Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick, Accurate description. Exactly what it looked like on website”

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Posted 4 years ago

“The rug and liner arrived and it's perfect! Beautiful colors, perfect size and style for a Vermont kitchen, and we're glad we purchased the liner from you. Thanks a lot.”

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Posted 4 years ago

“quickly shipped, excellant pricing and outstanding packaging to prevent damage will buy from again”

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Posted 4 years ago

“I would never do business with you again and am going to post a horrible review every possible place. I ordered rugs in sept. To be delivered in early October (2 weeks). Nothing and no communication. I reached out and was told Dec 5 I said that would jot work please cancel. No communication. Nothing. I just got an email that said the order shipped. I sent a chat to cancel and was told too late. I am disputing the charge and you can pay the return shipping”

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Posted 4 years ago

“Took several month for the rug to arrive No proactive communication No compensation offered I am extremely dissatisfied with their experience”

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Posted 4 years ago

“Great company to deal with.”

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Posted 4 years ago

“I ordered a small rug to put in front of a vanity on October 2, 2020 and still have not received the rug as of today, Jan 18th. I contacted them 5 weeks ago and was told that the rug would be in soon. I was very disappointed that no one bothered to tell me of the delay or give any indication of when it might arrive. Rugs Done Right asked me to write this review, knowing that my item had not yet arrived. It’s unclear why they thought I would write a favorable review.”

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Posted 4 years ago

“Very pretty rugs and well made. I am very pleased. Mindy S”

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Posted 4 years ago

“Beautiful Nourison rug. The three month wait to receive it was worth it!”

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Posted 4 years ago

“Love the rug!”

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Posted 4 years ago

“I'm very happy with the area rug that I purchased from RugsDoneRight. It's exactly what I was expecting. The customer service that was provided is excellent. I had a couple of questions before the rug arrived and my emails were answered quickly, friendly, and very professionally. Well done RugsDoneRight!”

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Posted 4 years ago

“Shipping took a while, the app they provide tracking off of sucks it said my rug was delivered even before I even ordered it. Customer service came through with tracking after I requested for it, but it took 3 days to get that”

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Posted 4 years ago

“Great! Awesome customer service.”

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Posted 4 years ago

“Great website. It is easy to find anything you want.”

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Posted 4 years ago

“Easy to use”

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Posted 4 years ago

“MINUS 10 - THIS RUG WAS CHARGED AND PROMISED WITHIN 24-48 TO BE SHIPPED AND FED EX STATED ON 1/13/21 THAT IT WAS NEVER PICKED UP WITH A PHONY TRACKING #.”

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Posted 4 years ago

“Great service and delivery”

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Posted 4 years ago

“Easy to do business with. Rug arrived promptly. As described.”

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Posted 4 years ago

“Customer service representatives were fairly timely in responding to my emails, but there was no communication at all each time the delivery was delayed. When I ordered my rug, the website said I would get it in November. It’s January and I’ve long paid for the rug and it’s not here. The price is competitive but at what cost?”

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Posted 4 years ago

“Promised a new customer discount never received. Waiting forever on my order. Lied again and said they shipped it and provided the wrong tracking number. Now I have to wait another week. At this point I should be fully refunded! Horrible Customer Service and way to run business. Will report to the Better Business Bureau.”

Helpful Report

Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews