Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,562 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung fold 4. Black screen when I open it. This is the 3rd year I purchased a new phone. Very disappointed. I am not buying a Samsung again. Paid $1800 per phone and they malfunction somehow after one year.”

Helpful Report

Posted 1 year ago

“Purchase at your own risk I can't believe that the StormWash Top Control 24-in Built-In Dishwasher (Fingerprint Resistant Black Stainless Steel) ENERGY STAR, 48-dBA, Item #: 1630556|Model #: DW80R5060UG, that we purchased in November 2022 is already worthless. I've tried many different detergents and rinse aids over the past six months and my dishes still come out either dirty or full of film even after a second rinse cycle. Of course the warranty is only good for a year, why can't manufacturers stand by their products for more than a year? I won't purchase anything other than a cell phone thru Samsung.”

Helpful Report

Posted 1 year ago

“Samsung real fraudsters in the name of services they damage your furniture and its more then a month they are asking link that they will replace damage furniture but everytime just passing time pathetic management after damaging assets they are saying service of AC not required complete waste of time I was regular customer of Samsung but now its my last purchase ridiculous act”

Helpful Report

Posted 1 year ago

“Doesn’t fully submerge your items. I take clothes out and they are not clean. I won’t buy Samsung again based on the fact I feel they don’t do a good job washing things well. Wasting time, energy, detergent. Very disappointed in the washing machine.”

Helpful Report

Posted 1 year ago

“DON'T BUY FROM SAMSUNG. PERIOD. My wife bought me the Z Fold 4 last May for my birthday direct from Samsung. Within a year the protective screen was cracking and then suddenly the centre screens went black, didn't work and the phone wouldn't open fully. So, as it was in warranty, I went to their King's Cross centre. I booked it in but by the same evening I received an email saying that the phone when opened had been tampered with and that it was therefore out of warranty and I'd have to pay the same coat as a new phone to get it fixed! If they didn't hear from me within 7 days they would send it back to me. How could my phone have been tampered with when it was bought brand new and direct from Samsung and had never been out of my sight until the day it went into Samsung's repair centre. I went straight back to the centre the following morning to explain and ask what the hell was going on. I was shown a couple of pictures and told that a few screws were missing and signs of glue. I told them if that is the case, then either their engineers were wrong lying or it was done in the production process. It did me no good and was told I could phone the customer support line and see if they, as a gesture of goodwill, would allow it to be fixed! I was completely shocked. It cost my wife £1400 with a trade in and it lasted less than a year with a meaningless warranty with no way for me to prove against their accusations of tampering. After looking at the reviews on Trustpilot, I see I'm not alone in being conned by Samsung. One day the truth will out about this company. I note that thief previous CEO in South Korea was convicted for fraud and embezzlement, only to be oddly pardoned recently by the state! They've lost two customers for ever with my wife and I. Please do yourself a favour and avoid them at all costs. No wonder their global profit share has declined by nearly 25%. As my late father would have said, 'Style over Substance' SCAM MERCHANTS THROUGH AND THROUGH”

Helpful Report

Posted 1 year ago

“Horrendous! They advertised that the TV I purchased from them was next day delivery. I specifically purchased it for this very reason as our TV is broken. After taking my money they then notified me it would be 2 days later. I took the day off work to receive the delivery and they cancelled it that morning and two days later still no delivery or any idea as to when it will turn up!. I have contacted them on a number of occasions and literately no help whatsoever. Terrible service and somewhat disingenuous!”

Helpful Report

Posted 1 year ago

“I can understand your letdown as a consumer, but that was the best deal that has offered to you.” - 2 year old Samsung 75 inch TV with manufacturing default. This is after being a loyal customer. They offered me 20 dollars off my next purchase. The worst experience and money down the drain. Company does NOT back their product up. Do Not Purchase any of their tv’s or products. They can care less about your business. - To help me with a manufacturing issue they directed me to go buy a new TV.”

Helpful Report

Posted 1 year ago

“I bought 4 Samsung screens (two TVs and two computer screens), the first 2 TVs were 4k, the screen went bad within the year, luckily it was under warranty. The second screen I bought 8k in size 65 inches I paid something in the area of NIS 8000 or so now two and a half years later the screen died. It's not that I bought a Chinese brand for NIS 800. I expected the TV to be with me for at least 5-6 years. I contacted customer service and explained the situation to them and they said there is nothing to be done Pay 350 NIS for a technician and another 1000-2000 NIS for the possible replacements. I ask if there is a reason to pay for the Samsung brand, unfortunately I no longer recommend anyone to buy a Samsung TV Samsung Community in Israel | The Samsung Israel community will make your decision! The last two televisions that went wrong, call me lucky, but there is luck in a casino, not in a brand that considers itself the best in the world!!!”

Helpful Report

Posted 1 year ago

“I've been having issues with the sound quality on my galaxy A54. Tried to fix it through Samsung online customer service but it didn't get better so they told me to go to Samsung service center. Went in, they said the speaker needs to be replaced and they have to order the part. So I went back once the part came in, the problem didn't resolve and now they're saying it's the motherboard issue. Of course, they don't have the part so it's going to take weeks again and I'll have to back-up all my data. Tried to get a replacement instead and Samsung customer service says I have to mail my phone for them to see if they can give me a replacement. And no loaner phones. Very disappointed, no wonder people don't buy galaxy.”

Helpful Report

Posted 1 year ago

“dont order from them unless you dont care when you get your product, they will promise you a date for delivery and weeks after that will pass with no shipping, and then lie to you and tell you its being priority shipped for you and still wont go out...HORRIBLE SERVICE...DISHONEST”

Helpful Report

Posted 1 year ago

“Today, May 13th, my samsung Galaxy Flip4 phone was updated by force by samsung, it blocked my access to my samsung account and insists on using an outdated phone number with no option to change it without know the old number on file with them and also deactivated my cell AT&T SIM card and made it useless now.......customer service is ABSOLUTELY NO HELP in resolving this issue. with being forced this "advanced intelligence" without asking my verification or permission, I NO LONER RECOMMEND SAMSUNG PRODUCTS after being a customer for for over 30 years”

Helpful Report

Posted 1 year ago

“I purchase a washer dryer set ten months ago the dryer just died I contact Samsung of the dryer not working after ten months here in Florida she sent out contractors a tech came out and informed me it was my electric and to call an electrician Ferran was contracted and said nothing is wrong with my plugs but something is wrong with this default dryer. well he came out and told me nothing is wrong with my outlet that the dryer need to be replaced. The agents that comes out to fix are non fixing agents who also told me I needed a new cord I told him ok put one on he told me he doesn’t replace anything like the cord. Now I’m confused. What’s with Samsung not paying the third party of repairmen to fix fix fix I will never recommend no Samsung to anyone is it my fault their dryer does not turn on after ten months I’ve call homedepot they only carry the products to sell out Samsung need to take full responsibility of all there warranty appliances . GET ANOTHER AGENT YO FIX THESE PRETTY ON THE OUTSIDE DEFAULT ON THE INSIDE MACHINE S . And another thing that tech that came out complained to me he wasn’t gonna get paid. Well Samsung you are putting out bad business. Your machines are wack and your service people are wack. I’ll be writing a reviews as updates are needed . I’m so disappointed in these appliances”

Helpful Report

Posted 1 year ago

“Agent did not read responses carefully and I had to state my problem over and over. Then I stopped getting responses all together.”

Helpful Report

Posted 1 year ago

“Purchased a Frame Art TV 50". One of the incentives to purchade as it offered a promotional service to include free installation and next day delivery. After numerous phone conversations and emails to customer service, no clear communication on delivery date which had changed from next day to 4 days. Customer service giving diffrent information each time I called or unable to assist further. Asked wait to and see at delivery if TV is delivered with free installation purchased at checkout. TV arrives with no installation included. Call customer service now told they have a hidden refund charge of £50 to return item to rectify unopened or used order. This information is not clearly stated on there website. Now receive a email with hidden clause of £50 charge as part of there refund policy. Loss of future customer. Worse experience trying to figure out with Samsung.”

Helpful Report

Posted 1 year ago

“They delivered TV and didn’t install. What a scam company!”

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Posted 1 year ago

“Very bad service”

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Posted 1 year ago

“I purchased a Samsung, Bespoke Jet™ Cordless Stick Vacuum with All-in-One Clean Station® in Misty White online. When I placed the order it stated that this model # VS20A95 comes with (2) batteries. However when I received the order on May 10th the order only had one. I called Samsung to have the extra battery delivered and they basically denied that a second battery was offered. Their own manual under batteries says two units. Very disappointed in how they do business and in their poor level of customer service. I will think twice before making a Samsung, purchase in the future. Sincerely, Paul L Diaz Hastings on Hudson, NY”

Helpful Report

Posted 1 year ago

“Never BUY samsung products online from there website, I have placed the order for 3AC from Samsung website, out of which one has not yet been delivered, one they have sent damaged AC, which is not working, i have to call 100 times to customer service to replace, instead of sending 2 Ton AC they are sending 1.5 ton AC wrong again after 10 days, i have canceled the order, now facing issue to get my money refund, i have to run Door to Door to get back my money, please be careful before buying samsung product online . as they don't have any physical office, all the issue needs to solve by customer care, those guys worst”

Helpful Report

Posted 1 year ago

“Samsung US has worst customer service ever. I ordered their refrigerator and couldn’t even see my refrigerator because the delivery guy refused to take old unit which I paid. He said he can’t unplug the waterpiple back of my refrigerator which anyone can do it in 1 sec. I told him i will do it and wait for me but he left without taking it or leave my new one, the wholetime he was screaming at me looks like he had a bad morning mood and took out on me , I called my whole day to connect samsung customer service but they toss my call to another person and I explained my situation hundreds times today Worst worst customer service ever”

Helpful Report

Posted 1 year ago

“I have called with a problem with my tablet in the past and whoever handled took control could see the problem and helped solve it. Yesterday who ever answered opulent give any real answers. I'd ask questions and she'd say well we can try it. Not sure if that was a the answer. The call really didn't solve the issue. I'll call again next week and see if I get someone better.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,562 reviews