Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Anonymous

Anonymous // 01/01/2019

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“Beautiful entryway mats for my living room sliding doors! They are great quality and beautifully made! I love the colors and soft material!”

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Posted 4 years ago

“Great quality, beautiful”

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Posted 4 years ago

“Bought 4 rugs. Most samples shipped on time (1 was back ordered). Every time customer service was contacted, the follow thru was excellent. We got discounts...yay. Nothing was damaged...yay. We’re buying from them again when another rug is needed. Don’t drop the ball..RDR.”

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Posted 4 years ago

“Excellent! Really impressed with RugsDoneRight.com So glad I found you!!”

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Posted 4 years ago

“Everything arrived on the time schedule they said. I also switched sizes about 2 weeks after I ordered and that process was surprisingly smooth. Finally, the customer service team was responsive, prompt, personal and helpful.”

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Posted 4 years ago

“I absolutely love this rug. I have received so many compliments on it. Instagram worthy for sure!!!!”

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Posted 4 years ago

“Customer Service was exceptional! Responded to my questions right away with a personal message that was really appreciated. The rug was beautiful and fits perfectly where it was planned for!”

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Posted 4 years ago

“Very irritated. I reached out to customer service to find out when my rug was shipping after like, a month of waiting. Customer service told me it was getting ready to ship last week. Here we are a week later and no shipping information. Just cancel my order already.”

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Posted 4 years ago

“great job.”

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Posted 4 years ago

“Will definitely order from here again.”

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Posted 4 years ago

“While I was very disappointed to learn a rug that I ordered was no longer available from the manufacturer, Liz took great care of me sending me a few other options. After I sent her my second choice, she corrected the order for me!”

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Posted 4 years ago

“Colors of the rug I ordered were a little muted compared to what I picked out online”

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Posted 4 years ago

“excellent customer service.”

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Posted 4 years ago

“I wanted to change my order to a different size rug and I was able to! The response to emails was very prompt. The best costumer service since the pandemic. .”

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Posted 4 years ago

“Little communicate. Too long to wait.”

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Posted 4 years ago

“I can never recommend this company to ANYONE, given your terrible return policy. I am stuck with a rug I can’t use and you wanted to take money from my return even though my shipping was supposedly free. Now I can’t even ship it back for less than $150. Terrible service and I am more than happy to share this on every social media outlet I can. Nobody should be out $250+ for a rug they can’t use.”

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Posted 4 years ago

“Easy website to navigate. Great customer service.”

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Posted 4 years ago

“The communication was prompt and very professional. I was so thankful for the option to purchase and return samples to help me avoid making a costly mistake!”

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Posted 4 years ago

“First time buyer and could not be more satisfied with my experience. The individual attention I received from moment of order until receipt of items was great and very much appreciated.”

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Posted 4 years ago

“The rug itself is a beautiful pattern. It’s power loomed and sort of thin, so doesn’t have a super high quality look. Delivery was delayed by over three months. Although I know this is common right now due to COVID, etc, I wasn’t given any updates nor could I find any in my tracking info. Once I reached out via email to the company, they did eventually get back with me to inform me of the updated shipping. The customer service team was courteous and helpful. However, I feel the shipping timelines should be more transparent from the get-go rather than informing the customer only after purchase of the extreme delay.”

Helpful Report

Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews