“twice now my parcel has been delayed ,the first parcel sent second class ,never arrived at all ,another parcel sent 1st class last friday has still not arrived and it is now the following saturday ,royal mail are useless, incompetent and a waste of time,i could have got it delivered quicker if id asked a snail to deliver it for me.”
“First of all, be prepared to wait a minimum of 30mins on a call with customer service - waste of your time & money. Secondly, my post has been lost, taken from delivery office, not delivered to my home neither had it been returned to the delivery office. Not left anywhere around my flat door, not with the concierge. I don’t know what kind of thieves work here during Christmas but this is unacceptable and the worst service! Better off with another delivery company for your own good!”
“First of all, be prepared to wait a minimum of 30mins on a call with customer service - waste of your time & money. Secondly, my post has been lost, taken from delivery office, not delivered to my home neither had it been returned to the delivery office. Not left anywhere around my flat door, not with the concierge. I don’t know what kind of thieves work here during Christmas but this is unacceptable and the worst service! Better off with another delivery company for your own good!”
“Useless post service. 2nd lost post in less than 2 months. Were is rn526413498gb?? Cant figure out wy a rich and developed country like UK continue employing useless people
Comunication impossible worst than ever”
“Worst company I’ve dealt with. Phone wait took over 50 minutes. Couldn’t deal with my problem. My express mail didn’t arrive and no letter was left to give the next process or steps. Do not go with this company, it’s a pity you have to get at least 1 Star.”
“Paid for tracked signed for International parcels x4 , over a week ago none are showing as left the UK, really feel we are ripped off with this company and will have to use other company now , I posted these well within the guidelines of the Christmas post , seems odd that none of them have left the uk still yet calling royal mail is the same as looking at the tracking screen with no further. information, the company and their service need to be looked into from a higher power”
“A complete joke of a service , royal mail save a fortune putting a card through your door when you paid for delivery , should be looked into for fraud.”
“Since the privatisation of the Royal Mail the service has been poor. I paid for a 6 month redirect but letters and parcels have simply not been redirected, including when I've written to myself. Their customer service always takes ages to get through to, and the answer is always 'there's nothing we can do' rather than finding solutions. Not a fan of our gov privatising things as the service is noticeably poorer.”
“My Fiance sent me a package for this christmas season from Stockton to Germany. 3 items were missing and were replaced with old chocolates. Items lost includes a Fitbit Fitness Armband, Pullover and A LETTER (which in fact written in our language). This is unacceptable for a very well known company. We definitely deserve justice for this inconvenience!!”
“Trying to contact anyone about a problem is like trying to knit fog, the website/phone numbers are designed to frustrate customers in the hope that they go away. They are worse than BT which is saying something I honestly did not believe that anyone could be worse than BT but Royal Mail have succeeded by a country mile. I hope that Mr Back reads these reviews but I suppose that he is too busy counting his 6 million salary, just how he sleeps at night is a mystery, probably very comfortably in vast mansion in Germany.”
“Been on phone 45 mins all it keeps saying sorry for delay taking the p*** a parcel i paid for should have been here last week no tracking info apart from weve got it SHOCKING SERVICE !!!!”
“Had a parcel re-delivered to a saturday when i was definitely in, i kept checking the status of the delivery and it showed as being delivered, not a knock on the door and the dog didn't even bark. i checked our porch and nothing but it shows as signed for by us. when you phone up to speak to someone they just say it was signed for by us and the gps tracking shows it was delivered to our house but we never recieved it or signed for it. not only do they not delivery your items but they also like to forge a signature to get themselves out of any sort of problems.”
“Absolutely shocking company! I’m surprised that they haven’t gone through. Ordered an item on Thursday before the next day delivery cut-off and paid £7.99 for the privilege. The parcel failed to turn up on Friday which was annoying, but I was refunded the postage by the seller. Royal Mail sent us an email saying that our delivery would be with us between 11:30 and 13:30 on Saturday, but you guessed it, it never arrived. Tracking information just stops at a main depot somewhere in Birmingham at 4am and we’re received zero information since. Their website and apps are appalling, their live chat is a robot and none of the FAQs are helpful. All avenues simply end in a sorry.
Both companies offered pitiful apologies and excuses which just isn’t good enough. To say that the delay is caused by the up-coming election and Christmas is pathetic for a delivery company! I waited on the telephone to speak to an advisor for almost an hour to simply be told that all they can do is offer their apologies! Why do you not offer emergency pick up facilities for such incidents? Surely you put actions in place to deal with busy periods?? I suggest some serious restructuring if you cannot get your primary function right! The item that we were waiting for was extremely important, I’m just glad that I wasn’t waiting for a kidney 😡 I would have given zero stars, but that’s obviously not an option.”
