Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The furniture is fairly good quality and I like the fact that it is already assembled. Except for the triple wardrobe, it is more flat pack that they advertise. There aren't as many pre drilled holes as there should be. Thankfully we managed to put it together okay. My only complaint is that the customer service is appalling. Once I ordered my furniture I heard nothing from them. I had to get in touch with them. When they candidly said "oh we had a warehouse fire, we were going to tell you". The second time I phoned I was told that it was up to me to get updates on my furniture & not up to them to keep me updated. It took two months before I received my order.”

Helpful Report

Posted 4 years ago

“The quality and the price of the furniture was very good. However, the waiting time for furniture to arrive has been far too long (1 item is 7-8 months from order to delivery). If we had known of this time scale we would have ordered a different range that had all of the items in stock.”

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Posted 4 years ago

“Well made table but disappointed with the fit of the drawer”

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Posted 4 years ago

“The chest of drawers was described as cream online but the colour was actually grey. It looked good quality and we would have kept it if the colour had been right. Unfortunate that the packaging was completely soaked so even the chest of drawers was damp. I have had to wait a week before it could be collected for return.”

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Posted 4 years ago

“you get what you pay for. Having just taken delivery of oak items from another co, what you get from Roseland doesn't appear to be "oak" and made in Vietnam!! Not using again”

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Posted 4 years ago

“Although the bedside cabinet looks O K on arrival the bottom draw was twisted and would not come out , consequently all the other draws would not open . With a bit of persuassion i managed to free them only to find that the little stop blocks had come off , managed to stick them back so all is well . But i am sure the customer should not have to do this . Colin Sparkes”

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Posted 4 years ago

“The hinge was broken on the cabinet and after paying £239.00 we were offered £45 in settlement.”

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Posted 4 years ago

“Good quality furniture. Only issue is Ivory is not Ivory at all. Pictures portray a completely different colour. Company not willing to part refund to keep just the option to completely return.”

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Posted 4 years ago

“Tv unit very nicely made but very disappointed with what you call white as it’s very cream”

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Posted 4 years ago

“The small bookcase we ordered is fine and the generous amount of packaging to protect it was more than adequate. However this order took many months to complete and required a few direct attempts to get information, none was offered voluntarily. When eventually notified of despatch, we were told we would be contacted by the courier company for delivery date...again, nothing.”

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Posted 4 years ago

“I have purchased Roseland furniture on more than one occasion, I have been happy with the quality which I believe is very good if you consider the price point. On this occasion one of the pieces I purchased arrived damaged, Roseland were very good at dealing with this, and the item was exchanged with the minimum of fuss, albeit that the delay was a bit of a nuisance. Overall I have been happy with the quality and consider Roseland furniture to be good value for money.”

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Posted 4 years ago

“Modern tv unit fits into room very well”

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Posted 4 years ago

“Hi I have scratches on the front of it”

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Posted 4 years ago

“Okay. see review of wine rack below”

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Posted 4 years ago

“Prompt delivery of nice product. But customer back up service seems non-existent as they don't reply to emails”

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Posted 4 years ago

“Item was damaged. Partial refund.”

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Posted 4 years ago

“Normally great stuff .. on this occasion not up to standard ...but I did receive a small refund ...great company tho”

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Posted 4 years ago

“Okay service, mixed results with updates from delivery company. Item arrived slightly damaged on one part not too bad as it was hidden but another part was broken which I had to mend.”

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Posted 4 years ago

“The wardrobe looks okay. More assembly than anticipated when marketed as “minimal assembly”. There was a split in the wood at the top front of one of the doors which I’ve managed to disguise. Some fixings missing. On the positive side this wardrobe has good dimensions when you can’t accommodate a “full size/height” one. Good deep drawers. Delivery was really quick, about 2-3 days.”

Helpful Report

Posted 4 years ago

“The bench is lovely but sadly the two drawers did not match. Very different shades. I requested replacements but this was not possible. The choices given were to return the whole bench, or take a £20 refund. I took the latter due to the size of the bench, but not ideal.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews