Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,553 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,553 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. Samsung has been our preferred brand for years. From phones to refrigerators, all samsung. Our family will never purchase another product. Between there lousy customer service and there faulty products, I've had enough. There warranties are useless as they will send you the same broken product back to you, place a bandaid on it and cross there fingers it works. When it doesn't, they treat you like garbage and give you no options at all. Mind you, if your phone breaks or glitches, you have to purchase a new phone to be able to send yours back because they will not send any sort of replacement. They do not have any stores to even go to to get help. I expect more from a multi billion dollar company that charges over 1000 for there phones. Apple here we come.”

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Posted 1 year ago

“Samsung watch broken in 6 months. Screen cracked while on wrist. Obviously poor quality. Do not purchase. Also battery life is horrible.”

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Posted 1 year ago

“Purchased a new range and upon arrival, several of the modes do not work. Samsung customer service is horrible. You get nothing but a run around and they genuinely don't care. This company has a lot to learn about customer service. They do not stand behind their products.”

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Posted 1 year ago

“Purchased a new fridge. It has two problems: a missing foot and a squeaky door. Samsung can't handle two problems at the same time. I have to choose which is the most annoying problem and have that resolved before I can initiate having the second problem resolved. I will never purchase another Samsung product of any type ever again.”

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Posted 1 year ago

“6 service calls on a new washing machine and it still doesn’t work!! Refuse to replace my washing machine I have never experienced anything like it. Don’t waste you’re hard earned money on Samsung junk.”

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Posted 1 year ago

“I would give 0 stars but one star is required for me to post this review. I ordered an 85" TV from Samsung. They gave me 3 appointment dates for delivery. Never showed up for any of the dates. Mind you, I took off from work for these delivery dates. They charged my credit card on the date the order was placed. I cancelled the order after the 3rd delivery date was missed. Three weeks later and 11 phone calls I have yet to receive a refund. I am filing a lawsuit tomorrow. The people in customer service don't care about the customer. They barely speak english. Stay away from Samsung products at all cost. I should have read the reviews below before purchasing from Samsung. Will never buy a Samsung product again. Will also advise anyone I know to stay away from Samsung. Rafael”

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Posted 1 year ago

“Worst service ever! Called about my flipZ phone separating. In middle of fold. They will not take care Of it. They want hundreds of dollars for their factory defect. WOW BEEN ON PHONE OVER 3 HOURS WITH PEOPLE CAN'T UNDERSTAND. STILL ON PHONE WITH THEM. WORST EVER IF I COULD GIVE 0 FOR. USTOMER SERVICE. AWFUL”

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Posted 1 year ago

“The things i have recently seen about the samsung is careless behaviour of the Ac Customer service never gonna buy Ac from samsung and nor gonna suggest to anyone to buy one.”

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Posted 1 year ago

“Does anyone know how I can make an official complaint and get someone within Samsung to take ownership. Phone is less than two months old and doesn't work. I bought a phone for my son and the speaker is faulty, I have spent hours calling various departments to try and get resolved but no one is willing to help. All they seem concerned about is the survey at the end of the call. I've been charged £19.95 convenience charge for an engineer to repair next day but was a 5 day wait, this has now been changed again and now expected to wait another week as no parts in stock. How is that convenience??? Refuse to refund or replace handset and left with a phone that doesn't work. Customer service has been appalling and get nowhere. Its so frustrating. I have had to request a refund through my credit card company as im at my wits end. Anyone know someone higher up within Samsung that I can contact? ”

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Posted 1 year ago

“I've had Samsung phones, TVs and a refrigerator, they all go bad. My refrigerator is only 7 years old and it's broken with 2 manufacture defects. The technician stated they would make it right. They didn't. I will NEVER buy another garbage samsung product again.”

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Posted 1 year ago

“Our Samsung dryer pedestal was delivered missing its small plastic parts bag. Despite two days of phone calls and emails, the only solution Samsung would offer was to mail the ENTIRE huge box with the pedestal to get the bag of screws and trim pieces. They categorically refused to simply mail the small plastic bag of bits..."against company policy".”

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Posted 1 year ago

“They are scammers. Sold me a Samsung android which I liked after 6 months the phone did an automatic update which basically took tools away from apps and on top.of that the phone no longer works to it's full potential. It gets a white screen if I am in any app or online and want to text. The phone also doesn't recognize my scandisk so I'm unable to back up my art work. T Mobile charges me 108.00 for services they don't provide due to samsung galaxies updates. The left hand don't know what the right hand is doing. Do yourself a favor research find another phone and another service provider.”

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Posted 1 year ago

“Do buy any appliances from Samsung. They do not honor the manufactures warrant. I have a mounted microwave that is only 5 months old that no longer heats. After 10 calls to arrange service they want me to pay to have in dismounted so they can look at it. What good is the warrant if I have to pay a few hundred dollars to have it dismounted then mounted again. Don’t buy Sansung”

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Posted 1 year ago

“One of the worst service ever had , careless/irresponsible people at Samsung service centre as well customer care please improve your service.”

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Posted 1 year ago

“I used to love Samsung but I have been having nothing but issues with my products. The appliances are cheap and break easily. The warranty is useless, they constantly push the blame on anything else but the product. I also have a few watches that have glitches. My phone....forget it if you use it with androud auto or Bluetooth. I am sad that I will have to switch brands but more angry I have wasted my money on products that have lost their quality and continue to disappoint.”

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Posted 1 year ago

“Terrible, Terrible, Terrible customer service. My phone stopped working. I was told to take it to an authorized servicer. Took it there, it was deemed unrepairable. Called samsung. They want me to troubleshoot my phone issue with them and or send it to their main servicer via mail and be without a phone for several days. They're a joke. Their warranty is a joke. I will be buying a new phone that isn't a Samsung.”

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Posted 1 year ago

“If I could put negative stars, I would. I bought a Samsung convection oven that only lasted about five years. Save your money people.”

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Posted 1 year ago

“I've been talking to customer service for last 5 days. They said technician is arranged and they will call back. But no one called and I asked them to escalate. They said it was a holiday hence technician was not available. But until now no one reached out. It was a very simple replacement of a spare part. If they can not do it atleast tell us no. We can purchase it locally. What action is being taken in this??”

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Posted 1 year ago

“Well let’s start by saying don’t bother calling the 800 number - they recognize you by name and tell you they will connect you with the next customer service representative then disconnect you. They promised a full refund, came and took my television and no refund. I have to file a police report and a statement with the better business bureau. I will never purchase another Samsung product. It has been over two months since I started this process and no response from Samsung.”

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Posted 1 year ago

“Omg what an absolute joke, they literally treat you like some sort of idiot, they have zero respect for your time or belongings. I've had 6 engineers out to my Samsung washing machine over the 3 months, which means all of my appliances pulling out and put back which is now causing extra wear especially on my dishwasher Which is now leaking from the front. I have phoned up Samsung and told them about the extra wear and tear on everything else in my kitchen because of their poor quality washing machine and as you can guess they do not care and take no responsibility for it. Even though you would have thought after the second or third visit to this washing machine they would have kind of decided let's have this picked up and swapped out just to save the stress and inconvenience on the customer. I've had this washing machine for just about 3 years and every single part of it has been replaced I phone up again to say that it's still not working properly and I've got a go through the whole rigmarole of diagnostic again. Obviously I say to them just reference my last complaints and emails and recordings and that is exactly what it's still doing. But no they speak to you like a child and you've got to go through all of this mind-numbing stuff just to have an engineer background to hopefully say nope it needs replacing. These have got to be the worst people I've ever dealt with I will never be going with Samsung again because it is It's too difficult to have your products fixed And as I say there is no consideration for how much time you need to take off work or how much where on your kitchen this is having they will send people out 6,7,8 times with no hesitation or thought to if you are having to take the day off work or damage that is being done to your home”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,553 reviews