Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from Rugs Done Right a couple of times. My first order was rapidly delivered, well packaged, with the colors exactly as pictured on the website. Although my second purchase is back-ordered because of its popularity, this company keeps me well informed on its estimated delivery date. My experience with customer service has been very favorable!”

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Posted 4 years ago

“I absolutely love the rug but it has a really strong odor of mildew. Any suggestions? Fabreeze doesn’t work. Help!!”

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Posted 4 years ago

“Received a txt from shipping company. Called them regarding shipping day and the were very helpful.”

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Posted 4 years ago

“Everything went smoothly, and I am reserving the 5th star for when I receive my rug. So far, I have not had any indication of when it will arrive.”

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Posted 4 years ago

“Love the rug. Great Valentine's Day gift. Brings cheer to our screened porch. Quality, looped rug, with vibrant colors.”

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Posted 4 years ago

“Worst experience as a first time customer. Would not recommend to anyone or ever purchase a rug from this site.”

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Posted 4 years ago

“Customer service was beyond great Will for sure. Purchase next rugs from this company. Thank you Cant wait to see my purchase”

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Posted 4 years ago

“The single biggest issue is lack of communication on your website about lead time. Not understanding in stock status or any idea on required lead time is frustrating. I may have taken a different approach on my order my choosing a different rug if I had known at purchase time this rug would take so long to deliver. That said, I reached out to your customer service team and they were quick to respond and provide feedback and kept me aware of status.”

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Posted 4 years ago

“I have not yet received my rug..it's scheduled for delivery tomorrow. So far you have been great with emails, updates and tracking info. Looking forward to receiving my rug...thank you”

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Posted 4 years ago

“Best of the best == best prices even before frequent discount incentives, and the most amazing customer service imaginable. I feel as if I became friends with a couple of support people that were beyond helpful, fantastic about both keeping tabs on the rug manuafacturer re inventory and shipping, and keeping me posted every inch of the way. Couldn't be happier!”

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Posted 4 years ago

“Great communication on my order. Received on time and carefully wrapped...Keeping it protected from our Minnesota winter! :)”

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Posted 4 years ago

“I have been very pleased with your company! Although Covid has caused my rug to be delivered much later than I anticipated I was kept up to date on it whenever I inquired! And quickly! Thank you RugsDoneRight! You really do it right!! Thank you!!!”

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Posted 4 years ago

“Amazing customer service! I purchased the wrong size accidentally and RDR quickly refunded my card and adjusted the order. Stark rug was ordered, updated and then shipped within 5 days! Unbelievable!”

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Posted 4 years ago

“If it’s going to take 8 months to ship a product, maybe exercise a bit more communication than 1 at the 4 month mark and then 1 when you decide to ship. People change their minds in 8 months. Not happy woth your customer service AT ALL.”

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Posted 4 years ago

“Will write more, hopefully glowingly, when I have received an actual carpet!”

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Posted 4 years ago

“Quite response online chat”

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Posted 4 years ago

“I am very pleased. Yes, the product I received is exactly what I ordered. I like it, it works where I wanted to put it, etc. But, even more important was the customer service. A company's reputation is based on customer service, and, in my case, there was a minor problem with shipping. When the rug wasn't received when I expected it, I called, and (a) immediately was connected to a representative - on site and not overseas - who took it on herself to check the records and with the shipping department. She found the problem, and followed up twice to make sure they shipped it. I would gladly do business with these folks again.”

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Posted 4 years ago

“I thought I was scammed at first but, RugsDoneRight responded right away to my concerns. Got in contact with the manufacturer, RDR discovered that my hand-made rug was next in line for production. My international shipment was fast and RugsDoneRight has earned a repeat buyer! Looking forward to my next purchase!”

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Posted 4 years ago

“We love our rugs! Best price we could find, great customer service!”

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Posted 4 years ago

“Great company to work with. Purchases and a return were handled flawlessly. Love the product and would buy from them again. Great prices too”

Rugs Done Right 5 star review on 5th February 2021

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Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews