Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,562 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never in my life experience such HORRENDOUS customer service. I wish I would've read the comments first before I purchased my washer but that was mistake number one. They went through loops trying to get me not to cancel my order. The status of my order said "order placed" for more than a week. It was not the chat ppl that I had an issue with, it was the customer care line. I am the most patient, ESPECIALLY to customer call agents because I use to be one. I had no problem repeating my order number but after the 6th time, I was getting a little frustrated. I literally said it digit by digit 554 and the and rest, she kept saying i'm sorry I'm not pulling up an order 557.... I said No 554.... Then she spent more time trying to get me not to cancel my order... it's waaaaaay more issues I had with this order even before that call. Long story short, horrible experience.”

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Posted 11 months ago

“Worst customer service ever. They have offer on website when you try to het that offer then you try to check out the price will change. I can't with them very rude they don't care about custoemr service at all. That person told me to call custoemr service . After I call and waiting 20 minutes someone picked up was trying to get the offer I wanted after 50 minutes they said we are sorry the offer has been expired . How do we know when the offer offer us getting expired if the samsung website is still offering the offer. APPLE IS BETTER WITH CUSTOEMR SERVICE at least. Don't go blind with their offers. Most of the times their offer isn't offer lol.”

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Posted 11 months ago

“I bought the latest expensive 77" Class OLED S95D TV from Samsung. They so;d me installation and mount for the TV. They used Angi as an installation company. Installer showed up and refused to install the TV saying it is the wrong mount sent to me by Samsung and left. Two hours later I called a local installer who installed it and said the said the Angi installer lied and there was nothing wrong with the mount sold to me by Samsung. Tried to call Samsung and there was no phone number to be found or email, only a chat and they make you wait so long and when you stop waiting they pretend and send you an email saying you did not wait long enough and they close the case. Finally I googled until I found a number to call. Called Samsung and the people answering the phone do not understand anything you say to them and they tell you we will start a case and you never hear anything for days and finally days later they write saying they will not refund and to call Angi. I called Angi and they said they have no records that it was not installed and they must investigate and it has been two weeks of running back and forth and it us obvious now the installer committed fraud by stealing my installation money, marked the TV as installed but he never installed it and Samsung is in on the fraud and they also refuse to refund my money. Both a Samsung and Angi are totally not customer service companies who play dumb when you finally reach them abd they never make a decision and my money remains stolen by Samsung and Angi, I did not contract with Angi, it is Samsung which did but they washed their hand said call Angi and Angi said Samsung sent you the wrong mount and I am caught in the middle between two fraud companies. Companies must serve consumers much better but I will never again buy anything from thus horrible company Samsung who now refuses to even return my TV, speakers and mount and they refuse to even honor my many requests to take their products back as I am horrified by the horrible customer service bad treatment.”

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Posted 11 months ago

“Samsung galaxy a34 very bad don't buy this mobile 5g net working properly Please save your money not bye this mobile”

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Posted 11 months ago

“Made a terrible mistake ordering from samsung. Bought a fridge one day, expected to get delivered monday and only god thursday. I only got a warning for the delay when I was already shipping my old fridge. In the end, lost three days worth of food. Now, they don't take the responsibility, only false apologies and no real solutions. Please, don't buy from Samsung!”

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Posted 11 months ago

“I recently purchased a Samsung French Door Refrigerator. Delivery was mid December 2023. It took three deliveries to receive one that wasn’t damaged when it came off the truck. It was quite obvious to me that Samsung doesn’t care about the quality of their appliances. I should have canceled the order then but no it was installed. It worked until mid May. I heard a beeping sound from my fridge and saw that the temp was at 68 degrees. I called Samsung, went through the usual push this, press that. Nothing worked. Threw away the food that had gone bad. Appointment set with a “technician” from a local repair shop which was the RULES from SAMSUNG. Two days later tech arrives and orders a Fan which is supposed to be the problem. Fan arrives but I need to wait another WEEK for “tech” to replace. In the meantime I’m 72 years old and going up and down stairs where I have an old fridge with my food. Tech arrives, installs fan and says by 2:00 you can put food in as temp was at 40 degrees. He said the fan will start to work…he never waited to see if it did or not. Again I load fridge with my food. Next day I leave on a planned trip. I returned two weeks later to find THE EXACT SAME PROBLEM. Throw out all my food and after calling Samsung AGAIN, demanding I want this fridge replaced they say a “technician” needs to come out AGAIN and tell SAMSUNG it needs to be replaced. I call repair shop and they tell me SAMSUNG will send tech after tech and replace part after part before they would replace!!! So I’m stuck waiting another SIX DAYS before The Tech can come out!!! Called SAMSUNG several more times and they just repeat the same story line!!!! Just getting the run around between SAMSUNG and Repair Shop!!! Yet at 72 they don’t care about the customer…loss of food on limited income, me going up and down stairs all day long…so very sad the lack of CARE and CONCERN these companies have towards their customers. No way will I buy another SAMSUNG appliance. Just another FED UP CUSTOMER waiting for fridge repair.”

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Posted 11 months ago

“Very bad please don't buy any product from samsung”

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Posted 11 months ago

“I bought a refrigerator Dec 27 2019.I paid 2000 for this fridge and bought the extended warranty.After a year and 1 day my warranty expired but had the extended warranty but only covered the compressor which I was unaware of.The bottom freezer went out after 1 year and 1 day was not covered .Now my top unit is 60 degrees and not cooling had a repair person come out and it will cost 800 to fix freezing up in the back . I called customer service when my freezer went out and it’s the worst customer service I have ever dealt with.Ibwas told so many lies for 3 weeks that I just used the top ,because it was still cooling at the time.So as of today I have to buy a new fridge, because I don’t trust that it won’t go out again for I have read tons of bad reviews.It’s a shame that I have always had Samsung in the past and they were great , but the Samsung name is going downhill fast.It’s a shame that people like me and others spent our hard earned money on a Samsung product and bad customer service.”

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Posted 11 months ago

“Do not honor their warranty very uneducated employees at customer service, all the way up to Management in customer service. Just Mindless robots.”

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Posted 11 months ago

“SAMSUNG. I have an 85 in Samsung TV 14 months old and the sound stopped working. I call support, they put me through the paces, we slam the TV. They finally decide, "yeah you need a repair technician". they scheduled a repair technician who comes out, and puts in all new speakers and a motherboard. no resolution. He calls Samsung support and they tell him "yeah we know about that it's a software issue we're working on an update and we'll get it out as soon as we can." So he takes out all the new parts and puts the old ones back in. Meanwhile I'm paying for a service call. Samsung set up the service call, should never have been set up in the first place, fixed absolutely nothing, yet I'm out the money for the service call and Samsung says too bad for you. I almost bought an LG I think I should have”

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Posted 11 months ago

“Bought a microwave only used it for 1 year 2 months but had warranty of 2 years took it back first was told your warranty is finish in Jan but yet it's only 1 year and 2 months from the date I purchased later was told I can leave it for assement send an email tht I must pay 2159 rand to fix it wool I was shocked told them to keep it they can fix and make money with it as they wanted from first....very dissapointed I sm even thinking I should change all my gadgets now bcoz I have allways used sumsung even my phone but very dissapointed u lost me and I will keep telling people how bad it is to trust brands like this”

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Posted 11 months ago

“The service of samsung is very bab I had purchased 55 inch TV and In one year three time the panal has change and for that had to extend the warranty for 3 year by paying money”

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Posted 11 months ago

“After the latest ui 6.1 update my phone don't see my original charger and oem cable.i replaced the USB port at a cost of $80.00 it was not the issue samsung will not take responsibility. This is the 3rd samsung item i have owned they will not see my business ever again!!!!!!!”

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Posted 11 months ago

“Bought a new 8k Tv from them 2 months ago online directly through Samsung. After a automated software upgrade 2 weeks ago the TV blacked out and failed to ever restart again. Their customer service has made me jump through hoops for two weeks and have failed to resolve the issue. They went from an in house service to an exchange and now to a "possible" refund. Each time a different service representative that asked for the same information before that process could be started. They have all the info (Bought it from them on my Samsung account). I am now waiting for them to schedule a tv recycling company to pickup the $6000 paperweight. According to them I would then need to send them the receipt from the recycling company and go through another verification process before my refund would be issued. For a company of this stature to have this complicated and repetitive process is totally unacceptable. It seems the purposely try to frustrate the customer until they just give up.”

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Posted 11 months ago

“I love the Galaxy a53 phone but, the screenburns 😭”

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Posted 11 months ago

“Bought a brand new Samsung phone all the sudden it was screen locked. Had issues, they would only give me some of that would text me struggled. Spent several hours trying to do everything. They kept asking to do the same thing over and over again. And then they would ask me what phone. It was several times after already given the number model number of the phone. And just did nothing for me to not fix. Anything told me that my phone was outdated. Blah blah blah. However, the phone was a S20+ which isn't that old? Got a third party inquiry on YouTube. In my phone was fixed in less than a few minutes. Tom exactly what to do. Didn't charge me a nickel, tend to do anything. Samsung, all they wanted to know is. Where about my phone? If I bought it from d*** that didn't care about anything. Even though my phone was brand new unsealed box, Samsung brand new phone totally totally treated me like I was a piece of s*** Why would a company do something so arrogant? So repulsive, so bad. Horrible experience, horrible experience.”

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Posted 11 months ago

“Refrigerator under warranty. Freezer went out. local tech misdiagnosed problem, charged $560. second tech found problem was actually compressor which was under warranty so they couldn't fix because they aren't a "Samsung Warranty" company. Contacted Samsung, 2 weeks later still haven't seen a technician, appointments have been canceled by scheduling 4 times. No refrigerator/freezer for 3 weeks, all food thrown out & it's been daily trips to grocery or fast food to eat. Customer service has been less than 1 star!”

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Posted 11 months ago

“Latest update before starting was blocking even 911 call - emergency for my friend, thanks God someone call from different brand phone. The updates are so offensively blocking phone uses. Donalded by Wi-Fi only , if you only get access to Wi-Fi, they don't ask you, just blocking your phone and no mercies, we are the Samsung. Shame on Samsung.”

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Posted 11 months ago

“No help whatsoever. Complete scam. The”

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Posted 11 months ago

“I got a washing machine and dryer 2 weeks ago today. I used the washer 3 times and then it stopped working!! The techs have been here twice and still it's not fixed! No one seems to care, they just keep telling me that they didn't have the parts so now I wait another week,after already waiting 2 weeks!! Never again will I buy anything from Samsung!! Worst customer service ever!!”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,562 reviews