Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,593 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been the worst customer service experience I have had in a long time. I order a wireless charging trio that arrived towards the end of February. The device did not hold a charge, I send the device back, a month later, I have not received my exchanged items.”

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Posted 4 years ago

“🤬 Don't buy Samsung Washer or Dryer from BestBuy, Samsung will not come out for any repairs. Samsung support is useless, won't help with any service repairs and won't cover the warranty because we purchased it from BestBuy and not from them directly. I will never purchase a Samsung produce again because or the Samsung customer support. Called BestBuy and there is nothing they can do or help. So STAY AWAY FROM BUYING ANY SAMSUNG PRODUCES FROM BESTBUY. Samsung will not honor their warranty, unless you buy it directly from Samsung site. So now I have to call a service repair person to fix my dryer and pay out of my pocket, even after there say 1 year warranty. I'm not happy.”

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Posted 4 years ago

“Used Samsung for years, have all my businesses on Samsung also. After 20 years I make my first attempt at a claim on warranty. The screen after not a lot of use and only 11 months old decided to go dark after plugging it in. I find this is an ongoing matter on Samsungs website with lots of customers finding the same problem. Send my phone in and get a call from an engineer who didn't care one bit... Got tbe reason for sending my ohone in totally wrong and then paused whilst reading the notes. Then without even trying to turn the phone on and checking why the phone was not working he tried tk charge me £250 for repairs. His decision is final and you cant change it... He knew this because he basically fobbed me off. Will be changing all my phones an wouldn't recommend going with Samsung at all.”

Helpful Report

Posted 4 years ago

“I was a loyal Samsung customer until I had to deal with their customer service. Absolutely, hands down, the worst of any major company I've ever had to deal with. I purchased TV. It broke in 3 months. Was unrepairable but instead of replacing it they want to give me a refund but first they had to send a repair technician over (one month). Then they have to send a company to pick up the TV (another month). Then I'll get my refund (1-3 weeks to process. So, from the time the TV broke until the time I get my refund will be ~3 months!”

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Posted 4 years ago

“Worst customer service I have seen. I have been hung up on lied to tons of incompetence. They don't offer one for one exchanges they only offer refunds and call it an "exchange". They can't get a ticket number right. They can't get the ticket information right. They had the nerve after two months on the phone with them to offer me a pro rated refund. Even the manager I got on the phone with them got my ticket wrong. Their customer service is untrained. They can't hear you on the phone. I have spent over twenty hours with them on the phone and they still can't get a simple ticket right. They are just plain ridiculous.”

Helpful Report

Posted 4 years ago

“After several hang ups, chats repeating the same information over. Also ending while trying to confirm the issue. I found one, lady who was excellent. I had to share her name. Kota Pranaya. I have to say again, she gave excellent service. She needs to teach the others how it’s down. There’s one thing not due to her fault. It’s the shipping time from 3/31/21 to 4/16/21. I know it’s the pandemic. eBay , I get packages quick. Several from New Jersey. I’m a native New Yorker , who transferred to , Houston ,Tx. Now retired as a letter carrier. I know the time frame from N.Y and N.J to receive mail and Parcels. Unless their assembling the item. Again , I say thanks to Kota.”

Helpful Report

Posted 4 years ago

“After 3 days of going back and forth I gave up. I bought a s20 note ultra for $622. I got an email saying it was out of stock. I called the representative (i talked to at least 7 of them, all from a different country.) He told me to cancel the order and the would fix it and call or email me back. To make a long story short, they did nothing. I still have mt s9 plus and hate Samsung.”

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Posted 4 years ago

“After Samsung has had my Galaxy Buds+ for 3-4 weeks and after 6+ hours of being on hold and talking to many reps, this still hasn’t been resolved and my item is being shipped back to me without being repaired. This is despite them telling me it’s under warranty and will get repaired then shipped back to me. Warranty will expire before I receive my buds back. They claim they will honor the warranty when I reship them back to them as the most recent rep had created a new ticket. I’m disgusted by their customer service, they have lied, hung up mid call, attempted to collect money for warranty repair, they’re extremely slow and they don’t seem to know anything about their service or product. I wish I could give less than 0/5 stars.”

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Posted 4 years ago

“I purchased a 4k curve 55 inch smart samsung t.v. now about 5 years ago. Paid top dollar hoping for a great product long term. After 5 years we developed a volume issue. When moving volume up or down it doesn't change. If volume is up too high and i go to turn it down it just stays stuck at it's remaining position. I replaced remote but no luck. I have called tech support and again no luck. I can't even turn it up or down on the t.v. itself. In order to get it to work I have to power down the t.v. then try it again. It will work about 1 out of 5 times after cycling power or resetting t.v. but when it works it will only let me change it by 5 or 6 volume levels then get stuck again. It seems to be a problem with no fix. We have delt with this now for about 6 months and no longer like our t.v. at all. I have always purchased their products over the past 15 or more years but will not continue anymore. Very frusterating to have a top of the line product not last more then 5 years for top dollar.”

Helpful Report

Posted 4 years ago

“I have worked in tech support for many years, in a smaller company. I could not believe the level of knowledge, candor, and problem-solving skills of the support agents at Samsung. I found that as I pursued my question (Where can i find the APK file i just downloaded) I only got more frustrated. My first email was met with a response, telling me they are unable to help. A quick one-line response, i bet it was copy and pasted. No direction on how to solve it, no helpful tips on what to do, nothing. So seeing as my email didn't work, I took time while at work to jump on and speak with a live agent. From the moment we started to speak i could tell i was being rushed through and bothering him with my questions. Not only was this not a timely/quick endeavor, but I was getting help from google not Samsung. The solutions i tried are very clear responses the agent is asking google because they didn't work and had no evidence of background knowledge on the subject. This i think will forever sour my idea of Samsung. These phones are far from cheap, and the company is global. I can almost guarantee that with a product as unique as this and no form of reliable support, i will not be choosing this company again. Almost forgot. I catch the most unethical things about this company and how they treat their clients. Not only is the "1-5 star feedback bar" configured to auto pick 5 stars. The options under the text box that i write this is, has more unethical options. "How quick did the company reply to your queries?" This option jumps from 6-12 hours to over a week. Not leaving options for the more likely case, it took a couple of days to respond. Im appalled by this and many things i am finding out about Samsung. Luckily i work for a global company as well, and can make sure we take Galaxy phones off of our list for our employees. If we are going to spend this money, we will go with a better company. Also as i scroll i see that this is not news to most. That most people have issues with this company, judging by the reviews. I will be copying and paste this to as many review sites as i can, hopefully, I can help stop people from walking down the same road as the rest of us.”

Helpful Report

Posted 4 years ago

“Never resolve my problem. I failed a suite against them!”

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Posted 4 years ago

“We bought a Samsung gas range three years ago and we have had to replace two control knobs because the break. I just examined the five on the stove now, and they are all cracked. These knobs are Are $100 each! From what I have read, this is a common problem and it is a severe engineering error. They should issue corrected knobs to all customers who experience this problem!!!”

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Posted 4 years ago

“Prayaag Samsung service centre in pune r cheaters on complaining in samsung still the centre is working instead cancelling their licence.”

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Posted 4 years ago

“I am only giving 1 star because it doesn’t allow me to choose less. I purchased a brand new washer in January 2021, which broke within a month. After having a repair person come to my home twice to fix and talking to Samsung technician (who also were not able to identify a problem and the machine was missing parts from the factory) it was deemed unrepairable. Samsung has agreed to provide a full refund, however I am still waiting for someone to pick up a broken washing machine before they will send me a refund. The people I have spoke with are not very friendly and make excuses for delays. This will be the last Samsung Appliance I will ever purchase due to poor customer service.”

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Posted 4 years ago

“Purchased 2018 65 inch Samsung frame tv. It already has screen streak issue. Horrible Samsung Canada service support. Paid over 3k for this TV and its already faulty., absolutely pathetic.”

Samsung 1 star review on 29th March 2021

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Posted 4 years ago

“Should be zero because that’s what kind of service you will receive from them. The customer service people are clueless. Then they send you to a 3rd party repair place that’s actually worst then they are.Good luck dealing with these clowns.”

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Posted 4 years ago

“Samsung TV quit working. It took two weeks to have a repairman say the screen needed replaced and they would do that . Another call stated the entire TV would be replaced however it was on back order???? They could not get it from the stock at any number of stores. Fast forward 3 weeks and it is with the trucking company?? Distribution says Samsung has it. The store that we purchased it from honored an exchange due to the incompetence of Samsung and the fact that we put this purchase on their charge. 10 days past the return. Not my first incident with this company, it will be my last. Live and learn . Gave them 1 star because I can't give minus anything.”

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Posted 4 years ago

“My 2 1/2 year old refrigerator icemaker kept jamming. After 2 repairman visits and 2 total replacements of the icemaker and its components, it still won’t work properly. Samsung wouldn’t honor the extended warranty I purchased and said icemaker problem is my fault. I keep hearing bad things about Samsung appliances; now I know why.”

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Posted 4 years ago

“No refund or exchange policy if products are not compatible or worst quantity and bad customer support experience.”

Samsung 1 star review on 27th March 2021

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Posted 4 years ago

“I bought a 70inch TV in Jan 29. Picture is not clear, very splotchy. After 2.5 weeks I noticed a blue line across the screen. I missed BestBuy 15day return period so I called Samsung on the 30th day. They offered to fix or replace the TV for $692 in a form of an “ecoupon” to use at Samsung.com. They cant pay the exact full amount $749.99 they said the TV has depreciated. I agreed than sit with a defective TV. They assured me the replacement TV will arrive before the bad TV is picked up. To make the long story short, TV got picked up without a replacement. Samsung apologized for the wrong info. They promised once the TV is picked up refund is issued in 24-48 hrs. I had numerous calls with Samsung 1.5 weeks later no refund still. Overall bad experience,bad TV,bad customer service. They're sorry but not really :(”

Samsung 1 star review on 26th March 2021

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,593 reviews