Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

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“Their quality has gone terribly down. I won’t be ordering again.”

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Posted 4 years ago

“Although I was a bit worried because I saw a few bad reviews after I sent my order in, I was very happy to see my rug in the lobby of my apartment just in time for me to put the finishing touches on a week of decorating my place. I never received the tracking information so I did not know the rug was in it’s way but I’m glad I got it fast.”

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Posted 4 years ago

“I love this rug. It matches my Livingroom colors perfect!!! The service is great.”

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Posted 4 years ago

“Have not received it yet.”

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Posted 4 years ago

“Wish I was I informed about the delay....I realize it may not have been known at the time of the order, but a follow up call would have been appreciated. Also, ordering was very difficult on a Mac book...ended up having to call.”

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Posted 4 years ago

“Received exactly what I ordered. Though delivery was delayed due to pandemic situation- all went well.”

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Posted 4 years ago

“I was looking for a particular rug that was out of stock on other sites. I saw that rugs done right had it in stock, so I decided to give your company a chance. I ordered the rug on May 26 when I moved into my new house, and tried to switch to a larger size on May 29. I did not hear back from customer service until May 31 at which point it was too late because the order was already submitted to the warehouse where they refused to change or cancel the order. This was very unhelpful. I hoped the rug I ordered would work, but unfortunately like I had thought, it was too small for my patio when it arrived. I put in an exchange request at which point I was not given a return label even to EXCHANGE. I was also told the larger rug was backordered-- completely negating the reason I shopped your store in the first place. I had to pay $179 for the bigger rug and at that time I was told I had to pay the shipment for return of the smaller rug. I went to UPS to return the smaller rug to find out that it was $50 to ship the small rug back to UPS. That was almost the same price as what I paid for the rug!!! There was no way I was going to spend $100+ to return the rug I didn't want. I called customer service to again that day to explain the situation, and ask for a return label for this special circumstance and was again denied with no explanation or understanding, no type of compensation or compromise. I understand your "return policy" states that the return shipment is on behalf of the buyer, but this should not be the case for an exchange. I shouldn't have to pay for an exchange shipment, especially if I am spending more money for a bigger rug. I now have 2 rugs- 1 that I don't want or need, and have spent over $230 at your site for terrible service. The UPS store even told me most companies who typically DON'T provide return labels have been providing them due to the COVID-19 pandemic. Not only should you take this into consideration, but your return policy should also be altered to make exchanges a little more fair. There should be a separate policy for exchanges that does not require the customer to spend the same price as the cost of the rug to send back. This whole situation could have also been avoided if customer service would have cancelled or changed my order the first time I asked. You should call yourselves rugs done wrong. I am highly disappointed with the customer service and will never shop this company again.”

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Posted 4 years ago

“Good communication, very happy with my rug! It arrived safely and well packed.”

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Posted 4 years ago

“Easy to navigate site”

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Posted 4 years ago

“It was great! Now let see how long it takes to get my rug. Then I’ll write a better review.”

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Posted 4 years ago

“Got the wrong rug, had to wrap it back up and send back, still haven’t gotten the 2 rugs I orders... I think it’s been a couple of months now and I’ve already found other options. Will prob return the items once I get them... whenever that is.”

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Posted 4 years ago

“Fast and friendly service!”

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Posted 4 years ago

“Price, quality, selection and outstanding customer service. I dealt with Jamie and she was truly amazing. I knew I was in good hands form the beginning. I hope she is paid very well, God bless”

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Posted 4 years ago

“Customer service (Jessica) was excellent in all of my dealings w. RugsDoneRight. The only reason i didn't give a 5 star rating was because of a hitch in a rug that i ordered fr Tibet Rug Co thru RDR. I placed and paid for the order Sept 2019 & still haven't received the rug. This was at least partially due to the interruption in international shipping caused by COVID 19 which i understand however, having paid 100% (over $ 3K) up front for 9 months is unorthodox (suspicous minds might even see some sort of Ponzi scheme at play). Regardless, i have done biz w RDR since and will do again in the future... good peeps... recommended!”

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Posted 4 years ago

“I want my rug”

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Posted 4 years ago

“I was very careful when ordering the rug to indicate the sku number and color because I was aware of the similarities of two rugs. When I saw the confirmation email a photo of the rug and it was the wrong color. If I did not open the email immediately or if the photo was not included I probably would have received the wrong one. I called and the order was corrected only because I caught it in time.”

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Posted 4 years ago

“As always, the rug selection is great and the customer service is right on!”

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Posted 4 years ago

“I have not received my order yet so I can't speak on the quality or condition of the item. I was very displeased with the whole process of ordering from your company. It has been over a month since I placed my order and if I didn't reach out and ask where my order is no one would have contacted me. I was told it was in stock and was going to ship in 48 hrs and that was 2 weeks ago and clearly that wasn't true. I think that is totally unacceptable. Customer service did respond promptly but I feel like I was given the run around. Not likely to order again from this company.”

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Posted 4 years ago

“Absolutely LOVE my rug Plus the price and free shipping”

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Posted 4 years ago

“Quick shipping”

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Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews