering my furniture to delivery I cannot fault Roseland Furniture. I was kept informed at every step of the way. I would recommend the company to anyone.”

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Posted 3 years ago

“Extremely happy with my new chair. Fast delivery”

Roseland Furniture 5 star review on 25th February 2022

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Posted 3 years ago

“The products and the business admin are excellent and that is what matters. The lead times are accurate but do require a bit of forward planning. This is my second purchase from Roseland Furniture”

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Posted 3 years ago

“This is a great line of furniture at a great price and looks fab too , I would highly recommend 😁😁😁😁😁😁”

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Posted 3 years ago

“Nice item at good price.”

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Posted 3 years ago

“All good: quality seems fine and delivery was as promised. Assembly not difficult.”

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Posted 3 years ago

“I ordered a wardrobe, chest of drawers and bedside table. When the delivery arrived it was just the wardrobe and bedside table. I was told the chest of drawers would follow. When I unpacked the wardrobe many of the screws and fixings were missing. Very frustrating. To add insult to injury, after two hours I attemped to leave the building. The chest of drawers had been left literally in front of the door, it clearly was on the lorry but the delivery team had mislaid it. As a small care home, this is how all staff go in and out and is a fire exit. We were unable to get in or out. The next morning I emailed Roseland, once about the missing fittings, secondly about the unacceptable delivery. Roseland ignored the email about the heavy furniture left in front of the door and said they would "speak to the spares department". I heard nothing back. That was a week ago. I have managed to purchase the missing bolts and screws privately but the customer service is shockingly bad. I believe in giving a company time to rectify a problem - they clearly don't care about customer satisfaction , rectifying mistakes or saying sorry.”

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Posted 3 years ago

Hello, The fixing kits requested have been sent to you, this can take up to a week to get to you. the delivery method has been addressed with teh couriers and we are waiting a response from them. We apologise for any delays. Kind regards Roseland

Posted 3 years ago

“The small sideboard I ordered was carefully packed and promptly delivered. It is solidly constructed and fits in well to the space available.”

Helpful Report

Posted 3 years ago

“5-stars for the products purchased (bookcase, tv stand and nest of tables). Nice quality and well priced. However, the delivery process is a farce. Company unable to give any indication when items will arrive. Delivery is outsourced to XPD who also are unable (unwilling) to give any meaningful advance notice. The best you chance hope for is a 2-hour advance warning they are coming - and that's it. If you can't make it home in time, you're stuffed. They have a tracking app which isn't fit for purpose too. Our 1st delivery only had two items. Queried with Roseland, who said they'd chase up - but no promises when delivery would happen of course. 2nd delivery, guy arrived, only to find that our missing item hadn't been put on the van. He only realised when he got to ours. Eventually delivered third time. The drivers are very friendly, in fairness. Would happily buy more Roseland furniture, but never will again due to their shambolic delivery arrangements. They need to hold their delivery company to account. Seems they're letting the tail wag the dog too much, so to speak.”

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Posted 3 years ago

“Great service and communication”

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Posted 3 years ago

“The quality of all the furniture I have purchased over the last 3 months has been fantastic no issues at all”

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Posted 3 years ago

“Excellent company to deal with. Site is easy to navigate around and it’s good that you know whether the goods are in stock or not. Regular emails keep you informed of delivery options. The item I ordered arrived the day after ordering. It was well packaged and looked great when I took it out of the box. Very well pleased all round and I thoroughly recommend the company.”

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Posted 3 years ago

“Roseland furniture's excellent from placings my order to the delivery all spot on. This is the second time I've placed orders. I have recommended the company to my friends and family.”

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Posted 3 years ago

“Quality ,service and delivery all excellent, bought a chair and immediately Ordered another”

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Posted 3 years ago

“We bought a piece of furniture and although it was beautiful quality, it didn’t look right in our room once it was here. The team at roseland couldn’t have been more helpful and made the return really easy.”

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Posted 3 years ago

“Great product range and responsive to product enquiry by friendly customer service. Bought a grey linen chair - perfect colour and style at a great price....and it arrived within a few days of ordering”

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Posted 3 years ago

“Love my new furniture, love that is is ready made up service was great ,very happy with my purchase”

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Posted 3 years ago

“The small sideboard arrived quickly and was well packed. Minor fitting of draw handles and it was ready to put in place and use. Colour exactly as shown and solid little sideboard.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,939 reviews