Login
Start Free Trial Are you a business? Click Here

Rugs Done Right Reviews

4.2 Rating 2,705 Reviews
78 %
of reviewers recommend Rugs Done Right
4.2
Based on 2,705 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Rugs Done Right Reviews
Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

Write Your review

Rugs Done Right 5 star review on 19th April 2022
JOSEPH BELAJ
Rugs Done Right 5 star review on 19th April 2022
RAMONA EADENS
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 6th April 2022
Kelli Click
152
Anonymous
Anonymous  // 01/01/2019
Great web page experience. Rug was exactly what we ordered. Delivery was quick and price was right. If these guys have what you are looking for this is the place to get it.
Helpful Report
Posted 3 years ago
I'm very happy with my experience with RugsDoneRight. Their web site is very user-friendly, and the checkout was fast and easy. Their prices are great, and the shipping was very fast. I highly recommend this seller.
Helpful Report
Posted 3 years ago
I am extremely pleased with the Jairpur Flammingo Rug. It is very plush and rich looking, and the colors are shown accurately online. I have received many compliments.
Helpful Report
Posted 3 years ago
I ordered the hall runner in February to match our stair carpet. It was a great value. Little did I know I wouldn't receive it until mid-August. I was aware that it would probably take several months due to the pandemic and shipping delays, but was never given any notice of a delivery date. August 7th it just showed up on my doorstep.....glad I was around to retrieve it.
Helpful Report
Posted 3 years ago
I was so surprised and pleased that the rug arrived exactly on time. I love it, and the cost was so reasonable.
Helpful Report
Posted 3 years ago
Well Fedex lost my rugs, so obviously I'm not a happy customer. Now I have to wait 3 more months for new rugs to be shipped. I realize this is not completely your fault, but it still leaves a bad taste in my mouth
Helpful Report
Posted 3 years ago
The rug is beautiful and it came quickly.
Helpful Report
Posted 3 years ago
Had item on back order. RDR is wonderful to work with. Customer service was very good and easy to work with
Helpful Report
Posted 3 years ago
Terrific!!
Helpful Report
Posted 3 years ago
Need to provide more info about color, since photos are not particularly dependable.
Helpful Report
Posted 3 years ago
live chat was very helpful and pleasant to communicate with.
Helpful Report
Posted 3 years ago
The shipping took months, and unless I inquired no updates were provided on where the rug was. Overall the rug itself is nice quality but better communication about shipping delays would've been appreciated.
Helpful Report
Posted 3 years ago
My product was back-ordered and took a while to be shipped. Every time I reached out to RDR customer service to ask for updates I got a pleasant, speedy response. Can't wait to receive my rug!
Helpful Report
Posted 3 years ago
Been a customer for years … great company.
Helpful Report
Posted 3 years ago
This review is similar to many, many of the others regarding lack of communication and long delivery times. There is absolutely no transparency, as a consumer, when you purchase a product from this company. The rug I ordered showed a 2-5 day shipping date. I ordered on July 14, 2021. Received an email "your shipment is on the way" July 20, 2021. And then nothing... I opted to receive text messages from the shipping company for updates, but they simply route back to the website that isn't helpful. Tracking showed that the rug left Atlanta, GA on July 20, 2021--I live in Colorado and would have expected with ground transportation, maybe a week delivery time. At some point the tracking changed to show it "arrived at destination city" on July 21st, which doesn't make sense. I emailed Rugs Done Right on Aug 2nd and received a response stating "I heard back from the carrier that the agent has this package on their truck and they should be delivering this product end of day or tomorrow." It was not delivered. Received a text message from EFW Tracking on Aug 9th stating shipment was schedule for that day between 6am-4pm. Today is August 10, 2021 and the rug has not been delivered. I agree with some of the other reviews--they don't have a problem taking your money when the order is submitted, but now they have my money and I have no rug. I am very understanding about delivery delays. It would be great to know how the delivery process works rather than being stuck in the dark. The tracking company is really basic and doesn't seem to offer a lot in transparency.
Helpful Report
Posted 3 years ago
Quick shipping, beautiful rug - joy!
Helpful Report
Posted 3 years ago
VERY disappointed in your return policy. I spent nearly $800.00 & was just notified that you will not accept a return. I received a 4x4 round braided rug on 7-22-21. I opened it on 7-23-21 and determined a larger size was needed. I notified you that I would be ordering a 4x6 oval rug and would return the the smaller rug when the replacement was delivered. Nothing was ever mentioned that this would not be acceptable.
Helpful Report
Posted 3 years ago
This rug was absolutely beautiful!!! Excellent quality!!
Helpful Report
Posted 3 years ago
Excellent customer service on the chat session. Very helpful. The girl found the rug that I had seen somewhere locally but was the wrong size. She provided pictures and I’m looking forward to receiving my purchase.
Helpful Report
Posted 3 years ago
Ordered rug did not pay attention that it was clearance, thought it was sale. It said sale then clearance. It should of included no returns along with the sale, clearance. A shopper would only know if they went to their page on returns. WHO DOES THAT! Will never buy another rug from RugsDoneRight.
Helpful Report
Posted 3 years ago
Rugs Done Right is rated 4.2 based on 2,705 reviews