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Samsung Reviews

1.2 Rating 4,751 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,751 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
This company will drag you through the mud before replacing a faulty appliance that has warranty and and extended one. I've been without a dishwasher for about 2 months and finally got it resolved. This experience was a battle. The battle of dealing with those from the Philippines trying to make promises they could not keep and the people of India constantly negating and refusing every possibility of a resolution. The constant emails and stupid fictious names the A.I generates for them is only humour in this. Do yourself a favor, DON'T BUY THEIR PRODUCTS. Today makes 2 months with no dishwasher. Keep in mind, I'm on the phone every day. Hopefully this comes to an end.
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Posted 1 year ago
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Posted 1 year ago
Support basically none existent after they've received your money.
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Posted 1 year ago
Akbg*. Lol everything is good you guys always do a good job it's easy to bring money here just push the button five stars and review.
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Posted 1 year ago
Be very careful of their cashback promotions. We bought a new TV from them, and they failed to pay us the promised cashback. We provided all of the information they asked for in a timely manner. We followed up with their promotions team after 1 year of waiting, and they said they had made a mistake on their end but then refused to pay out because the promotion had ended. Absolutely disgraceful behaviour from such a large brand. There was no good faith or ownership of their mistake at all; they just hid behind their legal terms and said their decision was final. Their handling of this issue demonstrates a shocking lack of care for their customers. This experience has completely destroyed my trust in the brand. If you value reliable customer service and a company that stands behind its promises, look elsewhere. Samsung has just lost a loyal customer, and I will never recommend them again.
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Posted 1 year ago
Samsung is a company that you cannot trust anymore. They post discounts on the website. After you buy the product they will cancel the order. Never buy from Samsung online if you want peace of mind. I bought a Galaxy Book4 online with a discount. After getting the confirmation email that the order is ready for pickup, I drove 30 miles to a best buy to pickup the order. The best buy guys said there is a technical glitch and cannot provide the laptop. They had lots of laptops there in the store. When I called samsung customer support, after so much discussion, they asked me to buy the laptop from the store for the current price and they will make a price adjustment. I was waiting for an email confirmation, that they never sent. I called again and they said they will not honor the price. There was no record of any past calls. In spite of calling so many times, Samsung customer service is not ready to help me or resolve this issue. I would never buy anything from Samsung if this is the service they provide. I would give zero star.
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Posted 1 year ago
They don’t deserve 1 Star I have a 10k fridge that has problems with doors not opening or closing properly It’s out of warranty but the old parts have been replaced by new ones by a Samsung recommended repairer This has been going on for 6 months and been replaced 3-4 times I have video proof of the defect - I have reached out to Samsung to fix the issue They are not interested in helping out So off to VCAT we go and I will be asking for half my money back for half a fridge WATCH THE VIDEO- SEE IF IM WRONG!!
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Posted 1 year ago
I'm extremely disappointed with my Samsung 36 inch induction cooktop. After just thirteen months, the motherboard failed. The issue actually started during the warranty period but wasn't resolved, as the cooktop reset itself after a few days (codes od and F2). Since the warranty expired, I'm now facing a $1400 repair bill. To make matters worse, Samsung won’t let me speak to a manager or escalate the issue beyond their call center. Their customer service is unhelpful, and I feel completely ignored. I will never buy a Samsung product again. Save yourself the frustration and look elsewhere!
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Posted 1 year ago
I am beyond disappointed with the service I have received from Samsung regarding the disposal of my old washing machine. Despite paying an additional fee for the disposal service in advance, my washing machine has been left sitting untouched since the originally scheduled delivery date of 10th December. I was personally present during the delivery and can confirm that the disposal was not completed as promised. The excuse provided, claiming that the machine could not be removed, is completely unfounded, as it has been bone dry and ready for collection since day one. The lack of accountability and the continued delays are entirely unacceptable. I paid for a service that Samsung has failed to deliver, and the suggestion of offering a mere voucher instead of addressing the issue is insulting. I strongly insist that the disposal be rescheduled and completed immediately. As a paying customer, I expected better from a brand of Samsung’s stature. This experience has severely damaged my trust in your customer service, and unless resolved promptly, I will have no choice but to reconsider any future purchases from your company. Samsung, you need to do better. Customer satisfaction should be your priority, and this level of service is simply unacceptable. My old washing machine still out there as i had attached the photo.
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Posted 1 year ago
The "warranty" they offer is an absolute joke. DO NOT BUY ONE OF THE FLIP/FOLD PHONES!!!! I was put off slightly due to the issues you can have with the screen but was convinced by Samsung's warranty. They make out its amazing unless you actually need to use it then they look for any reason not to fix it. I was told the repair would not be covered under warranty and I'd have to pay. The phone was pristine other than a little bit of wear and tear (light scratches on the back). She said I'd dropped the phone to which I told her it had never been dropped. She then said "Did you ever have it in your pocket?" So just be aware, having your phone in your pocket voids the warranty according to Samsung! No one to complain to. No way of getting it sorted other than lump it and pay it or effectively throw over £1000 down the drain on a worthless phone. The whole experience has put me off owning a Samsung for LIFE. You guys have just lost a customer 👍
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Posted 1 year ago
Note proper service in your technician
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Posted 1 year ago
Customer service is too rude no use of reaching to service centre.! Declaration required!
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Posted 1 year ago
NE63T8511SS Purchased a Smart 5-Element Slide-in Electric/30 in 6.3 cu. Electric range with Air Fry Convection Oven in from Home Depot on March 15, 2024. Delivered on April 22, 2024. and had a hairline scratch on the glass top! Paid USD 1300 for this appliance! The problem I have is with the glass top. Not good qulity for a high priced model. The day I used it, it scratched. Tried to clean it but wont go and everytime I use it, it scratches easily! I have had lesser priced models which worked very well and did not scratch. Called Samsung and their service is asolutely atrocious!! Once you buy their product, they dont care about t. This is only a 7 month appliance and it already has scratches... Not very good!! This is not what I expect from a high quality appliance. Samsung should be held accountable for selling a high priced product with cheap glass top! I will not be buying a Samsung electric every again!
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Posted 1 year ago
Samsung 43 inch tv not working after 5 Month please don't buy samsung tv of any sizes .
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Posted 1 year ago
I bought a bundle a refrigerator, washer and dryer, dishwasher, microwave and stove. All of these were the top of the line and it cost me $11,000 dollars. Right off the start on the install of the microwave it would not work. They sent out a repair man and we found that both engines had to be replaced. Now mind you we just took it out of the box day one. You would think that they would just send out another one right? No, the made me wait a month for the two engine parts so this huge microwave has been sitting on my cabinets for a month. Then a month later now the microwave is installed and working the stove stops working this is the double oven stove with all the bells and whistles, it has to have the mother board replaced and the oven door as well because it became damaged when I used the self cleaning. A month later the dishwasher top tray fell off because the plastic wheels on the tray literally broke off due to the hot water used to wash the dishes. A month later the refrigerator ice machine kept freezing up and it took three replacements in total and I gave up because every replacement did the same thing. I just ended up shutting off the ice maker and bought ice and still due till this day. Next the top washer of the washing machine kept causing the total machine to shut down if used so they never fixed it and I have only been able to use the larger washer since I have owned it. The dryer had to be fixed as well, and the front of the stoves coloring peeled off only after a month of use and this was the replacement door. Now after less than five years every appliance has broken down, the stoves confection oven will not work, the dishwasher will not work, the microwave is not working, and the washer is always giving a error code of which I have to restart the washing cycle two or three times before it will finish without and error code. The only thing that is still working is the dryer and the refrigerator without the ice maker. I had a maytag washer and dryer the neptune and it last 15 years and never had to have a repair man once. And the customer service department of Samsung sucks. I will never buy any products from this company again not even a phone. I hate their products and their company. Devorah
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Posted 1 year ago
I bought a 75-inch QLED4K Neo 4kqn90d. Alexa never worked on this TV. Samsung's customer service could be more helpful, and I need help understanding why the men who delivered it did not understand how to set up Alexa. They were only able to install it after that. It is up to the customer to figure it out. This is my seventh TV, and I will never buy anything from Samsung again; if I could give it an o rating, I would.
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Posted 1 year ago
Samsung makes terrible appliance. I bought a Samsung refrigerator and at its 3rd a anniversary it had already broken down. Fortunately I had an extended warranty. Eight months later when it totally quit cooling I decided not to throw good money after bad and cut my losses and kick it to the curb and get a different refrigerator. I also have a Samsung microwave that is less than 5 years old. The popcorn feature quit working at least a year ago. I’m getting by. Again, I would never ever buy anything that Samsung makes. I would give their appliances a minus score if it were offered.
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Posted 1 year ago
Bought a washer have had it 2 months work for 1 week call Samsung they get a ticket on it they call the warranty place cone appliance who has bad reviews also they drag feet son coming out to fix it and Samsung say they can’t do anything about who the contact to fix it so I will never buy a Samsung product again it they don’t try to fix there product
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Posted 1 year ago
Tv screen blacks out sometimes when I walk in front of it, when I google the problem other people have had the same issue. Samsung customer support says I have to prove that it isn't the cable box or the electrical outlet even though the tv i took out worked fine, also a Samsung. They will send out a service tech but if he can't find the problem I will have to pay for the service call. They connected to my tv remotely and saw the problem but still won't take ownership. If they won't support their product then I won't ever buy one again. Sorry Samsung, it's been a really long run but enough is enough
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Posted 1 year ago
Samsung Has the Worst Customer Service – Stay Away and Go to Apple iPhone I wanted to share my incredibly frustrating experience with Samsung’s customer service for my Galaxy S23 Ultra. As a long-time Apple user with no issues, I sold my iPhone 13 Pro to try Samsung, lured by their marketing and features. I regret that decision every single day. The trouble started when I noticed a rattling noise from the camera. Samsung's support bluntly claimed it was “normal” due to the camera’s OIS without properly addressing my concern. I sent the phone in for inspection, but it came back with the same rattling issue and scratches that weren’t there before. When I reported the damage, Samsung denied responsibility and refused to help, showing zero accountability. This experience made me realize how much customer service matters. Samsung may advertise flashy features, but what’s the point if they don’t stand behind their products? In contrast, Apple excels in customer satisfaction and reliability. I’ve never had an issue with Apple’s service or devices, and this ordeal has shown me why so many people stay loyal to them. I’m now waiting for a deal to switch back to the iPhone. I’ll never make the mistake of leaving Apple again. If you’re considering a Samsung phone, don’t fall for their gimmicks. Choose a brand that values its customers.
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Posted 1 year ago
Samsung is rated 1.2 based on 4,751 reviews