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Samsung Reviews

1.2 Rating 4,751 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,751 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Making India Fool Samsung Mobile giving fake commitments. Sales representatives saying that the model A35 mobile is water resistant and the customer service representatives saying that the water resistant is not covered under warranty. No use of your SO CALLED WATER RESISTANT FEATURE. Making India Fool
Helpful Report
Posted 1 year ago
Very bad customer service even if products are under warranty and products quality service very poor. Customer service people are very rude.
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Posted 1 year ago
I bought a new Samsung Note 20 in May. I registered the phone with Samsung to activate the warranty. I get a text that the warranty is active and the phone is covered until May of 2025. So the screen is not functioning properly so I send it back to Samsung for repair. They told me that I have to pay for the repair which is more than the cost of the phone because I bought it on eBay. They said they don't warranty phones bought on eBay or Amazon. I am going to buy a replacement screen and have a friend replace it. I don't recommend buying a Samsung product and will never buy another Samsung product again.!
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Posted 1 year ago
I ordered a fridge online. The first fridge delivered was dented on the front door and they offered me a measly $100 for a fridge that cost over $4000 2hixh I rightfully and understandably refused. The second fridge delivered had multiple dents on the front door and again they only offered me a $100 to which again I refused. On the third delivery they only gave me notice of delivery 2 hrs before delivery by email and then the delivery person called at 10 am saying they were on the way but of course the service elevator was in use. Then I called samsung again and said they would the delivery would call me within 2 hrs so I could book the elevator and it has been over 5 hours without a call. NEVER ORDER LARGE ITEMS ONLINE FROM SAMSUNG. I WILL HAVE MISSED AT LEAST 3 DAYS OF WORK TO GET DELIVERY OFNA FRIDGE THAT I STILL DONT HAVE
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Posted 1 year ago
Guys don't buy flip or fold first you will buy the product because they looks good but after if any things damaged we need to change a total display and need to pay whole display amount so please guys don't waste your money by unlucky guy
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Posted 1 year ago
Horrible experience with samsung i had bought s series phone ( draining battery and blured display Bad battery issue sinks like hell Any 10k rs phone has better battery They claim it gets better with using but it never did u just get used to charging it 2 times a day and if not u just end up saying people the phone is dead And now dear samsung everyone knows the samsung has battery issues not to buy one And it wasnt a case only with my phone there are min 8 ppl in my friend circle who is experience same problem Also there return policy is horrible u have to go to service center and get a note from them Then only they return phones worth 60k And service centers hace been notified to say everything is in the parameters and we cant do much.its been a month i m going to different service centers talking with people all see it happening visually but just becoz it doesnt fot in there technical parameters it says no doesnt a visuals count? And damn it u end up using 60k phone which has battery issues blur side display We are in 2024. Where other phone has battery of 2 days min and here we are charging in every 7-8hours like wow what a progress samsung has made It like cheating with the customers Who would buy samsung again with this service I m going to file consumer case complaint enough of it
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Posted 1 year ago
I purchased a Samsung vacuum cleaner that broke down in less than a year, and the experience since then has been nothing short of a nightmare. For the past TWO weeks, I’ve been waiting for someone to collect the vacuum for repairs, with no idea when they'll actually come. The lack of communication and support has been incredibly frustrating. When I called Samsung, they told me they don’t even have a box to send for the return! I offered to ship it back in the original box, but they wouldn’t accept that either. This level of service is simply unacceptable. How can a company of this size not have basic logistical solutions? Even worse, after two weeks, there’s still no collection of the broken vacuum, and they aren’t providing a replacement in the meantime. They won’t repair it, they won’t replace it—if you want to be left hanging with a broken appliance, Samsung is your answer. I strongly advise against buying Samsung products. Their customer service is non-existent, and the frustration is not worth it. #CustomerServiceFail #TerribleService #AvoidSamsung
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Posted 1 year ago
Untrustworthy samsung avoid Stay away from samsung they do not honour their warranty they have actually damaged my phone as I sent it there in perfect condition due to a manufacturing fault (phone stopped opening fully) they are now claiming its been damaged and tried to charge me £540 my phone is faulty there trying to get out of fixing it. I will never buy anything samsung again you'd think I company like samsung would treat their loyal customers better DO NOT BUY SAMSUNG there sharks and untrustworthy. I'm actually in shock I trusted this brand they will do anything to get out of paying for their mistakes samsung z fold 4 have this common fault they know it but they refuse to fix it total scum bags!
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Posted 1 year ago
Terrible customer service they did not send me my free galaxy watch
Samsung 1 star review on 14th August 2024 Samsung 1 star review on 14th August 2024 Samsung 1 star review on 14th August 2024 Samsung 1 star review on 14th August 2024 Samsung 1 star review on 14th August 2024
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Posted 1 year ago
Bought a Samsung watch at Best Buy. Crossed the street to Verizon to have it activated. The IMEI number was not in their database. Waited several weeks for it to be processed to the Verizon database. Now, after waiting, I am told it cannot be activated by numerous Verizon techs both on the phone and in the store. Something is wrong with the watch. Samsung customer service offered only a mail in repair. A repair for a watch that did not work out of the box! Have never experienced such poor customer service.
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Posted 1 year ago
Poor customer service from the agents and will not transfer you to a manager. You are not given the opportunity to discuss your concerns, you just need to pay them or you won’t have a working device. Rude and incompetent agents. This is ridiculous
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Posted 1 year ago
I've been a loyal Samsung customer for years, but my recent experience with their customer service has been nothing short of a nightmare. The so-called "experts" are far from competent. I've been misled with incorrect information, leading to significant financial loss. Every time I call, I get transferred to different departments, only to be hung up on multiple times. When I finally managed to lodge a complaint, it wasn't even recorded. The representatives claim they have all my account information in front of them, yet they clearly don't read it properly, resulting in repeated errors. It's incredibly disappointing to see such poor customer service from a company as successful as Samsung. I have been using their phones for ages, but given this experience, I can't recommend their service. It's a real shame. Avoid if you can.
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Posted 1 year ago
Samsung contracted a third party company to repair my TV and I am very disappointed with how I have been treated. I have called Samsung several times for assistance but nothing substantial has been done. I have not received my TV and the third party company, Service Quick in Hayward , is giving me the run around.
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Posted 1 year ago
STAY AWAY FORM THE SAMSUHNG BRAND.. BUT SONY OR LG INSTEAD. THEIR CUSTOMER SERVICE/TEC CUPPORT/CASE MANAGERS WILL MAKE EVERY ATTEMPT TO REFUSE ANY WARRANTY CLAIMS AFTER FAILING TO FIX THE TV 4 TIMES. ADVISING A FAKE SOFTWARE UPDATE WILL FIX THE ISSUE. ONGOING ISSUE FOR THE PAST 8 WEEKS. INCOMPETENT CUSTOMER SERVICE WHO WOULD EVEN LIE AS AUTHORISED REPAIR CENTRE CLEARLY SAID THAT THE TV CANNOT BE REPAIRED. MOST OF THEIR MODELS FOR THE PAST TWO YEARS HAVE BEEN AFFECTED ALREADY.
Samsung 1 star review on 5th August 2024
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Posted 1 year ago
Bought my microwave last year. I’ve used it maybe 10 times. Door latch broke. Was under the understanding from Nebraska Furniture Mart I had bought the extended warranty but the salesman lied to me. I will NEVER buy another Samsung nor shop at Nebraska Furniture Mart again!!!!!!?
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Posted 1 year ago
Extremely Disappointed with Samsung's Service and Quality I am deeply disappointed with Samsung's service and product quality. I purchased a refrigerator for ₹70,990, and within 4.5 years, it developed issues with the compressor and cooling coil. After these were replaced, I experienced water leakage, icing, and eventually a crack in the internal body within 15 days. This speaks volumes about the poor quality and lack of durability of Samsung products. Despite multiple emails since July 22, 2024, outlining these issues, I have not received any written response. Instead, I get daily calls from Mr. Pradeep Suri, but no formal acknowledgment or solution. Samsung's audacity to offer me only 57% of the buy-back value for a product that failed so soon is unacceptable. My hard-earned money of ₹70,990 has been wasted, and the stress and frustration I've experienced are immense. I expected much better from a brand I once trusted.
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Posted 1 year ago
THE WORST product and customer service EVER! We haven't even had this fridge 7 months and it died! Two technicians who had no idea what to do, didn't care that we have 3 kids and NO fridge and now they tell us that it can't be fixed! DON'T purchase a Samsung product! Waste of MONEY and they have NO idea what customer service is! Now going on two weeks without a fridge and NO ONE cares! AWFUL!!!!
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Posted 1 year ago
I bought Samsung Refrigerator TMF RT35CG5444S9 with model SpaceMax 345L, its doors always can not close properly. Just happened, badly knock my wife head due to unexpectedly door was not closed. I believe it may happen again (hope not). Doors function is worse than $300 to $500 other brands.
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Posted 1 year ago
Shocking customer service hidden behind a polite voice. Have no power to support customers whatsoever. I have been an avid fan on Samsung utilising their ecosystem for nearly 5 years. March 2023 I purchased the Samsung galaxy book 3 pro 360 at full price as my last laptop I had was 9 years old and cannot have service updates. The laptop worked extremely well until it didn't. The charging port stopped working so I went to Samsung and they gave me a quote of £650 to get it fixed. The rest of the laptop worked perfectly and the only issue was a burnt charging port. In their description there was no water issue, no other issue with the charging port. It was clearly a manufacturing issue. They stayed they can't do anything about it and that I must pay the full price. As someone that had the phone for 5 years with no issue, headphones for 4 years, replacing them this prime day 2 weeks ago for another newer pair of Samsung headphones. Both my old products still work they just didn't update anymore. I couldn't believe the company would act in that manner. A clear cash grab when I stated it only should cost between £80-120 and even then it should be free as it's a clear manufacturing issue. They stated I used the wrong charger. I had my main charger until only recently when the charging stopped. I threw it away, believing the charger stopped working. My new charger was also another Samsung charger specifically for the same laptop. They stated the charger is 45 w instead of the 65w of the original charger that's what burnt it? It is clear daylight robbery as it was clearly a manufacturing issue. Again the laptop was 15 months old and everything worked perfectly fine except the port. As a Samsung long term customer it really hurt that I'd be treated that way as before this I never had any issues. Again I love the products but the way the company treat it's customers really makes it difficult to purchase from them again on the future, knowing I have no support if issues arise that are clearly manufacturing problems.
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Posted 1 year ago
They have terrible Fraud services via SERVICE CENTRE NUMBER 1800202626… I called on 27th july 2024 for Refrigerator service on your number mentioned on site for service - 18002026264 … On 27th july only I got a call from your service centre wherein they mentioned tht a service engineer will come on the same day… When the service engineer came , he said tht he has to change the filter and Refill the gas for tht total payment will be of ₹ 4850/- … he did the service and we paid the full amount on Paytym and he said tht we will get the bill on our registered number … But my issue was not resolved and tht person said on call tht he will refund my money . But then he stopped picking the phone .. And when a called back on 18002026264 , the call centre agent shouted at me that it’s my fault tht I paid the amount without bill and that now they are not responsible … BUT I WOULD LIKE TO KNOW :- 1) When I called a registered number of Samsung Service centre , WHY THEY SEND AN ANONYMOUS PERSON TO MY HOUSE WHOM THEY THEMSELVES CAN’T LOCATE NOW ? 2) WHY MY NUMBER AND ADDRESS WAS SHARED WITH AN ANONYMOUS PERSON whom they themselves can’t locate ? 3) I RELIED ON THT PERSON AMD PAID THE AMOUNT BECAUSE HE WAS SENT BY “ SAMSUNG REGISTERED OFFICE “ …. SO WHO IS NOW RESPONSIBLE FOR THE FRAUD ? 4) EARLIER I USED TO GET MESSAGE FOR THE SERVICE REQUEST - WHY WAS NO SERVICE REGISTERATION NUMBER SENT TO ME THIS TIME ? SAMSUNG has just assigned bunch of IRRESPONSIBLE, FRAUD call centres for service ..
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Posted 1 year ago
Samsung is rated 1.2 based on 4,751 reviews