“Inadequate delivery service. Item paid for to arrive from US before Xmas....ten pounds for delivery paid. When I chased this on 6 Jan I was told that a card had been sent out regarding item’s arrival at a collection depot on 30 Dec and customs payment was needed. No card had arrived. On 6 Jan told that another card would be with me two days after my complaint. Today 8 Jan still No card. Phoned again to enquire and ended up with a very rude colleague who was basically haranguing me about why I was complaining. She told me I could collect my parcel without a card......why couldn’t I have been told that two days earlier?
Rude customer service with the emphasis on me as the customer being stupid and wrong and unable to complain to anyone in authority as there seems to be nobody in authority. . Not appreciated AT ALL that I have had to pay ten pounds to go through this farce.”
“Royal mail it's about time you hanged your gloves up. Cinema killed off by dvds. Cassette tapes killed off by cds. Sending letters by royal mail is far too expensive and unreliable. Easier to send an email and any documents for free. Royal mail's parcel service is redicolous. I've had so many parcels go missing in a course of a year. Plus they broke my letterbox forcing unwanted junk mail through it. Use a courier service for your parcels. At least they got more chance of arriving.”
“Royal mail it's about time you hanged your gloves up. Cinema killed off by dvds. Cassette tapes killed off by cds. Sending letters by royal mail is far too expensive and unreliable. Easier to send an email and any documents for free. Royal mail's parcel service is redicolous. I've had so many parcels go missing in a course of a year. Plus they broke my letterbox forcing unwanted junk mail through it. Use a courier service for your parcels. At least they got more chance of arriving.”
“Usual, pretending they knocked when I was in and left a red card. Now I have to travel miles to collect because they were too lazy to deliver. Very dishonest company and should not be allowed to use "Royal" in the name.”
“They are impossible to contact, they have NO customer service, it's dreadful, next day delivery is never next day, things always get lost and go missing. Ridiculous and never would voluntarily use this service, businesses, start switching to hermes! they have much better customer service and a better service”
“I was waiting for my delivery it was meant to be delivered on the 9th of December but it wasn’t delivered so I contacted the seller who told me the delivery might take a bit longer, I waited until the 29th of December then I called Royal Mail and what a shock! The woman was very rude telling me that the item was delivered somewhere else and also saying “the postcode is wrong” when I made it clear to her that I received more than one item under the same address, guess she wasn’t ready for that so she cut the line while am talking!
Today is the 5th of January and my item is still not here!
What a let down ;(”
“Promised delivery 8.20 - 10.20 waited in all day, no parcel. Tracking 'service' is abysmal. They only care about business customers and the so called assistance takes you round in a continuous loop. Dreadful don't use”
“I was told by Royal Mail by text and email that my parcel would be delivered between 8.01 and 11.01 so I waited in until 12.15 but that was a waste of time just like being told when it 'would arrive'! It didn't require a signature and could have easily been left with a neighbour but NO. Over 3 hours later I'm advised they tried to deliver it but I was out. Subsequent attempts to contact them fail because it's the weekend. They are ABSOLUTE RUBBISH”
“Multiple times Royal Mail just slips a "Sorry we missed you" red card in your door instead of actually knocking to deliver your parcel. This has happened many times and last time I actually sat on the other side of the door to see if they'd knock.
They're getting lazy, absolute RUBBISH”
“How dare they call them self ‘Royal’ I’m sure if her Royal majesty knew it took 22 hours to move a parcel from a post office drop office to a sorting office 12 miles away she would be horrified. Shame on you Royal Mail May I suggest a name change to ‘US’ mail”
“Worst ever! They lost my drivers license and biometric residence permit and did not even compensate me for it. I am now stuck with the expense of replacing it all. Rubbish service!!”
“I paid for next day delivery guaranteed by 1pm. It didn't arrive that day as it got sent to the wrong sorting office. It didn't arrive the day after either. Rung them today and they said its the senders fault as only the post code and house number were on the address which is a blatant lie. As I know the person who sent me the package. Honneslty such a crappy service”
“Why are sellers still using RM ? Local sorting office only open 7-11 ? Constantly loose parcels ! I can honestly say that I have never actually been handed a parcel by RM , shockingly bad ! Any seller using RM gets a bad review and I will not use again.”
“Truly shocking. I have had three parcels allegedly “lost” since December and surprise surprise royal mail are taking no responsibility.
Seriously use any of the other delivery providers on the market. DPS are brilliant and even show you a map of your delivery drivers whereabouts.
Royal Mail?
Royal pain in the arse!”
“Beware, if you send something via 48 hour delivery, they will use ParcelFarce instead, and they are HORRIBLE.
Make Sure your item is going via Royal Mail and not ParcelFarce, you have been warned.”
“Ordered an item from US.
- I needed to pay customs but noone has reached out to tell me. instead just held the item.
- I payed the customs... nothing... they just kept holding the item for 2 weeks.
- Tried to get in touch. --> absolutely impossible, internet forms and phone service cannot put you in touch with a person. My situation did not fit any of the prescribed forms.
Absolutely hate it, horrible experience. Just shut it down and we can use normal providers”
