Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture is excellent. Delivery service, tracking and notification of delivery non existent. No contact number for the company. Email replies only which take 5 days. Delivery firm that don’t text or let you know when they are arriving or even till you a day (despite email confirmation saying that you will be told in advance). Furniture is excellent quality but the customer service replies AND delivery information leave a lot to be desired.”

Helpful Report

Posted 4 years ago

“Pleasing to the eye, but look underneath, clever external look, poorly constructed built to a price point, the draws underneath for DVDs are to low to stack . Clever marketing style over substance”

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Posted 4 years ago

“My order was for the 6 drawer Farrow Grey chest. Easy ordering and payment. Good to deal with even with problem resolving. Delivery on time and tracked. No problems.”

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Posted 4 years ago

“I’ve had two very nice bookcases and a double wardrobe from Roseland and they are very nice items of furniture. Unfortunately there was a stress crack in the base of the wardrobe but I maxed to fix it with wood glue, screws and stain. Delivery was efficient and safe with distancing observed. My only problem now is that I am besieged with e-mails, up to 3 a day from Roseland, trying to sell me the very items I have just bought. These e-mails cannot be blocked and I’ve asked Roseland twice to desist but still they come.”

Helpful Report

Posted 4 years ago

“Sideboard arrived with manufacturing damage where joint had split. One drawer handle was loose. Roseland offered refund, replacement or derisory partial refund. As these items are obviously onward shipped from manufacturer without inspection didn't want to risk a damaged replacement so negotiated a better refund. Disappointed with quality. Rear of Sideboard is just a stapled on piece of plywood.”

Helpful Report

Posted 4 years ago

“Bookcase very useful but was disappointed in finish on back. Cheapens look”

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Posted 4 years ago

“Really prompt delivery and we were kept very well informed about the status of our order. Quality was a bit disappointing with a small dent on the front and a fault with the top”

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Posted 4 years ago

“Item i received was badly scratched. Didnt have the item in stock and now need to wait 12 weeks at least I was told which simply isn't good enough when I was expecting a high quality service and product.”

Helpful Report

Posted 4 years ago

“Excellent price and item arrived safely and as described, however the quality is a little bit shabby. Can't complain massively considering the price - it's rough around the edges but it still looks nice if you don't inspect it closely. The folks who delivered it could be better since they knocked on the door and left without checking we were in, which could have caused the item to get stolen.”

Helpful Report

Posted 4 years ago

“Furniture arrived quickly and was packaged well which was a good thing however I feel I’d be happier if the furniture had better quality checks before it’s sold. They look great from a far not so much up close, I’d expect a better finish and more attention to detail for this price. It’s too much hassle to re pack and return so I will settle however I will most likely not order again due to the lack of attention to detail. Customer service was very friendly, delivery was quick and courier was helpful, happy with the company but not so much the quality of the product.”

Helpful Report

Posted 4 years ago

“Communication is poor. The order was placed, but not confirmed for 2 days. No advice as to when delivery would be made when the order was confirmed. Advised that the delivery company would be in touch. Received an email from the delivery company just before 8 in the morning to say they were delivering that day, so no opportunity to arrange for someone to be home. Communication needs improvement!”

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Posted 4 years ago

“I was very happy with the delivery speed and how well it was packaged/protected :) However I was slightly disappointed that the back of the TV unit was not made of the same wood as the rest.”

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Posted 4 years ago

“My bed won’t be delivered until Thursday so I’m not in a position to comment at the moment.”

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Posted 4 years ago

“Good customer service.”

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Posted 4 years ago

“I was really really shocked to see it came from Vietnam. I’d like to know how sustainably it is produced and what fair pay schemes you operate and how you are looking at net zero carbon emissions. The bookcase itself is sturdy and nicely made. Metal wall fixings would be better than plastic. The shelf spacing doesn’t allow for large books and the depth is narrower than I thought so doesn’t fit most books.”

Helpful Report

Posted 4 years ago

“The sideboard I purchased was great, but delivery is very bad. I was at work when I received an email that it would be delivered that day, as I was in work I thought that they would post a card to rearrange but when I got home it had been left outside my house front door in the rain”

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Posted 4 years ago

“Reasonable pricing, sturdy furniture however my coffee table arrived with a weird mark/stain on the oak top”

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Posted 4 years ago

“Unfortunately with lock down my son hasn’t been able to come over at moment will give a review once I have had it put up”

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Posted 4 years ago

“Furniture of standard expected for the money. Prompt delivery and very well packaged. Thank you”

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Posted 4 years ago

“Furniture when delivered was sadly damaged. Now out of stock and am waiting for a replacement”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews