“I was told by Royal Mail by text and email that my parcel would be delivered between 8.01 and 11.01 so I waited in until 12.15 but that was a waste of time just like being told when it 'would arrive'! It didn't require a signature and could have easily been left with a neighbour but NO. Over 3 hours later I'm advised they tried to deliver it but I was out. Subsequent attempts to contact them fail because it's the weekend. They are ABSOLUTE RUBBISH”
“Multiple times Royal Mail just slips a "Sorry we missed you" red card in your door instead of actually knocking to deliver your parcel. This has happened many times and last time I actually sat on the other side of the door to see if they'd knock.
They're getting lazy, absolute RUBBISH”
“How dare they call them self ‘Royal’ I’m sure if her Royal majesty knew it took 22 hours to move a parcel from a post office drop office to a sorting office 12 miles away she would be horrified. Shame on you Royal Mail May I suggest a name change to ‘US’ mail”
“Worst ever! They lost my drivers license and biometric residence permit and did not even compensate me for it. I am now stuck with the expense of replacing it all. Rubbish service!!”
“I paid for next day delivery guaranteed by 1pm. It didn't arrive that day as it got sent to the wrong sorting office. It didn't arrive the day after either. Rung them today and they said its the senders fault as only the post code and house number were on the address which is a blatant lie. As I know the person who sent me the package. Honneslty such a crappy service”
“Why are sellers still using RM ? Local sorting office only open 7-11 ? Constantly loose parcels ! I can honestly say that I have never actually been handed a parcel by RM , shockingly bad ! Any seller using RM gets a bad review and I will not use again.”
“Truly shocking. I have had three parcels allegedly “lost” since December and surprise surprise royal mail are taking no responsibility.
Seriously use any of the other delivery providers on the market. DPS are brilliant and even show you a map of your delivery drivers whereabouts.
Royal Mail?
Royal pain in the arse!”
“Beware, if you send something via 48 hour delivery, they will use ParcelFarce instead, and they are HORRIBLE.
Make Sure your item is going via Royal Mail and not ParcelFarce, you have been warned.”
“Ordered an item from US.
- I needed to pay customs but noone has reached out to tell me. instead just held the item.
- I payed the customs... nothing... they just kept holding the item for 2 weeks.
- Tried to get in touch. --> absolutely impossible, internet forms and phone service cannot put you in touch with a person. My situation did not fit any of the prescribed forms.
Absolutely hate it, horrible experience. Just shut it down and we can use normal providers”
“They say they’ve delivered a tracked delivery but they haven’t... again. The last time this happened, in fact the last time I was sent a tracked parcel, they eventually delivered it 3 weeks after I had received the replacement parcel. It was really urgent that I received this on time and they let me down again. If I had the option I would go for the alternative every time - because I don’t think I’ve ever received a good service. How come Amazon manage to get it right and the Royal Mail who have so much more experience manage to f*** it up every time. So my advice is don’t bother spending money on their tracking service - you’re less likely to receive it than if you send it in the regular post. Oh...and the website just sends you around in circles. Absolutely useless. If I could have given them 0 stars I would have done.”
“I ordered my daughters main Christmas present that she had wanted for a few years now and she asked me every hour if it had arrived I kept on checking but it hasn’t arrived I am very upset and angry now my daughter is very upset and is taking it out on me and it is currently ruining our Christmas so thanks Royal Mail!!!!!”
“The tracker says my parcel has been delivered but I was away and have not received a card from royal mail. On the line for 45 mins but been on hold waiting for someone to help and locate my delivery. Very poor service.”
“A package due to be delivered on 11th Dec was finally received on 20th but only after lots of chasing up. A relative paid extra for a selected date delivery. Five days later she is still waiting in ( using up her holiday time). This is disgraceful especially letting people down at this time of year.”
“I was expecting an item that i never received.
The receipt says you should expect it in 5 business days but it's been over a week and still nothing.
Bad customer service, I didn't get any useful support.
Not recommended considered I spent a significant amount of money for something I never received.”
“Had many issues with them, such as putting in a claim as parcel I sent recorded delivery signed for never was dealt with. Seller did not receive it back, Royal Mail never dealt with claim I put in many months ago. I had attached form I received from Post Office. Recently I made a call to them, has cost me £7.67 - big company such as them should have an 0800 number. Are a disgrace nowadays, used to be able to trust them but cannot any more.”
“All-day at home waiting for a delivery.
Walking to the front door and see the note nobody at home ready for collection next working day.
Best of my knowledge nobody called the bell the buzzer is so loud in our home that you cant don't hear it.”
“Try to use the Royal Mail tracking, but website is so clunky that its next to useless. Request a password reset, and wait, and wait.. Check Spam folder, inbox even after 5mins, nothing. I dont know how many problems ive had with click n drop. Parcels not arriving website crashes and say try again later, so you doit again later, then two labels arrive in your inbox and its just too painful to go through their claim it back -if you can system. Which im sure they bank on people giving up and those kn0bhead managers keep your money. What awful service.”
