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Samsung Reviews

1.3 Rating 4,753 Reviews
5 %
of reviewers recommend Samsung
1.3
Based on 4,753 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 22nd April 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
They lie don’t trust them don’t buy from them
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Posted 3 years ago
I am sangram . I buy Samsung a 73 .it is total waste of money . Camera not good . I already use Samsung m 31 . M31 display better than a73 . M31 click auto HDR photo . A 73 can't click . And battery back up very poor as well as m31 . Very disappointed me . Future I don't buy Samsung phone .
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Posted 3 years ago
I, Manoj Patel my mobile number - 9924376644 and my complaint request number - 4357720140. I purchased Samsung Galaxy Fold 3 which costs 1.5 lakh, is having some issues. Since last one week I am trying to contact Samsung services but they are not responding to my request.
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Posted 3 years ago
Horrible experience to put it briefly! I bought one 1.5 ton AC in 2019 paying ₹36000/-. It started malfunctioning after 2 yrs. Gas leakage was detected,and I was made to pay ₹3800/-. No guarantee against recurrence of the problems faced. Who to bear the annual recurring exp? No concrete reply from any level of the grievance redressal Cell including the global Head Office. Extremely bogus customer care services. False inflated bills are being submitted. No refund made by the authorised service centre.I would advise my Indian friends only to buy products from our own manufacturers like Godrej and Voltas that I found superior while using these in my offices during service career. I vow to discourage all my friends,relatives and all intending customers not to buy Samsung AC.
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Posted 3 years ago
I, Manoj Patel, my mobile number - 9924376644 and my complaint request number - 4357720140, would like to mention that Samsung services have poor customer responses.Since last week I have registered a complaint regarding my Samsung Galaxy Fold 3 phone of 1.5 lakhs yet no response. My screen has dark pixels, otherwise it has no damage within. Now the customer service care is telling the cost of its repairing 50000/-. This is costing me nearly 2 lakhs for my phone in 1year time span. Further if it would be a replacement of any part then that would be viable, but this costs me far more expensive than the original phone. Adding to this I haven't finished paying my installment. Hoping to receive some calculative response from your side. For the details of my phone track my complaint request number mentioned above.
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Posted 3 years ago
Do bothered buying and avoid Samsung at all costs! You might as well just chuck your money in the bin! Nice phone, but be prepared for Samsung to find the smallest of cosmetic flaws, that has nothing to do with the fault and void the warranty. Will then look to charge you a good few hundred pounds to fix a cosmic flaw that has nothing to do with a known manufacturers fault. Or they can helpfully send back the broken phone free of charge! Have been a samsung customer for years, across a variety of devices. Will not buy again. After sales and customer services some of the worst i have ever experienced ! Anyone buying ANY new samsung product, you have been warned
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Posted 3 years ago
Hello Guys ,Pathetic is the only word coming for experience with Samsung Products and its customer care team makes it the worst . I had purchased a Double door 265L Refrigerator write from the first day it had issues and Compressor was under warranty for up to 10 years,i had an issue in my compressor which was under warranty within 6 years of its purchase but they refused to make any replacement of the compressor and started making lot of other excuses to not replace it ,the whole activity took almost 3 weeks , i was daily making 10-12 calls to thier customer care team but every time the response was i will get a call back from senior but it never happned and finally they were asking for heavy charges of approx Rs. 10-12K for replacement of Compressor after wasting my 25 days . i had also sent emails to thier CEO level but that was not not of any use just wasted my 4-5 days more as one standardised email would come but nobody calls back and resolves the issue , Local service center people in Noida- Qled - they are complete frauds . finally i had to take the decision of scrapping the Samsung Refrigerator and purchasing a new LG refrigerator because i did not find worth spending 12K on samsung Refrigerator seeing thier such a money making mentality from the customers . i would never recommend anyone for Samsung Product and nor will anytime buy in my lifetime #samsungPatheticproductandcustomercare . Thanks and Regards Vikas Balodi
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Posted 3 years ago
Horrible experience with an order and Customer Service made it worse. Placed a Pre-Order for two Watches. After 53 days and several email delays, I called Customer Service. I was on the phone for over 3 hours. They hung up on me at least 5 times when placing me on hold. They kept saying the same thing. "Sorry for your experience, I will surely be able to help you". Well, that was a lie. In the end they told me I had to wait longer, and they didn't know if my order would ever ship. Only positive was a couple of the people I talked with did admit they had no idea why Samsung wasn't shipping my order. Do not buy anything direct from Samsung. If you want their product wait for it to show up in the stores. If it's a smart watch, I recommend looking at other brands.
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Posted 3 years ago
This is some of the worst customer service experience ever. NEVER buy Samsung. We bought a 2.5k fridge/freezer a couple of years ago. It broke, it was out of the 12 month warranty but Samsung fixed as it was a known fault with the icemaker. Within 3 months it broke again, this happened 4 more times. They could not fix it. Eventually we got hold of somebody, after about 15 phone calls, that actually admitted it was a known fault with that model and year and we probably would get a refund. They sent out a service person, he confirmed the fault, again. Then they send an email to arrange pickup and told us we get a refund 2 weeks after that. We stated we need to buy a new fridge/freezer before they pick up as we still have food in the functional freezer. They say no as this is their process. We called and they agreed to pay $200 for the food we would lose in the freezer. We said ok. Then we hear nothing. After a while my wife calls and ask when they are going to pick up the fridge. They say; what pick up? The case is closed. After 15 minutes arguing on the phone they admit that the case was closed in error. The service person barely speaks English, cannot understand half of what she says so it takes time to get anything across. We are still waiting for a date for pickup the fridge broke the first time over a year ago. In summary. Samsung had a known fault on a $2500 fridge. They sent out service people at least 5 times, could not fix it. Eventually they admitted it was a know fault and we would get a refund. Here is the what the issue is. At every step of the way they have delayed, refused to acknowledge the issue, even closed the case when it was still unresolved, in short being as difficulty as possible to interact with. The pinnacle of bad service. NEVER BUY SAMSUNG!
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Posted 3 years ago
My flip phone which is still in warranty was sent off to TMT on instruction of Samsung. Like others on here my phone was on charge over night and when I woke up I saw the screen covered in the green strobe lines. The phone was picked up by Dpd. Between the pickup date & delivery back to me on 6th October, 24 days have passed. The only message I got from TMT/Samsung was the fact they had received it. Weeks had passed & not a dickie, nothing, nada from TMT. The phone is as it was when I sent it, in a box. There was no explanation, no note, no report accompanying the phone except for the word ‘Skip’ highlighted in yellow. Clearly they didn’t repair it under warranty nor give me the option to get a paid repair. Absolutely abysmal service by a company clearly under pressure. I should imagine they have targets put on them by Samsung. It is Samsung that I blame for this situation, only they will know how many of their flip/fold phones have been returned in warranty for repair. Costing around £1000, the flip phone is a total disappointment. I would hope the new flip 4 is improved on its predecessors but I have lost confidence in Samsung so will not be spending any more money with them. However there is no excuse for lack of communication by TMT, very unprofessional. I have always been a big fan of Samsung but that faith has now been demolished. My children are Apple iPhone & tablet users and I have witnessed how every time they have had problems with their Apple electronics, sometimes just out of warranty, Apple repair or replace free of charge without quibble. Samsung have much to learn in that regard. TMT could also look to improve their Customer communication skills.
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Posted 3 years ago
Bought Samsung hob oven and combination… Bought Samsung hob oven and combination microwave oven failed after 18 months (repaired under warranty) hob failed 4 months out of warranty and they aren’t interested pay for premium quality and support and get rubbish and no customer care!
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Posted 3 years ago
If possible I could have given 0 star, because of the poor support they provide. I turns out to be 20 days since I made my order, and still it is in transit. And the last tracking update shown was 10 days back.
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Posted 3 years ago
Their service is a big POS!!!!
Samsung 1 star review on 13th October 2022
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Posted 3 years ago
As a previous long term samsung customer I can tell you that the customer service is the worst I've ever witnessed. I've had issues with thier products in the past (with poor service back then). But they refuse to remove fake and misleading information from their own product page and don't reply to the points I've given to them. All of the "support " staff have no clue what they're doing or about any product they talk to you about and after this last experience I'm done for life now.. the last time was bad enough but they have beyond proven to be a nasty company.. I would rather burn my money than give it to them in the future.
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Posted 3 years ago
A TU8500 tv started turning off and on. It was out of warranty so a replacement was purchased. Just after the warranty period same problem. I have a great experience with Samsung up to these last two. I won’t ever purchase any Samsung product I highly recommend customers look to other brands. Never buy any Samsung products as they are shabbily designed and constructed constructed artkjos@kjosglobal.COM
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Posted 3 years ago
Samsung TVs the worst company you can buy ,my 75 inch only lasted 19 months they had Samsung care technician come to the house I had to pay $150 to tell me the panel was bad.. they would cover the panel I would cover labor cost, we agreed 3 weeks later after many cancellations. the display was discontinued they did not honor the repair policy and it did not want to refund my $150....I will never buy any Samsung product again as we speak changing everything in my house from Samsung here's the middle finger to you...
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Posted 3 years ago
Optical lead would not connect and all customer support did was get me to factory reset my brand new tv which did nothing to get the sound bar connected but wasted 2 hours having to reconnect and download all my apps. Won't buy anything Samsung again
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Posted 3 years ago
If you want to be hacked, buy a Samsung smartphone.
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Posted 3 years ago
Had problems with Samsung when our washing machine packed up although still under warranty. Every time we phoned they said it was out of warranty even though we had an extended 5 year with confirmation email. They wasted so much of our time and delayed the repair. Even when they finally told us we did have warranty, I rang the repair company Elite who were told there was none and we would be charged. We finally got through to them but when I made a complaint they were just not interested. Customer service is absolutely appalling!
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Posted 3 years ago
The worse customer experience I’ve ever had. I wish I could tell the entire story, but I don’t want to hurt my already pounding head and spend any more time on this. I will log on later to give the whole story, that spans a matter of weeks! Thank god Sam’s Club is going to allow me to return the Samsung washing machine since Samsung wasted 3 weeks giving me the impression that if I followed all their steps (they couldn’t even get anything right on their end) that I could get a replacement for my machine, which I was informed by a local technician that takes their technical orders and looks at the machines for them, that they would have never done that! I definitely wasn’t going to keep the machine after the spin drum caused so much grey dust to come out of my machine and erode and stress the inside and it’s working parts . They could have just told me that, but you are talking to people halfway around the world who are getting paid peanuts who don’t really know or care about what’s going on. Multiple mistakes, misinformation and a total run around. Meanwhile this pushed me outside of Sam’s clubs window to do the returns. They wasted so much of my time and anything they could mess up, they did. Luckily Sam’s club is going to do the return for my anyway. Shame on you Samsung for leaving your customers high and dry in order to cut corners.
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Posted 3 years ago
Samsung is rated 1.3 based on 4,753 reviews