Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,592 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted Samsung because of a trade in offer I was to recieve ( Angelus Clemeth Ablaza ) A wonderful customer service representative went above and beyond! She should answer every phone call! Beyond appreciative!”

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Posted 4 years ago

“If I could but less stars I would. I purchased a stove on the 15th of this month and called them to ensure the delivery. (1 there is no manager or supervisor to speak with and never got a call back. I call about 5 to 10 times a day. I called the delivery company they never got the order to do the delivery. (2 I spoke to a lady named Crystal today who first said my bank blocked the order which I know is false cause the funds have been taken from my account. I called my bank which confirmed. I have bank of America which is one of the best so they called with ne on 3 way. Chances are great cause Crystal answered again. She then back tracked and said she did not say the bank blocked it but could not say why it is blocked. They have them in stock she confirmed that. Still I have not received any call from anyone who could give me any answer to what is going on. Too bad cause I loved my Samsung TV but I also did buy them from best buy. Never had to deal with Samsung themselves before. Worst customer service experience I have had in my 38 year old life.”

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Posted 4 years ago

“I contacted Samsung Customer Service because my 50" LED UHD TV (purchased almost 4 years prior) suddenly stopped responding to my smart remote other than to turn on and off. Making matters worse, my sound bar started emitting a loud horn-like sound instead of audio. The customer service person was able to direct me to re-connect the remote with the TV and re-set the sound bar. Problem solved in under 10 minutes! Not the first time that Samsung has come to the rescue for me...highly recommended!”

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Posted 4 years ago

“Very bad customer service. Called and emailed 10 days ago, they want me to send email when I called and just ignore my email.”

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Posted 4 years ago

“My refrigerator was down for about 5 days. i have requested for a service but no one has called me..i can't have it repaired outside as it voids the warrenty.samsung after sales service sucks”

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Posted 4 years ago

“Samsung Galaxy S7 failed only few days after the warranty period and they ask a ridiculous amount of money for repair. Never again Samsung. Buy the cheapest smartphone on the market, still better than Samsung.”

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Posted 4 years ago

“Worst experience I have ever had with any appliance company! Took forever to get my microwave and when I plugged it in- it was defective. I tried to get them to fix it and they said they don’t service my area. They said they would refund me instead but they are still arguing with me about a duplicate receipt I got from Home Depot. They refuse to simply look at their OWN records to verify that my credit card has been charged. Don’t buy their garbage products and their customer service is even worse!”

Samsung 1 star review on 18th April 2021

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Posted 4 years ago

“Don't have access to wifi and it won't let me download phone updates with my data. Also, samsung has no feedback were I could have wrote this to them on my phone. And maybe got the issue resolved. Now I am just upset that I have wasted all of this time for nothing.”

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Posted 4 years ago

“WORST EXPERIENCE EVER!!!!!!! REGRET ever buying my phone DIRECTLY FROM SAMSUNG. First got my order wrong, THE ENDLESS HOLDS, HANGUPS, EXPLAINING THE ISSUE WHEN TRYING TO RETURN, OR EXTEND THE RETURN POKICY SO I'M NOT AT OUT OF MONEY AND PHONE. WILL NEVER PURCHASE ANOTHER SAMSUNG TECH.”

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Posted 4 years ago

“do not!!! buy a samsung phone if you do not want to end up in the mad house. Contacts are all over the place and none. Contacts do not save etc. calls for friends show as unknow number etc, hours spent trying to solve issue, still no answer. do not buy samsung phones if you value your sanity!!!!!!!”

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Posted 4 years ago

“very worst...............”

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Posted 4 years ago

“Tl;dr: don't count on getting an out-of-warranty device fixed at the service centre. They will ask you to change a whole bunch of unrelated parts without even checking if it's needed, and charge you for more than a new device is worth. My GWA2, out of warranty since 2 months back, just one day decided not to power on. It would either keep rebooting every 5 seconds, or be totally unresponsive. Never showered with it, never swam with it. Brought it down to the service centre, they told me that there was water corrosion, and they were able to tell me this in just a 30 second "diagnostic" which they were somehow able to do without even opening the device up. To fix this, I would have to change the PBA, battery AND the rear case (the latter two of which were apparently not even needed, but it just had to be done together), and they wanted to charge me $280SGD. Asked if it would be possible to speak with the technicians to understand why all three needed to be changed, but was told they were simply too busy. Well of course, they'd be busy, with all these extra parts they didn't need to change in the first place.”

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Posted 4 years ago

“Samsung cares nothing about their customers. They lie. They don't try to resolve the issue. I ordered a Samsung TU7000 70" tv on 4/6/21 and was told it would be delivered on 4-13-21 between 900 - 1300, so I took time off work to be available for the package. As of 4-7-21, I hadn't received conformation of my purchase so I called Samsung. The lady apologized an sent several emails including "tracking" with AGS but all tracking ever stated was "in transit". It never gave any location. Then on the morning of 4-13-21 I get an email from Samsung @ 9:13am that received my order, then seconds later I receive another from Samsung stating they had "processed my order and confirmed my payment and will send my shipment. Look for an email with a tracking number soon." Now I'm angry! My order is expected to arrive and they are just now processing it. So I call Samsung. While I'm on the on the phone with them, I get a text from the carrier stating, "delay in delivery. when package arrives, we will reschedule." At this point I'm furious and demand to speak to a supervisor. While talking with him I get a third email from Samsung stating, "Your Samsung order shipped today". The superior then tells me I'm not getting emails from Samsung, so I read him the email address and ask if that is Samsung and he says yes but those are automated and should have been sent when my order was placed. Should've, could've, would've but they weren't! I finally talked with carrier and they now confirm they have package 4-16-21 and will deliver 4-19-21. Almost a week later than promise and another day I'll have to miss from work. They told me the carrier would schedule on a day that was convenient, I told them; " 4-13-21, THE ORIGINAL scheduled day WAS convenient for me." Samsung offered my $75. That doesn't cover half a day pay for me. Samsung LIED! They didn't process and ship when they should have. They inconvenienced the customer and really don't care. I requested a sound bar (HW-A450) to make up for their mistake but they refused. Since they think so little of me and my time I want a member of the corporate office to contact me and explain why their customers don't matter.”

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Posted 4 years ago

“I got a galaxy s21 5G Ultra. I just missed the stylus I had with my note 10+ so three months later I traded for an S20Note. I accidentally wrote that I was reading in an S20. They credited me $700 towards my new phone. Today, they notified me that I didn't send in the phone that I said I was going to send so they're charging me $700! I sent them a newer phone and they don't give me full credit? That's completely nuts. I'm done forever with Samsung if they don't make this right. I've been unhappy with their "chat" and phone support all along... tomorrow I will try again but I know it will be the same old thing.... sorry, I can't do anything for you.”

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Posted 4 years ago

“My wife and I bought Sam Sung fridge and it started giving us trouble after 1 day. Sears brought a replacement and that one leaked. They brought another one and the ice machine went out 2 months later. They came and fixed it after waiting for the parts for over a month. The ice maker broke again right after the warranty went out. My neighbors on both sides of me bought the same fridge and have the same problems. Whatever you do, do not buy a Sam Sung fridge, you will regret it. Also the customer service ph# is answered by filipinos who do not know what to do, so service on the phone also sucks. I wqill tell everybody I know about this poor badly made product to ensure that no more money is spent on a Sam Sung appliance.”

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Posted 4 years ago

“I had a samsung 8 and decided to go upgrade my phone so I went to get a Samsung 21 . Two weeks after I got the phone the phone stopped charging. I used different chargers for samsung 21 but did not charge. I brought my phone in to Bell mobile where I bought the phone and they tried another cord and in the store the phone look like it was charging. The guy at Bell store never mentioned I could get another phone it was not 14 days the days went to the Bell store . Went home and it didn't want to charge . So when I went back a few days after they told me that I had to go to a mobile clinique place to see if the phone can be fixed . So I went and they told me there was something wrong with the charging system in my phone not the cord . So I went back to Bell store and they said I could not get another phone because it was passed 14 days but I did go before rge 14 days . I was also told by someone who works at the bell store they do have problems with these phones but I was not informed of that once. They told me I can get another phone if I pay another 400 dollars I was like what after I paid 1400.00 for a phone that I cannot charge. I had to go back to mobile cliniqie and they had to order the part. I am disappointed with Samsung and the Bell store . They were very ignorant not a good way to run a business . Poor customer service.”

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Posted 4 years ago

“I sure I am wasting my time writing this because Samsung don’t give a toss Sent a faulty product which can happen not to worried about that just send me another, oh know it will take ten days to send another one , ok just refund me then, oh know that will take ten days as well We are a small business first time we have used a Samsung product and the last back to apple for me”

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Posted 4 years ago

“The most terrible customer service. They don't listen or appear to care. In future, If I felt I might need Samsung Customer Service on a product I am contemplating buying, I probably will not buy that product. My experience is that they try to mask their incompetence and lack of any common sense discretion by implying that you are attempting to defraud them.”

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Posted 4 years ago

“Steer clear of any samsung promotions - they will wriggle out of giving you anything”

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Posted 4 years ago

“Samsung freezer not cooling, service sent technician, he said unit was no good so Samsung said they would send another technician in 3 days. Even though their authorized tech said it needs replaced.”

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Posted 4 years ago

Samsung is rated 1.2 based on 4,592 reviews