Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Questions

Metrics

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

UBI Crescent,
iowN
Ha'il
88809

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Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping ,Good communication.Good seller.Just 3 days the watch sent to Hong Kong By DHL.”

Helpful Report

Posted 5 years ago

Dear Joe, Our packing section and our courier partner are both pleased with your appreciation of their hard work. We are pleased that you loved the watches and look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“This was the 2nd time I bought a watch from Creation W., and I'm totally satisfied, both for the product and the service. When I placed the order choosing the free DHL shipping method (to Europe), the Company warned me about the strong possibility of duties charges, and suggested me to use the Singapore Post service instead, with longer delivery time. So I did, and I received my watch in less than two weeks (it was possible to follow the expedition with the tracking number), without paying additional charges.”

Helpful Report

Posted 5 years ago

Dear PAOLO, All the watches we sell are below market price as we do not have to spend on glitzy expensive showrooms. We are happy to see your watch collection grow and look forward to serving you again in the future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Thankfull with delivery and price, i got my order în 2 weeks.Regards from Romania!”

Helpful Report

Posted 5 years ago

Dear Vlad, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any further query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“First time buyer. Everything advertised is 100% correct. Delivery from Singapore to USA was seamless (5 days from order to delivery-thanks DHL). Watch was authentic and pristine. Price was unbeatable. I have been an Amazon customer for years. Just switched to Creation Watches. Will not hesitate to purchase from them again. Many thanks to the great sales department at CW!”

Helpful Report

Posted 5 years ago

Dear Ross, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“i ordered my watch about 7 days ago with your site still havent got shipping info you guys have stopped replying to my emails and your emails that i have got a short replys which dont even help me”

Helpful Report

Posted 5 years ago

Dear Krish, Your order has been shipped by SingPost. Tracking Number : LP000422729SG You can track your shipment here: http://www.singpost.com/ You should receive your watch in roughly 3 to 4 weeks. For countries where we offer Free DHL Shipping, the order total needs to be greater than US $75. If the total is less than US$ 75, we will send the watch by registered mail. Regards, Sally

Posted 5 years ago

“Fast service very good price surprised at the bad reviews bought several watches from them all good for me.”

Helpful Report

Posted 5 years ago

Dear Paul, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 5 years ago

“The website does not say the company is in Singapore. It does however clearly show Free Packaging and Free Shipping. It does NOT clearly explain that DUTY has to be paid to the carrier. The advertised pricing is wrong, it should also show the duty along side. I could have paid the same at Amazon and got Next Day delivery, or another UK site / store. After 4 days the DHL tracking system shows the watch I ordered is still in Singapore, even though the website advertises delivery in 2- 4 days. I will not buy from Creation Watches again - AVOID and look elsewhere!!”

Helpful Report

Posted 5 years ago

Dear Stephen, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We recommend you opt for 'Royal Mail' shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty. If you do not want to pay the custom taxes, you can refuse the delivery once we get watch back to us will refund you soon. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 5 years ago

“I ordered a Michael Kors watch £150, there is no mention of the £41 import charge that I have just found out about, the watch would have been cheaper from an English website and if I had known about this I would have creation watches a wide birth. No one has bothered to pick up the phone at creation watches or respond to a voicemail message left. Seriously do not buy from this website I am so angry. Claire vann”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for shopping with us. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We do not have phone support so please ask your questions via email to us. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 5 years ago

“The clock was fine but although it took 7 days to arrive they made me pay 50 euros for customs. At the time of placing the order tells you everything for free but when you arrive you can come a charge of customs that you do not expect and then the purchase does not come out so cheap. I prefer to buy in-store in person.”

Helpful Report

Posted 5 years ago

Dear Fernando, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret any inconvenience caused. We recommend you opt for 'Corroes' shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 5 years ago

“Almost everything-price,delivery time,multiplicity of models available,service-close to optimal. Have bought Seiko SND253P1, price was very good,package was optimal for price,but i would like to receive watch box in assembled form :).”

Helpful Report

Posted 5 years ago

Dear Zhavoronkov, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. Regards, Sally

Posted 5 years ago

“My Orient came neatly packed.The service was excellent,shipping fast,and the watch was 100%.Buying from Creation watches was such a pleasant surprise.Highly recommended.(I was fully aware of the import duties). Thank you!”

Helpful Report

Posted 6 years ago

Dear Anique, We are pleased that you loved the watch from our online store as well as our service, prize. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“BRIEFLY SPEAKING - THE ORDER WAS FAVORED ACCORDING TO WHAT IT WAS IN IT. I RECOMMEND.”

Helpful Report

Posted 6 years ago

Dear RAFAL, We are pleased that you loved the watch and look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“Nice Hamilton Viewmatic. It took me 26 days to get the package to Spain with no registered track, but very happy on the wait. Good service and nice prices in general.”

Helpful Report

Posted 6 years ago

Dear Jose, We are pleased that you liked the watch, pricing and the experience. Sometimes shipping delays can occur and on our part, we will continue to do our best to iron out delays. We look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“Watch is just gorgeous! Fast delivery, too!”

Helpful Report

Posted 6 years ago

Dear Johnny, We are pleased that you loved the watch from our online store as well as our service. We look forward to serving you again in the near future Regards, Sally

Posted 6 years ago

“Great watch and quick shipment.”

Helpful Report

Posted 6 years ago

Dear Customer, We are pleased that you loved the watch from our online store as well as our service. We look forward to serving you again in the near future Regards, Sally

Posted 6 years ago

“Great shopping experience. Nice Seiko SNZH53K1 watch, great price and fast delivery. I'm one happy customer. Continue with your great work !!! BR”

Helpful Report

Posted 6 years ago

Dear Klemen, We are pleased that you loved the Seiko SNZH53K1 purchased from our online store as well as our service. We look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“I bought a Orient watch in last November and it arrived at portuguese customs at early december and stay there until February, 28. I have to paied 40% of watch price as tax. Really bad experience... Not to repeat... The only good thing is the watch.”

Helpful Report

Posted 6 years ago

We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website.

Posted 6 years ago

“Watch came new, original Japanese, in box with user manuals and warranty booklet. Customer service was very good in my case. I see lot of negative reviews about CS, but my experience was very good with them (with lady named Vanya). But: watch was delivered with 5 days delay, due to problems and complications with DHL. First they asked me to send changed/corrected Invoice, then they charged me 21 USD for writing "custom clearance paper". They are first shipping service ever that charged me additional fees. I've lots of experience with purchases from different countries with different shipping services and local posts, and never needed to pay any additional fees. Because of that, only for stars, as there was no other option from CW for me to choose between different shipping options.”

Helpful Report

Posted 6 years ago

Dear ALUN, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“Bad as it gets, i have not watch, no money and it does not look good as i'm ignored by customer service. By the way customer service is not working at all as is impossible to reach them. I recommend to avoid them at all costs. Buy it somewhere else on legit websites , they should be banned as the operate illegally!”

Helpful Report

Posted 6 years ago

We always try to give best service to our customers, we regret any inconvenience caused.

Posted 6 years ago

“Totally utter waste of time and money, don't believe that they offer a good deal, it's all scam. Overpriced, issues with tracking, really bad customer service . Damaged or faulty stock with no option for return and refund. Will never ever use them again and beware what you will buy , go to shop rather loacally”

Helpful Report

Posted 6 years ago

"We always try to give best service to our customers, we regret for inconvenience caused. We have 30 days return exchange policy. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. "

Posted 6 years ago

Iown is rated 4.3 based on 1,752 reviews