“I’m currently wondering if Royal Mail has been taken over by UPS as the service I’ve experienced today has been equal to theirs in awfulness. After waiting for 40 minutes to speak to customer service to find out where my daughter’s item was, which she had been notified would be delivered by our postman today. I explained that the postman had been and gone, and no item delivery had occurred. I was told that it would definitely come today, but would be delivered by a different van, up until 7pm. Unsurprisingly there was no different van, and no item delivery. I expect the sender paid extra for a fast service - what a waste of their money and my time. Things used to be so much better when it was possible to contact the local depot directly and speak to someone who knew what they were talking about.”
“Royal mail should be exposed. It has been bad since last year. Ì have lost at least 35 parcels to Royal Mail in the last four months. I don't know what they do with them all. Either there is lot of incompetent staff or staff working with very limited resources. I don't think they even try to and blame this one on Brexit. Close attention should be paid to what is happening at Royalmail, there is lot wrong that is yet to be exposed.”
“From my experience all I can say is that they are a bunch of thieves, and I am disgusted by the way you can’t even get a little bit of help or even have any way of being able to get the problem solved.”
“I posted an item sold on ebay on 1/2/19. I was advised by buyer on 21/2/19 that item had not arrived. I refunded in full. I then handed in completed claim form with all relevant information including proof of posting at my local post office. After allowing the 30 days required still no refund from Royal Mail. I phoned customer services and after waiting on the line for 45 minutes was connected to a call handler. She could find no claim form and advised me to send in another. As I had not made a copy of the proof of posting they could not offer any compensation. So not only did they lose the original parcel they also lost the claim form!!. The call handler then offered a book of 6 1st class stamps as a goodwill gesture. Utter rubbish service”
“I am from the states and for my birthday my mom thought it would be nice to order me flowers, since I could not go home. Well it has turned out to be impossible to get them. They were sent while my partner and I were both at work. Then to collect them they left them at a Royal Mail office that’s a bus ride away when we have a Royal Mail office only a block from our house. On top of this it is only open 3-5 hours a day right when I have to be at work. My partner has been trying to catch them but hours were different on the weekend. Which left him with the card and not me.
Now when I went to pick up the flowers today they wouldn’t let me get them. Despite having my full address and ID with me. They wouldn’t realease them, I said this was my birthday gift and they have been stuck here for 6 days and I just want to know if they’re at least dead so I can tell my mother, he took them out to let me look through the hole in the box at them (which they are basically dead) saying “they’re is still some color in them left at least” Then set them down and said we can try to have them redelivered tomorrow but that’s it. So frustrating because I can not wait around another day off work for flowers when I have already taken today off, even if I was to go get the slip from my partner at his work they would have been closed by the time I went back.
My partner and I work full time and can’t just be waiting around for them tomorrow. They will be extremely dead by the weekend when we can actually get them, wasting my mother’s money and heartfelt gift for my birthday.”
“What on earth has happened to their service? I was waiting to receive a parcel which (along with most of my mail lately) went to a different block of flats altogether. The neighbour who accepted it then left it in the foyer. Eventually, three weeks later I got my parcel back. I couldn't access the complaints procedure without a reference number which was on the parcel! I have lost a lot of mail recently and it's wrong.”
“Royal Mail redelivery terrible.I use a wheelchair,work and can't drive I live in a bock of flats.Please make it easier to leave the parcel in a safe place eg inside the building flats or ask again if I want it left with a neighbour.Automated call too long and after several attempts a little annoying.Employ more staff to anwer your call.Going on line not much help either”
“I sent a parcel on 16th March 2019 with the reference number GQ803759636GB content with 4 pieces of jewellery and I sent them without any insurance because it was VERY EXPENSIVE. The packet was delivered and there was a whole and someone took a pendant out which is a shame. The person who stole will LOSE A LOT MORE.”
“The depot at Waltham Cross gave my parcel out to an unknown individual after supposedly checking ID and this individual apparently had the red ‘we missed you’ card. They admitted fault on the phone and then sent me a letter confirming my parcel was picked up with correct ID - absolutely disgusting service and I’m unable to get compensation.”
“A parcel was sent to me on 13/03/2019. On Saturday 16/03/2019 it arrived at Ferndale DO, in Wales. The tracking site informed me that it will be re-routedasp. Today, 20/03/2019 the tracking site carries the same message. I tried to phone for more information and got a machine telling me precisely the same information.
It seems impossible to speak to anyone! You can email but expect to wait 3-4 days for a response! DPD and other competitors seem to be far better with a real focus on customer satisfaction! The chat service is non-existent!”
“Business Services are inpenetrable? Want to order a recorded delivery book or stickers? Simply start multiple e-accounts, jump through multiple hoops on-line. Never actually get anywhere. Be bombarded by semi-gibberish terms.
An organisation well and truly up it's own rear end. Not customer orientated at all”
“Royal Mail do not even deserve one star!!
Never answer the phones. On hold for HOURS to be completely cut off. Do not respond to queries raised within the 3-4 working day time frame and never responded to my complaint. Now raised a claim for losses but not feeling hopeful for a response on that either, it's as if nobody works there!! Desperate to resolve the issue as I read they destroy parcels at the National Returns Centre in Belfast within 30 working days. I've currently spent 3 weeks trying to get a response from them so they will probably destroy the parcel before bothering to open any of my case references! NEVER using Royal Mail to send parcels again, worst service I have ever received from any company in my time.”
“Many times delivery staff have opened birthday cards just to see if cash is inside, been a few occasions where staff have taken the cash out and posted an opened envelope. The UK needs a new/ more reliable post service..... it's about time.”
“if one's out, Royal Mail never even tries to see if a neighbour is in and certainly never tries to redeliver it (unlike every other carrier). If you do not see a card, there is no way to know they ever tried, and without the card there is no way to chase it. Even if the card is seen, redelivery is always days away and necessitates a full day's leave for the unlimited delivery times Royal Mail offers. Since they deliver mail here daily, it is beyond pathetic that automatic redelivery isn't even attempted with the expectation that the recipient must organise everything including holiday leave. No other service is quite this useless and I will avoid all suppliers who use Royal Mail as their carrier.”
“My item been robbery and the postman told us I delivered while I told him I have cctv then he told me I gave it to your Nighbour, I won't send anything with this company...”
“They are ridiculous!
Lost my package, sent me a different package (with someone elses name) claiming its my package and has been delivered!!!
I wish I didn’t have to use them again!
Really really frustrated”
