“Absolutely shocking service.
I called Royal Mail this afternoon regarding an issue we have had, where a padded envelope had been delivered to my Nan’s address as ‘Signed for’, yet had not been signed for by my Nan. The envelope had been post through the letter box with no mention of the fact that it had been opened and whatever was inside, removed.
I called Royal Mail to address the problem, find out who had supposedly signed for it and figure out what the next steps would be in order to retrieve what was inside the envelope, track down where the issue had occurred, find out why the parcel has a signature against it even though nobody had signed for the parcel and find out where the parcel came from.
I had been speaking to a lady who gave the name Hayley, when we asked to speak to her manager after she forgot to mute herself when remarking to another colleague “Urgh I can’t wait to get off this call”. Hayley was unable to offer us any form of solution/information on where the parcel had come from/compensation despite us missing whatever we had ordered, right in the run up Christmas.
We are waiting for a call tomorrow to discuss this with a manager and hopefully get a more helpful response other than ‘all we can do is file a complaint’ and get told that ‘on this occasion it will be dealt with internally and nobody would be getting back to you””
“Have been shocked at the ineptitude and sneaky behaviour of Royal Mail.
1) Holding a gift because of an insanely expensive "customs fee"
2) Website to pay fees constantly glitched, accepting then rejecting payments for no apparent reason. Three days after payment was "accepted", I receive a grey note from the postman instead of the package. Turns out payment was rejected after being accepted. No reason given.
3) Registration for online Royal Mail account had suspiciously confusing checkboxes for privacy/wanting to exit auto spam settings
4) Illegible reference number written on the grey ransom card that was sent instead of the parcel
5) lack of phone service to deal with problems
6) If and when they actually will try and deliver the package, I know I'll have to wait around all day because they are unspecific with times and refuse to leave the package in a safe place.
Now, at nine months pregnant with back pain, I'll have to hobble half an hour to the post office to try and resolve these issues which really didn't need to be created in the first place. Really puts a dampener on what was a beautiful gesture - a gift from a family member, spoiled by a series of kicks in the guts from Royal Mail.”
“I had a card saying I had an item with postage to pay. One of the options was to attach stamps to the value needed and the item would be delivered. So I attached stamps to the value and 3 days later I had the exact same card delivered I had put in the post box. I decided to call the number provided to ask for guidance. I am currently still on hold after 17 minutes. It is this kind of incompetence and uselessness that define this inept organisation”
“Posted letter 48 hours ago paid for signed for service for a place less than 5 miles away and still not delivered shocking service. Useless royal snail mial as per usual so un reliable 😡😡😡”
“we HAVE TRIED TO CONTACT ROYAL MAIL I THINK THE PHONES RING IN A UNMANNED ROOM BECAUSE THEY NEVER GET ANSWERED .....RANG FOR 32 MINS AND NO ANSWER APART FROM THE AUTOMATED SYSTEM THAT SAYS YOU ARE IN A Q”
“Thank you for losing my fathers death certificate it has caused no amount of upset and stress to my mother, and is now holding up the sale of her home. Well done! One of many things that disappear when entrusted to your care.”
“The tracking information is not good Enough because i have to wait for my parcel almost 3 hours to get delivered to my door that’s a ridiculous should be one hour waiting not longer .”
“I have received a parcel from eBay but it was a faulty so I printed a free return label and send it back to Northern Ireland. The next two days I look on the tracking I couldn't believe the parcel was send to wrong destination is in Norfolk, England with same street named! it mean to be in Ireland. Phoned the customer service a awful service the lady was be nasty to me and raise her tone said it is eBay's fault for print wrong address but the address it was correct when I checked. She said the return address on packet it will be redirect back to my home but for two weeks on tracking it show the parcel it has been travel everywhere never been to Northern Irleand yet it went to Norwich, Chelmsford and Peterborough and back to Norwich again. It seem the postperson don't know what to do, my parcel it never return to my home address the tracking it went silent ever since. I try to claim my money back for Royal Mail after fill a ridiculous form with too many question. Sadly I have never got the money back or recevie any letter from them what a day light robbery I wouldn't highly recommend to use Royal Mail service ever it is scam!”
“Appalling service they have lost over £100 worth of goods for me this year alone...tracked to my local office but delivered to god knows where...third time i,ve complained that they are not delivering to my address...they are not interested...sooner this firm goes out of business the better”
“They advertise 5-7 days for international delivery, it took them 3 weeks to deliver my parcel. I should have used UPS instead they are more expensive but they get it done in 2-3 days.”
“Please do not use Royal Mail
Send a parcel abroad for my little goddaughter birthday
They distroyed the each item in a package looks like someone has opened it and ripped the jacket on 100 areas open the candy box , open the vitamin capsules and all the powder out from the vitamin, break 3 watches
im so shocked
Couldnt belive my eyes
will upload pictures to see how royal mail is so disgusting
What a Service they provide
Also delivery took ages (11 days )
We dont even know how to explain to a 6 years old girl that she can have her birthday present ..”
“want to employ people who can read and write.mail continually through wrong doors,compained before still happens about time was privatised totally useless ron lpool l251qw”
