“Absolutely hopeless. By not having a human to talk to in cases not covered by their look up's and when their site isn't working as it should proves they are completely out of step with how businesses need to work today.”
“1 hour and 20 minutes to get through on the phone to Customer Services on Day 1 and 45 minutes on Day 2. Then they had the gall to ask if I'd complete a survey on their level of service! Just answer the phone.”
“I ordered some vape coils 3 days ago, dispatch yesterday morning at 8am, sent by 1st class. So I expected them to arrive today, and no coils have arrived. Another example of the poor service that we have to put up with.”
“Sent item first class signed delivery on 1/10 didn’t arrive til 4/10 only 15 miles away . Appalling service in this day and age , I can order something from amazon at 9 pm and it’s here by lunchtime next day . Sort it out”
“Got a tracking number for an order that said tracked 48. Arrived at Manchester sorting centre and 48 hours later hasn’t moved. Royal Mail weren’t helpful and basically said it’s lost. No other help offered. Not a great service but they don’t care they are making money. So if you want to pay for a parcel to be lost, stolen or dumped before delivery please use Royal Mail. They deliver a first class non delivery service that’s guaranteed!!!!”
“received e-mail and text saying parcel would be delivered today Thursday 3rd October. informed it needed to be signed for so stayed in all day and parcel did not arrive and tracking has not been updated. Very poor service.”
“A parcel sent to me was not delivered on time and I have spent the best part of an hour waiting for someone to answer the telephone. Why customers should tolerate this automated telephone system is beyond me. In the days when I could ring my local sorting office it would have taken 5 minutes to answer my question instead of half a day. I understand from customer service that this is due to volume but something needs to be done to avoid customers having to spend so much time waiting for their calls to be answered.”
“Yes I'm angry: If I could give this bunch of inadequates less than one star, then I would. My advice: Don't ever use Royal Mail, since privatisation they're untrustworthy (packages regularly go 'missing') and when there's a problem they're blatently incompetent at fixing it. By the by, please don't confuse Royal Mail with the Post Office; The Post Office peeps are like a breath of fresh air after dealing with Royal Mail.”
“Quite disgusting to be honest.. my grandmother Has sent a birthday card 1st class on the 28.9.19 & it still hasnt arrived & its my sons birthday today!!! I think its obvious that someone working for the royal mail has opened the card knowing its a birthday card & taken the money out of it!!! Absolutely horrendous..”
“I have paid twice £4.55 for a large envelope to be delivered with 1st class delivery signed for and twice the item was not delivered. The online tracking service states 'accepted at post office branch and you will be contacted when delivery is attempted. No delivery has been completed and there is not trace of where the mail is in their depot and obviously no signature collected. Trying to claim a refund online is impossible. Anyone knows a better provider?”
“I’m expecting a parcel which is 1st class signed for. It was tracked to their post off ice in Stockton on the 21st, it’s now the 29th and still no delivery or update.
This though is not my major gripe.
Upon trying to sort this, I called the PO. After 15 mins on hold, I lost the will to live.
Several more lengthy attempts later, I had no choice but to leave the problem in the lap of the Royal Mail gods.
Absolutely awful service.”
“Absolutely without a doubt, the ***WORST*** postal service in the area (Coalville). We tend to buy a lot of online stuff and we work full time. I have filled out a card with this branch so that when we are not at home our mail is delivered to our neighbour (who was all to happy to accept mail on our behalf) - this same card was delivered back to our address without anything more being said (or written on it) ... the items that were supposed to be delivered from then on to our neighbour (when we wernt in), never were. This has caused major inconvenience having to wait up to 4 days just to have it redelivered in the hope we are in! I've tried leaving named and signed notes on our door for the postman to leave it in a safe place or with a neighbour (which other companies do such as yodel and Hermes)- again to NO avail. Whats the point of offering this service if you cant commit to it?!? absolute nightmare. 4 days may not seem like much to most, but it is when the things im having delivered are for my start up business, and I cant progress with my work until I have my products delivered. And the only reason I'm writing this up is because this has happened on more than 5 occasions so far within the last two months and the royal mail complaints system is floored.”
“Words fail me... God knows what my blood pressure rose to.
Trying to deal with Royal Mail is a totally frustrating waste of hours.
I wasted 2 - 3 hours trying to pay a Customs Charge, going round and round their web site and every attempt ends with "There has been a problem". This is not the first time it's been impossible to pay a charge on their site.
Four emails, now six, from Paypal tell me I've authorised payments - so have i paid, once, twice, or not at all? - who knows. I certainly don't.
Tried phoning - two different numbers. Both kept me hanging on over half an hour, repeatedly suggesting one uses their Web-page where one has already just wasted 2 hours.
A useless frustrating service - one of the worst! If i could avoid them i certainly would.
Tomorrow I'll have to try some other way. My blood pressure can't take much more of them.”
“Awful service. Over priced, unreliable and not trustworthy.
Had birthday cards containing money vanish from the system even with tracking numbers.
The postman turns up as/when he wants often swerving my street for days at a time if its raining.
Caught them a few times putting a "sorry we missed you" cards through the door without even knocking first, when I open the door they have left the parcel in the van at the end of the street and not even attempted to deliver it (also been seen doing this on my CCTV).”
“without doubt the most incompetent organisation I have ever dealt with in regards to resolving non delivery situations-I have lost umpteen parcels to another address ( with a completely different postcode I may add)--they have been tracked to this other address and they still won't do a thing about it-even parcels or letters that do eventually make it through have been delivered to the wrong number-whoever is in charge of this needs to think about a change of career as in a normal company he would be disposed of within a week--having said all that there is one thing that they are first class in delivering and that is B******T.”
“Absolutely terrible delivery service and on top of that atrocious customer service. Staff rude on the phone and not willing to take any responsibility for their mistakes.”
“Personally I'd use another delivery service, having had reason to complain to them on another occasion I paid for RM48 "service" and the tracking was useless. This time it was someone else who had mailed an item to me using RM48.
I looked up the tracking service which stated item will arrive between x am and y am. So I sat in all morning with my hall door wide open because I did not want to miss the delivery man (they have a habit of knock quietly and run) and no sign of him. Went out shortly after midday and item arrived at 25 past 12. Came back to the dreaded red card.
When I called to complain was told that the four hour delivery slot was an estimate. Well why be so precise about the timing within that 4 hr estimated delivery slot? Why not say will arrive sometime on x day? Don't bother giving out a delivery slot then failing within it.
If I had known it was sometime on x day I would not have stayed in waiting for the stupid parcel. I would have elected to collect next day from their depot - as I will have to now. Instead I was given a morning delivery slot so I stupidly waited in for it. Never again. Their delivery slots mean nothing but MAYBE and PROBABLY NOT,”
“Do not use internation tracked I sent a parcel to France on 28th August 2019 so far it has been to Madrid and currently sat in USA Customer Service do not care and apparently this happens all the time. I also had a parcel the previous week got to Iceland instead of Ireland AVOID”
