RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service was great and Katie was a huge help”

Helpful Report

“If I have 12 stairs in a traditional house, how many yards do I need for a stir runner, just approximately.”

Helpful Report

“Katie promptly answered my question regarding availability, since the website varied from day to day and other merchants have the item I am interested in on backorder. She provided hyperlinks to enable me to quickly look at things. Great service (and not a robot!)”

Helpful Report

“I've purchased from you before, and today was helpful and quick! Thanks!”

Helpful Report

“Excellent!”

Helpful Report

“The chat feature and person I “spoke” with was very helpful and response was timely and polite.”

Helpful Report

“Great customer service! I ordered a Karastan rug and somehow it wasn't delivered. I called customer service and they reordered it for me quickly and it arrived just a few days later. It is a beautiful Karastan Persian Garden and looks great in the room. I highly recommend Rug Studio for your home rugs.”

Helpful Report

“Katie was very helpful. Quick response!”

Helpful Report

“VERY HELPFUL”

Helpful Report

“Katie is amazing! Give her a raise.”

Helpful Report

“excellent!”

Helpful Report

“IT WAS GREAT”

Helpful Report

“5 Stars are not enough to illustrate the level of exemplary service provided by Karly! She was nice, professional and fully accomodating giving me her time and attention, as I had a few detailed specific quetions and requests in order to place the order. It was also the most I'd spent on a rug in my lifetime, and Karly understood and made it possible and a pleasure. I've previously ordered from Rug Studio and recommended them to others, but Karly was especially great! Thanks for emplying her and being such a good company all around.”

Helpful Report

“Great. Katie was very helpful.”

Helpful Report

“great site and love the customizable features”

Helpful Report

“I found choosing on the website fun. The only hard thing about it was actually choosing between all the beautiful rugs that fit my budget!”