“International Tracked & Signed For, didn't even get out of local (Wolverhampton) Sorting office. Complaint resulted in "Sorry, put in a claim" but these are documents "worth" nothing but a complete pain to replace. Rather makes a mockery of their claim
"All our overseas services are safe and reliable. But when you want to send something overseas quickly and need some extra peace of mind, our three Tracking and Signature services could be the answer." !!!”
“Terrible services
They took over a week to deliver a parcel, delivered on a day I wasn't in leaving the something to you card
Didnt log my parcel into the system therefore I couldnt book a redelivery online or by the automated service had to call the next day to speak to someone
Wait for 50min for my call to be picked up they booked it for 2 days later of the original redelivery date i waited all day its now past 9pm and nothing”
“Packages just are not being delivered. Over the last few weeks items coming through Newcastle Staffs sorting office are missing. I have had suppliers re sent only for those never to arrive. Spoke to a postman who said that they were so overwhelmed that they were only delivering tracked items. Some of my items are over 2 weeks late. Contacting Royal Mail is hopeless I spent 30 minutes on the phone yesterday but no answer. Will try to buy in future from sources who dont use Royal Mail deliveries.”
“Worst shipping carrier ever to ship to The United States. I’m very disappointment never received my order. People stay away from this shipping carrier !!!!!”
“TOO MANY PACKAGES GO MISSING! I had ordered between Sep 2019 and Oct 2019 from one company 5 packages and out of 5 only 2 were delivered and 3 went missing. I then requested the label not to leave with neighbours service provided by Royal Mail to protect myself better from Royal Mail, I am now awaiting parcel which is already a day delayed, lets see if they will still use the left with neighbour card again now that I have the label on my letter box - already package a day missing, this does not happen with another couriers company.”
“International tracking is a waste of time and money. I've been better off simply buying a stamp and hoping for the best. A letter posted (using international tracking) to Israel on the 16/10 has disappeared without a trace. The info on the tracking site is that it left the UK on the 17th Oct. When I called customer service today (28th Oct) I was told that the last info they have is that it was handed over to the courier (in Israel) on the 24th. They don't know where it is now and they are willing to open an investigation on the 20th of November (5 weeks after the letter was handed over in the post office). What a waste of time and money!”
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Fabiana Ballone
GB
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Fabiana Ballone
1 review
1 star: Bad
Just now
No happy at all about the service
No happy at all about the service!
1 day out of 10 is not any problem with the delivery, but for the rest just terrible!
Just yesterday I could not received my percel, because the address was incorrect, wich is not true!
I have check with the sender, and all the information where correct.
So if you have a telephone number or a e-mail address, why you don't try to call us, instead to take the parcel back and return to the sender?
All the time that I know I will receive a parcel for Royal Mail, I am alway scare that I can not receive my order!!”
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Fabiana Ballone
GB
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Your review counts!
You reviewed Royal Mail
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Fabiana Ballone
1 review
1 star: Bad
Just now
No happy at all about the service
No happy at all about the service!
1 day out of 10 is not any problem with the delivery, but for the rest just terrible!
Just yesterday I could not received my percel, because the address was incorrect, wich is not true!
I have check with the sender, and all the information where correct.
So if you have a telephone number or a e-mail address, why you don't try to call us, instead to take the parcel back and return to the sender?
All the time that I know I will receive a parcel for Royal Mail, I am alway scare that I can not receive my order!!”
“I am outraged with Royal Mail services. It often loses my parcels or delivers them late and now they changed their policy so they don't even refund for the lost item! I am seller on Etsy where I sell handmade hair ties and this is according to Royal Mail is jewellery for which they do not refund a penny! Terrible service, if you mangae to loose my parcels at least manage to refund the damage done to my shop! Your terrible service causes negative reviews to ME and also losses!”
“l posted a small parcel from England to Ireland and asked for next day delivery l was told they didn't do next day delivery only special delivery but didn't explain that meant next day delivery she told me that it could be posted first class signed for and it would be there in 3 days It was a bridesmaid dress posted on sat morning the wedding was the following Friday. It never came l had to ask a friend to drive to London and pay for a return flight for them to deliver the dress to me in N Ireland cost to me was 350 pounds. After 2 weeks and no dress l put in a claim l got a letter and check for 6.50 which was cost of posting and the parcel delivered on the same day 3 weeks after posting l was livid and will never use Royal Mail again, Obviously they found the parcel and sent it to prevent having to compensate me more.”
“Catastrophic service
Can't be worse than that
Send a parcel to Bulgaria two weeks ago...according the reference number,went to Albania
Royal mail it's a joke, everything but not a Royal”
“My post quite often goes missing. I also Get other peoples mail delivered to my door, I then have to go out of my way to get the post back to the correct address. Because obviously someone can’t do their job properly.
I also get people knocking on my door with my post that’s been posted 5 streets away. I’m just grateful for the honesty of some good citizens who do return.”
“every time the same story. Lazy drivers that leave a note without even trying to knock at my door.
what do I order stuff for if I have to go pick it up somewhere else? Tried to make complaints but it keeps happening all the time.
I wish this company the worst.”
“This mail is everything but royal. They are a pathetic company. Sent my mail to a different country altogether. And their customer support is unapologetic.
Do not ever use them.”
