RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction, fast delivery, perfect quality product, best price on the Internet . I would order again without hesitation.”

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“My service experience was excellent.”

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“Excellent experience. Had a bit of an issue using the promotion code online but called and the representative took care of it immediately. Rug was shipped and delivered most expediently. Great quality and less expensive than the competition.”

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“Easy peasy. The carpet was the right size, right price and right look for our entryway. Quick checkout and good communications. What more could one ask?”

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“Service was excellant.”

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“It was very good. Thank you.”

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“Excellent!”

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“very helpful”

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“I loved it, perfect rug for my dining room.”

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“Great! The chat was smooth and informative. Thank you”

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“Great. I was able to quickly find what I wanted at a price that was as good as or better than anywhere else online. I was also assisted by chat which was easy and very helpful. Thank you!”

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“very good--easy to navigate and helpful chat”

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“Initially I cancelled my order after placing it a few minutes earlier. I thought I had been contacted by a third party after the purchase (Norton's). This morning I spoke with Jody from Customer Service, who was extremely helpful. She explained that Norton's offers price protection as well a guarantee of sorts on the rug itself. She further explained that it is absolutely free. After the excellent customer service I received from Jody, I will be replacing my order.”

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“excellent!”

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“The service person was very helpful!”

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“It was great! The agent replied really fast. I just wished there were comparison charts for the types of weave the rug has, etc as I don't know much about rugs.”

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“Excellent!”

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“Excellent.”

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“Great Jody was helpful and efficient with answering my questions.”

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“Great, the chat service was very helpful. I also called in and they answered right away. The website was easy to navigate.”

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RugStudio is rated 4.9 based on 3,249 reviews