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Samsung Reviews

1.2 Rating 4,751 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,751 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
They fuckkk this company banned my Suga (Min Yoongi) of bts
Helpful Report
Posted 1 year ago
Buyer beware! Be prepared to be on the phone for a long time while you are put on hold and transferred to different departments. Samsung is supposed to be a technology company: however, their customer service and data retention does not reflect it. Also, be aware that if you opt for their Customer Care + extended warranty, it starts the day of purchase, not when your appliance is delivered. In my case, I waited 3 weeks for delivery from Samsung and lost that much warranty time. I was on hold so long I finally gave up...but, of course, that's what they want you to do.
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Posted 1 year ago
This is a total and utter nightmare. My entire home consists of all samsung products including our phones but I will never purchase another product from them. In 2022 we purchased a refrigerator and about 6 weeks it stopped working. They provided a refund but it can only be used on Samsung.com. I ordered the fridge and the delivery company could not install because my water valve is not in back of the fridge so I am still without a fridge. I called the e-commerce department and the representative hung up while speaking to him. Samsung is the worst company and I will never buy another product from them. This was regrettably the worst decision I have ever made.
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Posted 1 year ago
Samsung led is not worth to buy as it does not lasts for three years also and it's display goes and charge of new display screen is Rs9600. It's better to buy product from lg Or other company as the durablity of products are better than samsung. There after service is also worse .
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Posted 1 year ago
This is a nightmare... The washer sound like an airplane engine, but I mean really loud. It is still under warranty, however I can not even get a service done because I need to pay somebody to unstack it from the dryer. The only service center which they work with here in Miami do not unstack the appliances even if you want to pay them (which I as a single mom is not easy). So I need to find somebody else, pay them and do not even know if they really need to take away, because they do not come to see if they can repair it and even taking into consideration the time I am going to be unable to use the washer and dryer. I had other brands before and never had that issue. So, never buy this brand again....
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Posted 1 year ago
We purchased a Samsung microwave range hood combination. The store had only one left and did not have the box or manuals. We just moved in to our new home and it took about three and a half weeks to get to installing it. We discovered that the installation template was missing. I called customer service and explained the situation. They told me that I needed to call within 48 hours of purchasing the item for missing parts and since it was three weeks later they could not help me. I asked where the policy was written, they told me in the documentation that comes with the microwave. I told them it did not come with the documentation, they said the store should have informed me. I told them never in my life have I purchased an appliance and the store tell that. I also asked what happens when you purchase online and don't talk to anyone. They told me to have a nice day and thank you for purchasing Samsung products. Well we need a new gas range, dishwasher, refrigerator and washer dryer. Guess what brand we won't be buying! I hope saving the $3.00 for the paper and postage was worth it to Samsung.
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Posted 1 year ago
Samsung delivery team today, particularly with drivers Carlos Arenas and Luis Santos from truck 64. They were exceptionally trustworthy and honest, displaying a high level of professionalism. Not only did they handle everything efficiently, but they also took the time to educate us on various aspects of the delivery and product setup. Their patience with our numerous questions was greatly appreciated. They even made a point to be accommodating around our family, kids, and pets. Their commitment to ensuring our complete satisfaction truly set them apart. A top-notch team that genuinely values customer service!
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Posted 1 year ago
I was a samsung lover when it comes to mobiles but after what they did to Suga I am no longer using samsung phones. Apologies to Suga. No Suga No samsung.
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Posted 1 year ago
bought a55 online, didnt like it, called to return as no options to print online label, was told that there will be 20% deduction as i ve opened the box!!!!!!!!!!! i called the cs the same day i got the phone so no way i will be using the phone unnecessarily!!!! pathetic cs the lady put the phone down on me - had to pay 80£ to get the remaining refund- will never buy samsung again
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Posted 1 year ago
Samsung sucks!!!! They give you a year warranty then won’t stand by it?!?! DONT EVER Buy SAMSUNG They are worthless!!!!!!!! Also would not let me download photos to show you. Like I said WORST ever.
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Posted 1 year ago
“I regret purchasing this washing machine. Despite all the positive reviews, it has been nothing but trouble. Facing problems and replacing PCB second time. I will not advise to buy Samsung washing machine because quality wise it is worst to worst.
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Posted 1 year ago
new 3 month flip 6, has the black screen, samsung has no local repair shops, but customer service directed me to a local shop. of course they would not repair it and not sure why samsung keep sending for flip6 cells to be fix. my only options, mail to texas and 7-10 day for repair. going to switch to Iphone for better customer service
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Posted 1 year ago
Beware of Samsung products for the following reasons - 1) Very poor quality control 2) Pathetic after sales support 3) Customer service which shirks responsibility quoting flimsy technicalities 4) No coordination whatsoever between Samsung Shop and Customer Care which will resolve absolutely nothing Given one star rating as there is no option for a minus 5 star rating
Helpful Report
Posted 1 year ago
The experience with the recent order of a Samsung S6 Lite tablet through the Samsung app was deeply disappointing. The promised delivery date of September 6th was not met, causing inconvenience and frustration, especially considering the tablet was intended as a birthday gift. Despite multiple attempts to contact customer service, the responses were unsatisfactory. Requests to speak with a supervisor or find an alternative solution were met with resistance and a lack of helpful information. The request for the head office address was disregarded, and I was advised to search the Samsung website. Ultimately, the order was canceled due to the prolonged delay and lack of resolution. It is recommended that alternative options be explored to avoid similar issues in the future.
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Posted 1 year ago
Samsung f23 5g automatically restart problem again and again so it is worst handset. Please don't buy this phone any one
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Posted 1 year ago
Samsung just wantedly slows the phone down when it gets 2 years old even for flagship phones
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Posted 1 year ago
Do not purchase anything from Samsung. They will never ever repair it even if it under warranty. I can only give Zero star rating. They will ask for money instead to come to your house and rip you off. Extremely bad customer service as well. I will go with some other brand going forward.
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Posted 1 year ago
My 1 month old water resistant phone's USB port was supposedly damaged by AC moisture, which Samsung says is a user issue, hence the phone's warranty is voided and I have to pay 2.5K to have it repaired. Unbelievable
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Posted 1 year ago
The worst customer care i have ever dealed with , I bought anew phone with 5000 QR , and while i opened it i found apronlem , i went to the customer care 3 times in one month and no solution and very poor contact with the customers, Actually i regret to changed from iphone to samsung
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Posted 1 year ago
If I could leave negative stars I would. Dont buy from Samsung. Horrible customer service and deceptive practices. Buy from a better dealer if you must have a samsung product. they can ruin your life!
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Posted 1 year ago
Samsung is rated 1.2 based on 4,751 reviews