Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my rug in October but unfortunately the size I needed they were waiting for it to get to the warehouse. The girls were very helpful advising as to when they thought I would get it. Unfortunately it took almost three months for it to finally get to the warehouse. As I said I finally go it today and absolutely love it!!! Want to thank the girls for keeping in touch with me for months to let me know what was going on. I’m very appreciative of the workers !!! Thank you.”

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Posted 4 years ago

“I was looking for something a little different and found a lovely abstract rug with splashes of teal not found on other sites. The entire process was easy, fast with great communications. Was worried after reading reviews, but glad I ordered from RugsDoneRight! The order did take 7 days, but between Christmas and Covid, that was great service!”

Rugs Done Right 5 star review on 26th January 2021

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Posted 4 years ago

“Excellent quality, looks great! Rug delivered quickly, no odor, rolled and lies flat, no bumps.”

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Posted 4 years ago

“I still haven't received my rug in the mail!! Help!!”

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Posted 4 years ago

“Everything about this purchase was poor. The customer service is horrible. The lack of ability to speak with someone is even worse. The response to my emails was canned and unsympathetic to any customer needs.”

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Posted 4 years ago

“This is the worst service Ive had. No one bothered contacting me regarding the status of my order and i have been waiting for over 30 days”

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Posted 4 years ago

“Excellent customer service and good communication!!”

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Posted 4 years ago

“Received fast service....very pleased”

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Posted 4 years ago

“I am super impressed on how fast the delivery was for this carpet!! It was so easy to order, it matched perfectly with the other two rugs we had in our kitchen, at a lower price too! Thank you so much!”

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Posted 4 years ago

“Great overall service!!! I will definitely recommend this company and buy again!!!”

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Posted 4 years ago

“I was very disappointed with one of the two pillows I initially ordered: Surya Trenza TZ-004 (the TZ-001 was fine). The blue is much brighter than shown in the photo. I could not make it work, so I returned it today after ordering another charcoal pillow Surya Trenza TZ-001. I had to pay $5.95 in shipping for the replacement pillow and $31.98 in shipping to return the awful blue Surya Trenza pillow. I was not allowed to simply mail the cover to exchange it for the charcoal. $37.93 in shipping for a $55.00 pillow when the color is not as shown does not make me feel appreciated even though your emails say otherwise.”

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Posted 4 years ago

“I have not received the rug. I was told when I placed the order it would arrive before Christmas which was not necessary at all but set my expectations to receive it in late December. I had to pay before receiving the merchandise which is not ideal. When I inquired about the order online I was updated within a couple of days mainly told to be patient...but in a courteous fashion. The final time I inquired I was told it had been shipped. We’ll see. The website was user friendly.”

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Posted 4 years ago

“This is "not" a bad review. These are difficult times. The Pandemic has certainly had an effect on shipping times. It took my order 6 months to complete. Arrived today, from an order last May. It was worth the wait. Rugs ( 2 ) are beautiful and no damage. The gal's in Customer Service were great keeping my spirits alive as each new delivery date seemed to come....and go. Great company with best in class customer service.”

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Posted 4 years ago

“Delivery was very quick however I received the wrong rug. This was my second attempt to order from you. The first time I placed order and was notified that the rug could not be located in the warehouse???? Tried about a year later and I got the wrong rug???”

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Posted 4 years ago

“Sadly, Rugs Done Right has been sorely lacking in communication and customer service. I ordered a small rug in early November and had to contact customer service twice to get updates on shipping. Had I known that the rug was coming directly from Tibet I probably wouldn’t have ordered it. I was told around the end of December that the rug was shipping soon. Here we are January 22 and I’ve tracked it as in Dubai. I’ve never had a call from customer service with any kind of apology.”

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Posted 4 years ago

“Ok”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Poor service and lack of knowledge”

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Posted 4 years ago

“excellent product, but due to the pandemic- the wait was terrible. I appreciate the efforts the company made. Sending periodic updates would be very helpful, and making it easier to talk to a real person would be appreciated.”

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Posted 4 years ago

“Got the rug quick”

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Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews