Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,562 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

473

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung have the worse customer service experience ever I don't recommend samsung”

Helpful Report

Posted 1 year ago

“No help after being on a phone for 3 hours. They just kept hanging up on me. Kapt transfering me in between 5 departments just to tell me , they can not do anything.”

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Posted 1 year ago

“The worst service experience ever”

Helpful Report

Posted 1 year ago

“Too bad there is not a ZERO ABSOLUTELY HORRIBLE company to deal with. My first purchase through SAMSUNG SHOP AND SURELY MY LAST ONE. Terrible system and no real ways to deal with complaints. If your trade IN device dissappears, there is a smart scheme behind to get both the phone and the money.”

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Posted 1 year ago

“Really poor customer service. No attempt at resolving or repairing the problem. No ownership of the problem and the warranty is as good as a chocolate fireguard! Last Samsung appliance we will be buying”

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Posted 1 year ago

“I will never buy a Samsung appliance again. We bought a package of Samsung appliances through Best Buy for a kitchen renovation. Two of the 4 appliances have had multiple issues in the first year and customer service is the worst in the industry. Making matters worse, they contract with difficult to schedule repair companies. Our dishwasher broke within the first year and after 4 repair visits and nothing fixed Samsung offered to refund, replace, or credit us. We opted for a refund to get away from Samsung but it’s been torture trying to get it done. They keep arguing that we’re out of warranty and not due a refund, forgetting that they offered to refund/replace/credit us to begin with. I’ve spoken with at least 7 different reps and have to start all over each time explaining the warranty begins upon delivery, not on the date of purchase because they don’t put notes in tickets, so you have to relive the nightmare of explaining the same thing again and again. They cancel tickets arbitrarily and you have to open another one and try and reference a previous one and it never seems to work. I’ve wasted hours of my life on the phone with these people. They give you the run around repeatedly and it seems intentional (canceling tickets, missing information and having us resubmit paperwork again and again, and this time they’ve told me only my husband can make a refund request even though I’ve talked to them for hours at this point about this issue and refund.) Samsung is shady. Stay away!”

Helpful Report

Posted 1 year ago

“Very bad service. customer support is very poor the samsang team.”

Helpful Report

Posted 1 year ago

“Samsung refused to repair my dishwasher that was diagnosed with a "pc" error code (circuit board or wire harness defect) because the plastic rail that supports the front left front foot has a small crack in it which has nothing to do with the electronics. They blamed the retailer's delivery service from 11 months ago. I spoke to a representative from customer service, a representative from the service department and finally a supervisor. The best they could do is compare their policy to other companies rather than explain why their company is different than others. The dishwasher is 11 months old and is unusable, it cost over $700.00. Samsung is a $233 billion dollar company that gives no latitude to it's supervisors to resolve consumer concerns. The supervisor that I spoke with explained to me that as a supervisor he cannot change the policies of Samsung and he can only explain the policies are to the consumer. He apologized for not giving me any options so I told him that he did give me options...the option to never do business with his horrible company again. I filed a complaint with the Better Business Bureau and received a call from Samsung to next day explaining that they cannot open my service ticket number because it is closed. I told them that if they wanted to open a new ticket they could but they are choosing not too. I bought a new GE dishwasher today and spent another $700+. I've been without a dishwasher for three weeks trying to resolve the issue. Samsung deserves a class action lawsuit, their warranty specifically states that transit damage is not covered which is valid but when you try to get failed electronics repaired under the warranty they blame transit damage, it's an easy out! The third part company that came to service the dishwasher wouldn't even open the dishwasher up when they saw the small crack (literally 1/8" wide in the plastic rail that supports the leg) even though the technician read the "pc" error code. He immediately ran to his vehicle to call Samsung and he filed a report which I was told was undeniable by the Samsung supervisor. Awful company, awful experience. If zero was a rating I would have picked that! STAY AWAY FROM THIS UNETHICAL COMPANY THAT USES EASY OUTS AND EXCUSES TO GROW THEIR PROFITS. Clearly customer service is of little concern to this so called company.”

Helpful Report

Posted 1 year ago

“The worst company ever the refrigerator is junk bought 4 door refrigerator ice make is very small turns ice into a block of ice if not used every day all doors don’t line up bought from Sumsung direct never again I would buy a Sumsung product customer service is the worst watch out before u buy”

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Posted 1 year ago

“Urgent GAS SAFETY issue IGNORED Ordered a gas hob from samsung for a new kitchen. When it was installed, the plumber discovered it had a gas leak so instructed us not to use it. Samsung were already aware of the issue having issued a safety recall on the product A MONTH before (they hadn't informed us, despite us having ordered directly from them). They put us onto Midea who were supposed to be doing the repairs under the recall. Visit was booked for over 2 weeks later. Day before scheduled visit, they cancel the appointment. Transpires they don't actually have the replacement part for the repair, and haven't had them for six weeks, so should never have scheduled the appointment. This fault has already resulted in a gas explosion causing serious injury (not us) so it's an urgent safety issue. Samsung customer service (lol) passing us from one department to another, with no-one actually resolving the problem. Hard to imagine how they could make customer service any worse!”

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Posted 1 year ago

“I've been trying to get Live TV on my Samsung Smart TV and all I can get is Samsung Plus with its hundreds of channels. I just want the regular local TV channels. I purchased the TV at Costco and they forwarded me to the Samsung help desk, a guy named Louie. He directed me through a series of menus, then asked to to press something that wasn't there. I told him, "it's not there." He said, "Sir, just press the button". I said, "It's not th..." he interupted me "Sir--listen to me." I said "I did--it's not there--you listen to me" then he hung up.”

Helpful Report

Posted 1 year ago

“Samsung doesn't value YOU as a loyal customer! Purchased 2 Galaxy Z Fold 5"s with 2 cases, and 2 buds2 pro, and a 15w charger,($3400 worth) from samsung.com. The very next day I was looking at Shop Samsung app and the exact same order was cheaper by $798.07. I called Samsung customer service to get price match (both Samsung.com & Shop Samsung app are owned by Samsung) They refused stating there was no price difference. I sent 3 screen shots per their request and THEY verified price difference, but stated that they will not refund the $798.07. When shipment arrived, I refused it / return to sender. (I want my $3400 refunded, Samsung can keep their products) I, just like many other consumers are loyal, devoted Samsung customers (my refrigerator, stove/oven, dishwasher, 3 tvs and 3 cellphones, 1 landline phone/ answering system & 4 tablets, ALL Samsung products, so now that Samsung WILL NOT refund/ price match their own .com/app platforms, I will No LONGER purchase ANY Samsung products EVER. I'm now switching all cellphones to Apple iPhone to start. AGAIN DO NOT PURCHASE FROM SAMSUNG, THEY DO NOT CARE ABOUT YOU THE CUSTOMER, LOYALTY MEANS NOTHING TO THEM. Yes I understand I'm just one person, but I believe that LOYALTY & HONOR says a lot. I will not give my hard earned money to companies that DO NOT follow these values. NO LONGER A DEVOTED, LOYAL SAMSUNG CUSTOMER”

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Posted 1 year ago

“I cannot begin to describe how disappointed I am with the samsung A54. Firstly the keyboard is miserable to use. And, it didn't carry over well my Google account. Losing many passwords. When I tried to switch to biometrics to sign in. It wouldn't let me the fingerprint scanner never appeared. I wouldn't recommend it to someone I didn't like. Going into the settings was no help at all Overall it is clearly a lower teitier hone. The only thing I liked about it is the .Imicro SD card slot. Darn it's taking me too long to type this due to the crappy key oard .”

Helpful Report

Posted 1 year ago

“I ordered a tv and wall bracket to the value of just under £1K. Delivery due at a time of my choosing. Bad mistake….. delivery failed because they couldn’t supply the code needed. Week later they still hadn’t re ordered, week after still not re ordered, week after ask for refund, only partial received. Completely useless, horrible experience, still chasing rest of my money”

Helpful Report

Posted 1 year ago

“Horrible service experience. Took 3 appointments to finally have a tech show up under my extended warranty. Service center in NJ does not respond, will not refer problems to management. Paid to have new 65” tv wall mounted; techs left my walls covered with grease from hands, used no shoe covers. Tech wanted to leave tv mounted with only 1 bracket attached! After they left, saw they broke the pull strap in rear of TV. Absolutely horrible service!!!”

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Posted 1 year ago

“Making false commitment that Samsung cover Golbal warranty”

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Posted 1 year ago

“Have received manufacturing defect refrigerator it's 18th day and from last 15 days they are telling that your issue will be resolved within 24 hrs”

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Posted 1 year ago

“I bought Samsung washing machine from company...they never help me... they charged too much money.. they sell me defective peace..but they didn't change me peace..and they didn't give me my refund that..so boycott Samsung...now..”

Helpful Report

Posted 1 year ago

“Absolutely Sorry Ass Service... I purchased a Samsung Z Fold 4 Last October. The phone started having problems in April and May so I finally sent it in to YouBreakIFix who does Warranty repair for Samsung... 3 months and 3 mother boards later, Samsung didn't want to do anymore warranty work on it because the warranty had expired. So YouBreakIFix told me to send it in to Samsung. Needless to say, they initially told me they were not going to charge me for the repair but a month later they send me a new phone and a charge to my credit card for a repair of $388.62. Upon calling the repair side,i was told they didn't care what the other customers service rep told you, or who was doing repair work. If it was here it doesn't count and here is your charge.. I will never deal with this product again...I promise”

Helpful Report

Posted 1 year ago

“Machine broke within 2 years, Samsung refusing to fix it even though it’s within warranty period. On top of that they made multiple empty promises, wasted hours and hours of our time, and caused massive avoidable stress to my pregnant wife. Shocking behaviour”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,562 reviews