“Nothing has gone right since they changed the delivery route in my area never had a problem for about 30 years now never a week goes by without somebody getting my mail or me getting someone else’s last night tracked a John Lewis parcel which you had received nothing when I got up this morning &checked e mails it had tried to be delivered at 8 .25 stated looked as if no one was in rubbish if postman had knocked on the door dogs would have barked now I have to make a trip into town tomorrow to pick it up went from having a fantastic service to no service”
“I now sell on Ebay and after a few hiccups with other delivery companies I now only us Royal Mail. I always use a signed for service. Royal Mail have for the most part been outstanding, just on a couple of occasions the parcels were a few days late arriving”
“The tracking information is not good Enough because i have to wait for my parcel almost 3 hours to get delivered to my door that’s a ridiculous should be one hour waiting not longer .”
“I have received a parcel from eBay but it was a faulty so I printed a free return label and send it back to Northern Ireland. The next two days I look on the tracking I couldn't believe the parcel was send to wrong destination is in Norfolk, England with same street named! it mean to be in Ireland. Phoned the customer service a awful service the lady was be nasty to me and raise her tone said it is eBay's fault for print wrong address but the address it was correct when I checked. She said the return address on packet it will be redirect back to my home but for two weeks on tracking it show the parcel it has been travel everywhere never been to Northern Irleand yet it went to Norwich, Chelmsford and Peterborough and back to Norwich again. It seem the postperson don't know what to do, my parcel it never return to my home address the tracking it went silent ever since. I try to claim my money back for Royal Mail after fill a ridiculous form with too many question. Sadly I have never got the money back or recevie any letter from them what a day light robbery I wouldn't highly recommend to use Royal Mail service ever it is scam!”
“Appalling service they have lost over £100 worth of goods for me this year alone...tracked to my local office but delivered to god knows where...third time i,ve complained that they are not delivering to my address...they are not interested...sooner this firm goes out of business the better”
“They advertise 5-7 days for international delivery, it took them 3 weeks to deliver my parcel. I should have used UPS instead they are more expensive but they get it done in 2-3 days.”
“Please do not use Royal Mail
Send a parcel abroad for my little goddaughter birthday
They distroyed the each item in a package looks like someone has opened it and ripped the jacket on 100 areas open the candy box , open the vitamin capsules and all the powder out from the vitamin, break 3 watches
im so shocked
Couldnt belive my eyes
will upload pictures to see how royal mail is so disgusting
What a Service they provide
Also delivery took ages (11 days )
We dont even know how to explain to a 6 years old girl that she can have her birthday present ..”
“want to employ people who can read and write.mail continually through wrong doors,compained before still happens about time was privatised totally useless ron lpool l251qw”
“I most say this is the most poorest mailing service so far, a friend of mine in the uk make parcel delivery to me in Nigeria up to four weeks now, anytime i check tracking number always saying we goth your parcel in aberdeen, you would get more information as it travels, very slow and stupid mailing😫😫😫😫😫😫, so awful🤤🤤😓😓..”
“Nice service At Royal post office Smethwick ,Birmingham .Kiki is a very kind and willing to help .I was sending a parcel abroad ;and she checked everything and advise me to add more info on my parcel ....to avoid missin it ....Thanks Kiki”
“Posted a correct stamped letter to a School. Two weeks later I get the original back in a covering envelope from RM National Returns Centre stating that they couldn't deliver the letter. They had franked my original tamps, but took two weeks to return my letter. So, if I want to risk posting it again, at my expense, I'm relying on the postie doing their job on any given day.”
“This company is absolutely awful. I send parcels all the time and every single time they seem to have “lost” some of my stuff. I’ve heard the horror stories of staff stealing things but seriously... this is pushing it. I go through Hermes instead now, the people are nicer, the tracking is great and everything is fine now. Moral of the story - don't get service from those who don’t know how to give it. Every next idiot who can’t read works in RM.”
