Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My family has been using Samsung phones for about 10 years. After our recent experience with this phone and the company, our current phones will be our last. My son's S22 Ultra's cell service stopped working after 4 months. He couldn't make calls, texts, or get any internet access when not on wifi. We went through all the motions of calling ATT, going to an ATT store, etc. and nobody could fix the issue. We entered a ticket with Samsung and they directed us to go to one of their brick and mortar service providers. They couldn't fix it either and even commented that it looked like it was in perfect condition. The next step was to send it to Samsung. It had a 1 year warranty so we figured it would be fixed for free or we would get a new one. We made sure to pack it with plenty of paper so that it wouldn't be damaged. A few days later, I received an email that the screen was broken and we needed to pay $312 to have it fixed before they could even look at the issue of why the cell reception didn't work. I called to tell them it didn't have anything wrong with the screen and we didn't want to pay for that. They said we could pay for the screen to be "fixed" or they could send it back to us. For a $1200 phone (though he's paying for about $400 over 36 months), it felt like we didn't have a choice. I spoke with mulitple people over several hours. I asked for a picture of the "broken" screen and they said it wasn't their policy to prove something is broken with pictures. The phone is now working but it looks exactly the same as it did when we sent it and my son is out $312.”

Helpful Report

Posted 3 years ago

“After one year of use, the samsung TV with model number : 1m 08cm (43") AUE70 Crystal 4K UHD Smart TV, got failed. No warranty after one year expect the panel. Service charge will be Rs. 1000 + gst. Tv board got damaged even when the device is not in use. Total cost to repair the Tv will comes around Rs. 10,000. Better don't purchase any samsung product, if the custom don't want to loose money and waste time. The TV serial number is 0AK73PAR500766W. I will post in social medias to make as many people aware about it.”

Helpful Report

Posted 3 years ago

“This company is very Dishonest I've bought several things from this company and had trouble just about every time I'm not going to buy anything else from them ever again”

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Posted 3 years ago

“Worst “smart” app ever. 45 minutes of trying to connect just so I can change the clock and still no success. F you. Next time just let us change the clock on the stove without having to download an app that doesn’t work.”

Helpful Report

Posted 3 years ago

“I was a good customer for a long time. I traded my Galaxy watch 3 for 5 pro. After l sent my old one the delayed the credit fir not resting the watch. Now they are charging me the full amount. I am disappointed and disgusting. They are trying to take away my money in technicality and it's very wrong”

Helpful Report

Posted 3 years ago

“Please be alerted. Don't buy any Samsung appliances from Samsung directly. Buy instead from a vendor. Buying directly is an absolute torture. A day after I got the delivery of the microwave the price dropped, I wanted to return the product and buy from a vendor for the reduced price by almost $200, but Samsung online convinced me to not return the microwave and instead I will get the difference in refund. I got an email confirming that he have requested a refund on my behalf and that I will get an email in 3 days to confirm the refund. It's been 5 days and nothing yet. It was a big mistake to buy directly from Samsung, I have never been treated so badyby a vendor as I was treated by Samsung. I tried to make this post short, so I didn't shre with you the hours wasted on the phone with Samsung online agents. Now I have to return the product, thank God it is still in the box and make simple on my life by buying in costco or best buy. Don't do my mistake. Vendor also gives extra perks you don't get online. It seems attractive to use online thinking it's easier, well it is absolutely not easy at all. JUST DON'T BUY DIRECTLY. For example Costco much better warranty and the service is just wolds apart.”

Helpful Report

Posted 3 years ago

“I made my order by calling 1-800 Samsung. I had my washer and dishwasher delivered a week ago. Dishwasher is still sitting in the middle of my kitchen and I paid for installation and removal. There’s no order number but my contract clearly states installation and removal. The guys that delivered them said I would be contacted soon for installation and removal as they need to be licensed. They disconnect calls, transfer you and place you on long holds!! I was given a courtesy of 61.00 for ea. machine because it came later than was told. Was supposed to get a 200. Credit because I was given a different quote for the price than what I was charged!! Didn’t get that!!! Still waiting for installation!!!”

Samsung 1 star review on 7th November 2022

Helpful Report

Posted 3 years ago

“This is the worst company I have ever had to deal with - I Will Never buy another Samsung TV . We have only had our 70 inch tv for 1 1/2 yr and the screen went completely black - with a white line going down the side of it - on sept 25,2022 - we called it in —it is still sitting on our counter- still waiting for supervisor to call us back . They want to give us the same exact model and now we have lost 2 months of our warranty on the tv - here it is Nov 2022 - and Still have not received a replacement from them — we had to go buy another TV so we had one . Last week when I called again about talking to a supervisor- One of the customer service guy’s said to me - there is a difference between needing a TV and wanting a TV - I remember living in a 4 wall room !! I didn’t say another word - That was enough for me - Seriously this is the service we have received- I couldn’t tell you how many times we have called in the last 2 months and being on the phone and on hold for 2 hr long phone calls — Buy a Vizio the customer service takes care of you !!”

Helpful Report

Posted 3 years ago

“Will not attend Equipment service You cannot complain any authorised responsible official no a ton will be taken up to resolve the issue”

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Posted 3 years ago

“I bought a fridge freezer in Sept 2022 found the product cheaper within 7 days. Filed a claim to refund the difference. First they approved the claim then contacted me in November 2022 when it came time to pay out. To refuse saying the claim did not meet the criteria. Asked customer services what the grounds are for refusal. They could not give me a reason just that it does not meet the terms. You are better off buying their products from other retailers where they significantly cheaper. In future I will stick to Bosch, Siemens or miele products at least they honour any promotions they run.”

Helpful Report

Posted 3 years ago

“Brought a 43 inch Samsung TV. After 60 days the audio went out; meaning some time when I turn it on no sound. I contacted Samsung support and supposedly the problem was fix remotely. 30 days later same issue. I requested a new TV (per my warranty; only to be told they want to try to fix the problem again). How many times does a company get to fix the problem…obviously until the warranty runs out. My first Samsung product, and my last!”

Helpful Report

Posted 3 years ago

“Terrible customer service. They cancelled my order after 3 days claiming I put the wrong address in the credit card field. Every other time this has happened on other websites, the order cancels right away. Conveniently, the product I ordered is no longer in stock, so obviously they ran out, so my order was cancelled. It was during a promotion too, so I can't even get the same promo from other websites now (like Bestbuy, who also had the same promo running). Lesson learned. Will never buy anything Samsung again.”

Helpful Report

Posted 3 years ago

“Samsung builds with parts that are not replaceable. It’s also a o hard dealing with their Techs they give you a run around. Honestly never buying Samsung appliances ever again. 6 years and fridge crapped out. Couldn’t replace part cause it’s not replaceable.”

Helpful Report

Posted 3 years ago

“Purchased a Samsung Washer in September 2022. I would give it zero stars, but that wasn't an option. It's now November. I have not been able to do one normal load of wash with this machine. Samsung has had their appliance repair person here 4 times. Each time more new parts. Each time same result. It doesn't work. I have called Customer Sevice over and over requesting a refund or a complete replacement. I've spent many hours on the phone being sent from one Customer Service Rep to Another. Again today, after 2 hours of talking to different people, including a supervisor they want to try and repair it. They will not honor their warranty which clearly states they will replace or refund a defective appliance. They just argue with me...and Flat out LIE. They told me their Tech said it's in Perfect Working Order. Completely False...the Repairman has told them it is not repairable. He has put in 3 new parts...including the control board. And nothing makes this washer work. This is beyond Stressful....their Customer Service is Down Right Harassing Nothing has been resolved. And it never will be with this Company. They are Frauds ...Their Product sits in my home taking up Space. I can not afford to purchase a different Washer because they won't reimburse me for this non working machine. They had me in tears today. DON"T BUY ANYTHING FROM SAMSUNG!”

Helpful Report

Posted 3 years ago

“Words can’t express the ineptitude of the Samsung company and the support people that are sadly representing them. Will never buy nor support anything they are affiliated with. Buyer beware!”

Helpful Report

Posted 3 years ago

“The worse and I mean the worse customer service I have ever experienced in my life and I am 61 years old. I purchased a samsung microwave from best buy on 08/06/21. It along with your whole customer service department wound up being the microwave experience from hell. The door started to slowly malfunction 7 months after the purchase and steadily got worse. I called Samsung one week before the warranty expired. I was given a ticket number and told that a repair contractor would call me to repair the unit. The repair shop ordered the wrong part, 5 weeks later I called on the status of the part and I was told Samsung did not have the part and they had no idea when they would get it and they had noted it with Samsung. Samsung said no such note ever entered and they would have to send out a different repairer to fix the microwave. 20 days later, that repairer called and told me that Samsung did not have the part but he was able to fix it anyway by adding a metal fastener. What? He dropped the microwave and he told me I owed him $130. I told him you mean Samsung owes you $130. He said no your microwave is no longer in warranty. Needless to say he didn't mention that when he picked it up. He threaten to call the police. I told him go right ahead. I did tell him I would call Samsung the next day to try and get him his money. 1 1/2 hours on the phone, spoke to 6 different CSR's. By this time, there were like 5 ticket numbers created and I had been passed around like the church collection plate and hung up once, only to hear that ticket number is closed, your warranty is expired. Finally a lady with some sense, first she adamantly told me my warranty was expired, but at least she listened to me and finally understood and paid the repairer. A repair that will probably breakdown within the year because he did not replace the part. I was without a microwave for 3 months and absolutely no empathy.”

Helpful Report

Posted 3 years ago

“Samsung is literally the worst company when it comes to customer service. There is nothing they do well. It take multiple calls to get to the "right" person and then when I get them, they are conveniently unable to really help resolve the issue. I sometimes get routed to a touch tone system, which is completely worthless. I sit there pressing the number that I want and the system keeps repeating it doesn't understand me...it's a freaking touch tone system...that's whole point!!!”

Helpful Report

Posted 3 years ago

“I purchased a tablet a number of months ago and have had repeated issues since. Despite the tablet being under warranty I have been told there is nothing Samsung can do nothing to fix it and have therefore been left with a broken tablet (with 18months warranty left). Furthermore , the customer service I have received, particularly from the complaints case manager has been nothing short of rude and offensive .”

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Posted 3 years ago

“Samsung Z flip 4 is an absolute… Samsung Z flip 4 is an absolute shambles along with Samsung customer service !! Got the Flip 4 , had it less than a month and it cracked. Sent it for a repair to be told it was over £300 as they said it wasn't accidentally damaged, the screen had been punctured which they said was done by a fingernail or something else. Now I'm a month into a 24 month contract and paying for it for another 23 months !! Anything to get out of the warranty. Won't be buying another Samsung product again.”

Helpful Report

Posted 3 years ago

“We recently remodeled out kitchen and installed all new Samsung appliances. They are the worst appliances I have ever had in my 50 years as a homeowner. The fridge has already needed service twice and still operates inconsistently. The dishwasher "works" but does not clean even the mildest of foods from the dishes. They actually tried to tell me that I was the cause of the problem because I was pre-rinsing the dishes. The stove controls do not work properly. The microwave controls do not work properly. I have recently been researching and finding that even retail outlets are advising potential customers to avoid Samsung appliances. I only wish I had done this research beforehand.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.3 based on 4,626 reviews