RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RugStudio has the best selection and quality. Being able to order samples to check the color in your home in various lighting is really important before making a purchase. The shipping is very fast.”

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“It was easy to use the website to select our favorite rug. When we ordered it, we were notified within a day when we could anticipate receipt. Then we were updated along the way as it was being manufactured. Receipt was exact and on point to the original timeline. Then, best of all, we love the rug. Thanks for the excellent job!”

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“Beautiful & high quality rug with excellent facility to delivery specific to out of USA borders.”

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“The rug is perfect and exactly what we wanted. It arrived on time. Overall a great experience.”

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“We love our new rugs! They are of exceptional quality, were wrapped carefully and arrived quickly. Thank you!”

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“Very good pricing and quick shipment”

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“Very impressive service. The order came on time & was easy to track. Very happy!”

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“Beautiful rug! Very soft texture and colors are muted but certainly not dull. Nicer than I expected.”

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“The kitchen 6 foot runner rug I purchased for my kitchen is a winner. The colors are beautiful and I’m really happy about how soft it is.”

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“My order was accurate and arrived in a timely manner. What I ordered was depicted correctly in the photo and in the description. I'll be ordering more in the future. Thanks.”

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“Getting the rug was an easy experience. It got here just fine. The rug is beautiful, but it sheds so badly, we are vacuuming it several times a day and fill the vacuum every time. Is that normal?”

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Hi Lucinda, yes, some shedding is to be expected with a hand-tufted rug. However, if you would like to give us a call, we would be happy to go over some tips and techniques that can help you hasten the breaking-in process and determine if anything out of the ordinary is happening. Thank you! RugStudio Customer Service

“I dealt with this gentleman today and must say he went above and beyond in my opinion helping me find a rug. I just can't say enough about that. Having worked with the public myself I know how quick people call to complain but don't take the time to acknowledge good professionalism. Please extend my sincere thanks to Morgan for a job well done, because of Morgan, Rugstudio now has a new customer.”

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“Service and selection were A+”

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“Katie is the best! Always so helpful and friendly.”

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“Excellent communication and customer service. Prompt responses and very customer-oriented. Prompt delivery, excellent product. Have already recommended Rug Studio to my family who made a purchase, and look forward to doing business in the future. Happy to have stumbled on this company.”

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“Quick reply to my inquiry”

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“The service was good. Quick and knowledgeable. I am, however, disappointed to get a chat message that says "Click here for a coupon" only to be told coupons don't apply to the rug I want. That was a misleading message.”

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“Service was quick and helpful”

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“Katie was a great help. Thanks for the wonderful service!”

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“I have been ordering/purchasing from Rug Studio for a few years now and they have never let me down with their ease in placing the order, accuracy in expected delivery dates and overall service. I love that with most of their rugs you can order an 18" x 18" returnable sample because as a designer it makes finding additional items/fabrics for a client's room so much easier...truth be told they are so reasonably priced I typically end up keeping them! If I had any complaint, it would be that their selection is so amazing it makes it difficult to just pick one!! I wish more companies had their sense of customer service and desire to work with the customer. I look forward to purchasing from them again in the future.”

Helpful Report

RugStudio is rated 4.9 based on 3,249 reviews