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Samsung Reviews

1.2 Rating 4,751 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,751 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
WORST CUSTOMER SERVICE! after device updating, the phone has got pink lines on the display. Customer service says to change the display and pay 12000. ABSOLUTELY PATHETIC!
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Posted 1 year ago
The customer service is horrible!!!!!! Many phone calls to correct a simple thing of them ordering the wrong watch band and promised me things and they don't do what they say they will. Each phone call is at least 1 1/2 hour and I called more than 5 times. Promised a credit on my card and they didn't do it. I returned watchband as they asked and now won't send me the one I want. Talked to supervisor and she hung up on me and said she can't send me out my watch band I want. Just not a good company to deal with.
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Posted 1 year ago
Everything your products failed and your team failed to provide appropriate response to defective goods and failed to recognise my legal rights and you failed to replace repair or refund the Samsung freestyle battery after it stopped working in 7-14 months for no reason. A product which supports your freestyle projector which also broke at the same time yet you fixed! Will be considering legal advice out of principle for my consumer rights. Shoddy goods and shoddy service. My laptop lasted 15 years, compared to this thing .. it’s ridiculous would never get this from Apple!
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Posted 1 year ago
Customer service is none existent. Fridge freezer is broken and rattling the house down. Nether the engineers, managers or complaints team work a weekend so I’ve had to wait 3 days to even get any sort of response. The best they can do is fix it in 7 days time, they don’t stock parts, don’t do replacements, so stuck with this rattle for 9 days. They suggest I turn it off to silence the rattle, I explained I would then lose the food within the fridge. They stated they would compensate the loss of food, I was happy with this as it resolves the problem, luckily I questioned how much compensation as they said it’s a maximum of £50, it’s a Samsung family hub double fridge freezer it hold far more than £50 worth of food so I’ll end up significantly out of pocket. They just aren’t interested and are steadfast unwilling to help. You pay the premium price but unfortunately don’t get the customer service to go with it.
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Posted 1 year ago
Samsung is trash, under 2 months and my dumb z flip 6 broke, while under warranty it was denied bc it had the smallest scratch not visible in pictures on the back part, the problem was screen not responding and not charging anymore with wire, also continuously turning off by itself, almost got worked on until the guy saw the small scratch on the back last second and well sorry not under warranty anymore
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Posted 1 year ago
HORRIBLE APPLIANCES ice machine stopped working after 2 years of use. The cost of refrigerator was $2899
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Posted 1 year ago
The real review would be less than a star, but unavailable. I will never own another Samsung product. Inferior parts etc Our dishwasher, less than a year old, fried. Trying to get repairs is a nightmare. A ticket was created to "evaluate" the appliance. They're trying to "suggest" some how my electric was the cause. I've called multiple times (each time 1 hour) very difficult to understand the folks on the other line. We also had to throw out our Samsung washing machine after 4 years.
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Posted 1 year ago
Samsung customer service issues a customer feedback survey ONLY after they've ensured you wer happy with their service. If the conversation goes downhill, they don't ask to respond to a customer feedback survey.
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Posted 1 year ago
Absolutely garbage products.
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Posted 1 year ago
Don't buy samsung Applicances, I bought tv not even 3 years and i can put it to bin because samsung don't care about customers. Better to bought in different companies not in this scamers. Be aware, they just want your money without provide you customer service and any help
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Posted 1 year ago
Recently I purchased one samsung mobile m15. Its my terrible mistake to purchase that product. And definitely never ever purchased any samsung product in future. And even also right that reviews in samsung service center. Even behaviour of their employees very un human like that. And any one who buying any samsung product please its my humble request to never buying any products of samsung.
Samsung 1 star review on 30th September 2024
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Posted 1 year ago
Worst company I’ve ever dealt with. Warranty department only lies and delays. I guess they hope you just give up and go away. And the Office Of The President complaint department is also a scam department. Just more lies and promises. Will be sure to tell anyone to never buy their products and will do all I can to destroy their reputation.
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Posted 1 year ago
One of your worst customer service. Bought the new watch Samsung ultra 7 . I'm having a problem with the watch. It's been 45 days since I bought it and I've called many times and I'm not getting any person who knows how to return or exchange the watch. Will never buy from Samsung. Com liars
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Posted 1 year ago
Today the Samsung team refused to install the "6.0 cu. ft. Smart Freestanding Gas Range with No-Preheat Air Fry & Convection in Stainless Steel" that I purchased online three days ago. The team said the existing gas connection could not come out of the floor. (The stove was supposed to replace an identical model Samsung stove purchased 12 years earlier. Its installation was fully permitted then by the local municipality.) A few hours later, Samsung wrote an email claiming that they had made three unsuccessful attempts at delivery and they had therefore cancelled the order. Not true! I received the team on the first and only visit. They refused to install. Now, I have to wait for a refund for a stove and installation that I paid for in good faith. Samsung did not act in good faith.
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Posted 1 year ago
Phone to acha hai pr service bahit bekr hai abhi maine 3 mahine phle phone liya hai samsung a55 43000 ka. or uske sath lead mili thi joki 1 mahina bhi nahi chali ha uspe 6 mahine ki guaranty hai or mai gai bhi lead lene service centre pr wo log lead change nahi kr rahe pichle 2 mahine se mujhe bhga rahe rahe ki Monday ana Thursday ana pr lead nahi di
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Posted 1 year ago
Phone to acha hai pr service bahit bekr hai abhi maine 3 mahine phle phone liya hai samsung a55 43000 ka. or uske sath lead mili thi joki 1 mahina bhi nahi chali ha uspe 6 mahine ki guaranty hai or mai gai bhi lead lene service centre pr wo log lead change nahi kr rahe pichle 2 mahine se mujhe bhga rahe rahe ki Monday ana Thursday ana pr lead nahi di
Helpful Report
Posted 1 year ago
I have 50 inch Samsung LED 50TU8000 . Within 4 years, the screen has gone bad. There are horizontal lines on screen and TV reboots after every 10 minutes. I use hardly 2 hours per week. It needs screen replacement costing Rs 19,000 as per Samsung engineering. This is very common problem with Samsung LED TVs.
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Posted 1 year ago
I have the fold 5 and have had many problems with the wifi and bluetooth sensor. Samsung did have an authorized repair center do a repair which took months to get done. the device is still having the exact same issue and now they won't repair the device or replace it. I have had every single fold including the flips since they came out and have many other samsung products that I have enjoyed very much but the way they are treating me about this device is enough to make me never want to buy another samsung product again. I probably won't get this review posted because they only want to show positive reviews about this product but i assure you I will be posting this everywhere that i can to attempt to get their attention. it is 100% a beautiful device when it works but if you are the unlucky one that gets a defective device there is absolutly no integrity with getting support and having them stand behind their product. Also they 100% do not care if you have bought 1 or 100 products from them they will still treat you like your problem and patronage means nothing. They are so big that they could not care any less weather you are a happy customer or not. It must be nice to be able to toss around great ideas and products but treat the customers like they are nothing and not care weather they are spending money or not with them...,.
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Posted 1 year ago
I called and spoke to their sales person and bought two phones and a tablet. They never told me that there's a wifi only tablet and a sim card tablet. When I called to get it replaced forget it. It was my fault and they stuck to the 15 day return policy. I spoke to several different people and supervisor and they will not help me at all. I will never purchase one of their products again. They can help if they cared about their customers but they choose not to. BEWARE if you buy their product and they send something else.
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Posted 1 year ago
Don't buy anything from Samsung. I had worst experience with them.
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Posted 1 year ago
Samsung is rated 1.2 based on 4,751 reviews