“60 minutes held in a queue to speak to customer service staff no one answered!! Three days in a row called and kept on hold and BEEN CHARGED for the call!!
Sent 5 emails to customer service not one reply!!
Today I went into post office charged twice for same parcel!! PLEASE SOMEONE CLOSE THIS DOWN AND HOPE THEY ALL LOSE THERE JOBS SHOCKING”
“Honestly don't know how this service is still working. It is the second time I get ''sorry we missed you'' card even tough I am 100% sure I was at home at that time, but their employees can't even ring a door bell. It is so frustrating that all the big companies using this delivery service.”
“Royal Mail is an example of a big company that has a large amount of customers - both residential and business customers, more than any other postal companies because it's "The Royal Mail" so for them it means they don't need to give a rats ass about customer service or doing anything to improve their customer's user experience. What they do care about though is increasing postal charges every year. I hope soon there will be a new company that provides reliable service, fair in price and actually CARES about their customers - because Royal Mail does none of those.”
“"Royal Mail Tracked 48" Their website is quite clear they had the parcel locally Monday 5am. Never attempted delivery. Spoke to their Plymouth service centre, Friday Afternoon who said I could pick it up today. wasted nearly an hour driving there and back and waiting. The Local Branch has no idea where it is. Presumably lost - but I'm told it'll take 15 days before they acknowledge they've lost it...”
“Lying thieves
Pay for a "signed for" service - , they just gave it to a random with no signature at all. Promised to look into it within 10 working days. Another lie - been 3 weeks, not a sausage - no contact AT ALL
Take parcel - take money - steal parcel - lie about it.
They are EXACTLY like the local smack heads”
“I am not sure what is happening with Royal Mail team,but they already lost many of my parcels ,or has bean stollen by Royal Mail's employees.Which kind of people do you hire??”
“Absolute incompetents. Trying to book a Royal Mail door to door campaign, and the staff get everything wrong at every stage. What is wrong with these peoplemmm”
“Email which don't tell the truth, my address did not cancel the delivery, I didn't rearrange anything but have been waiting for a parcel to be delivered...why can't I claim compensation????”
“Terrible. Just terrible. What was our national postal service just so happens to be the worst postal service in the lane, especially for packages. Customer service is non-existent. You may as well speak to a computer (you often do after hanging on for 30 mins on the phone).
Do yourself a favour; find a better, cheaper and more reliable service with better customer service (which just so happens to be every other service available to you).”
“My post has been reported 4 times so far this year for being ripped open or not arrived, on one occasion royal mail apologised and posted it in a clear bag, but there was no card or money left inside!
They still say they do not believe this is down to royal mail and a automated letter of apology arrives each time Rubbish service!”
“Still, haven't heard from Emma Frankham or Hannah Ridley who emailed saying they were investigating my case for the stolen parcel
THATS EMMA'S EMAIL
As part of Royal Mail’s Chairman and Chief Executive Office, I have been asked to write to you regarding your recent complaint about non-receipt of item VB259856898GB.
I am so sorry to learn of the issue with this item as well as your poor experience trying to resolve this.
I understand you were claiming for an item you purchased from Amazon. Please can you provide me with proof of the items value in order for to me consider a claim for compensation for you?
Kind regards
Emma Frankham
Royal Mail - Chairman and Chief Executive Office
WHY WOULD A MANAGER LIE TO CUSTOMERS JUST TO SHUT UP...
Address: Royal Mail Group Ltd, 100 Victoria Embankment, London, EC4Y 0HQ”
“Do I have to give them a star!? I am writing this while waiting on the line for a response from their customer service line - 25 mins so far, but then they are 'very busy'!!! I have a very simple enquiry - 20 second question with an almost 'yes' or 'no' answer. And, no, my question is not answered by their Web site which I keep being asked if I have checked!! Maybe their customer service line is busy because the Web site is so dreadful, and maybe they should double the number of people answering the line - to two! Another 30 mins of my life that I can't get back and still no idea whatsoever of when I might get a response - no '55th in the queue' or expected waiting time '60 minutes'. Appalling customer service!”
“This is worst service provider.
1) Items deliver to International address
2) Lost Item claim didn't processed
3) Customer service executive least bother to address the problem
Don't this service ...”
“This service is trash, I asked them why my delivery was so late, and they gave me an answer as the things a knew from my delivery. Basically they told me 'we don't know nothing about your parcel'!!! Location, unknown! Arrival time unknown. It's unbelievable. Don't use this service or retail sellers that use it!!”
“I was expecting 2 parcels today, their tracking page says they have been delivered, there is even a photo of `a` door - no door number in the photo so no way to tell which door of the 30 identical doors in the block - and of course no parcels. Tracking page says that they left it at a `safe place` I requested - I never requested a safe place as there is no safe place in our block. Last week a different order was left at the door without anyone ringing the bell even though I was in all day. The 2 parcels should have been signed for, they just don`t care. Our postman must have changed recently, in the past when I wasn`t in, they left a calling card, nowadays they just leave parcels wherever if they feel like. We got mail from other residents nearby and some parcels are dropped off on our hallway, addressed to residents in the opposite block of flats. Horrific service.”
“Said they had tried to deliver when they hadnt. Said they would redeliver they didnt. Raised a complaint but they wouldn't give any feedback as to the problem. Royal Mail then sent parcel back to sender. I use other couriers without these problems. Royal Mail do not understand the concept o f customer service”
“We get our post around 5.30pm upto 6.30pm every day , it is so rediculous. I needed an itemurgenylt and paid for Special Delicery and it came next day around 2.30pm . Its madness and soul destroying .”
“Royal Mail lost my parcel in January, it is only now in may that they have finally paid for my lost parcel.
To say it’s been a nightmare to sort it out is an understatement, it seems that they like to lie to you hoping you will go away.
Their customer services help line number is a joke as they keep you hanging forever, come on Royal Mail ,you need to drastically improve things .”
