Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,591 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible appliances spent over 5,000 dollars and appliances are terrible. Bought extended warranty and the service was terrible, ever time I called service guy they knew what was wrong because of on going problems but Samsung would not omitted, would nevered buy Samsung again. Appliances are terrible along with tv that went out a 2 years. Spent over 2.000.00 and they replaced with 600.00 tv”

Helpful Report

Posted 4 years ago

“I bought a tv with them and was clearly damaged in transit I did not open box till 2 months after as I wan paining my room and getting new furniture and did not want tv to get damaged so I keep in box long story short I took it out and loved the tv was nice and big slim just like I wanted well long and behold when we turned on it does not work I called them and they said in a round about way I damaged the tv which there is no damage on the out side at all but nope they are not going to replace my tv said they can do a ticket have some one come look at it and have me pay for the repairs really un believable I did not break the tv it came this way so I will never ever buy any of their products again unless they repair or replace the one that is brand new and I will throw away the working ones I do have because I can not support a company that does not stand behind their products or customers instead they want to make me feel like it is my fault and pay for repairs when it came like this shame on them”

Helpful Report

Posted 4 years ago

“about a year I purchased a refrigerator, been calling since then to get my refrigerator door fix these people still haven't came fix my stuff just keep giving me tickets, never replacing the door! I bought a cell phone from them the next month i was having problems with it, the charger went out i called then got multiple ticket numbers no charger has been replaced yet! It just seems like they want your business and no commitment to their customers. As much as I want watch and ear buds I will never buy it from them!!!”

Helpful Report

Posted 4 years ago

“If I could give no stars I would. We bought Samsung washer/dryer/fridge from Home Depot. Delivery was to be completed by Samsung delivery service a month ago. We paid $5000 in full and never received our products, I keep calling Samsung delivery and they keep telling me they need to reschedule, no reason why. I'm on hold for over 40 min. and three times the automated system hung up on me. I will persevere and keep trying but this is ridiculous. I will never buy Samsung again. How can you pay for a product and not receive it? it seems illegal!!!!!”

Helpful Report

Posted 4 years ago

“Bought the new note 20 ultra 512 GB and it did on me I only had it for 6 months had Samsung care figure make a claim dud that 3 weeks was on backorder I figure something was fishy call Samsung was told they didn't make the 512gb anymore call Samsung care notified them what happen 4 more weeks to get a check so samsung u lost my business never ever again no one should be without a phone for 7 dam weeks”

Helpful Report

Posted 4 years ago

“I will say that I have many Samsung products, (appliances, phones, tablets, etc) and most if them are working. I did have an issue with my ice maker, however they did replace it. Class action lawsuit was filed over those. The issue now is my husband got the Note 20 ultra last August. However, in the mean time I was trying to use the promotion of the $150 credit they offered if you pre-ordered a Note 20. They had the wrong email on file the whole time. Kept calling and calling all ladt year, even till now. Thing is my husband just got an email stating that they can't honor the credit no longer. Which in turn they had the wrong email. Bad customer service with not honoring it. Not a happy customer 😒”

Helpful Report

Posted 4 years ago

“I have been using Samsung phone for years, but today I called them because I was a day late in using my $200 credit and they could not re-instate it. A lot of I'm sorry I wish I could but the system does not allow it etc etc etc. Now it will be Hello Apple.”

Helpful Report

Posted 4 years ago

“Bought a Samsung Galaxy A7 Tablet. The audio stopped working in about a month. Sent the devise back to Samsung under warranty for 3 times, they never fixed it and sent back to me. Called them at least 10 times, never solved the issue. One time they let me hold for an hour for the case manager and the manager told me her system can't go through and hang me up. Another time in the middle of the call they hung me up and said will call me back but never did. Another time they gave me a protection plan phone number and want me to file a claim and pay a deductible. Worse customer service experience ever. Still trying, but almost give up. Write this review and never buy Samsung again.”

Helpful Report

Posted 4 years ago

“We renovated our kitchen and bought all Samsung kitchen appliance my husband was a Samsung guy everything in our house is Samsung until our Samsung wall oven wouldn’t work after 3 months got the run around after two weeks it was fixed after 3weeks it broke again worst customer service ever after two weeks 2 technicians came changed 2 parts and it would not work after 1 month without a wall oven they just going to give us the money we spent for the oven No compensation or exchanges. Now they told us we have to wait 20 business days for our money we cannot buy another brand cause the space was built for that oven specifically So we have be without an oven for so long and pay for Installation again when get our money an get a new oven. Samsung is the worst service provider will never buy Samsung products for the rest of my life”

Helpful Report

Posted 4 years ago

“Worst customer care center. I tried reaching out to their customer care support for refrigerator repair. Their executive Muskan Sharma made me wait for hours misleading me and wasting my time . At the end their was still no resolution on my query. Don't believe in Samsung service ever. Better to go for other products and services.”

Helpful Report

Posted 4 years ago

“Purchased a Samsung refrigerator. The water line dripped, so Lowes sent someone out to replace the door. However, Samsung said not to replace the door and to adjust the flow of water. After that, the water barely came out. Then Samsung said they would replace it, but Lowes said it was on sale when we bought it, and now the sale is over, so we have to pay the difference. So much for the warranty. Their customer service is awful. Next time, I WILL READ REVIEWS before I purchase. I wish I would have done that first as many of these reviews tell you right away how terrible their customer service is. Be careful when buying from Samsung! And to think, all they had to do was replace a door.”

Helpful Report

Posted 4 years ago

“I tried to order a phone on their website. I tried 4 times and every time my order was cancelled. When I got ahold of customer service they informed me that my shipping address did not match my billing address. My question is why do they give you the option to ship some place else if they are not going to honor it. I will never buy anything from them again.”

Helpful Report

Posted 4 years ago

“Worst customer services. No value for customer money. No response from any of the team member.”

Helpful Report

Posted 4 years ago

“I purchased a samsung 21 and I could bot return it in for a new one and o went before the 14 days . Now I have to get it fixed on warranty and it needs a new motherboard. Yes it will be fixed free of cost but I shouldn't be running around for the last two weeks to fix a phone I just bought bran new and cost me 1400.00 and been a good customer for Bell and Samsung for many years . Very disappointed in the phone and customer service .”

Helpful Report

Posted 4 years ago

“Hello, I ordered a RU9000 tv 4/11/2021. Was delivered and when I went to slide the tv in our living room the bottom of the box was covered in grease. The grease got on our carpet, the box was in poor condition, the actual tv was dusty and there was dust/shavings/ wood and plastic I think in the box. Sent the tv back. Offered 10% towards another tv. I said no. Then was offered $50 promo towards anything. I said yes. Finally had to reach out to them and they said we can only give you $25 promo. Not cool. It cost $79.95 to have the carpet cleaned. I have a 2016,2018,and 2020 Samsung tv, front load washer/dryer, I like tv's and want them in every room. They lost a loyal family over grease on my carpet from their delivery and not honoring the $50 promo for my troubles.”

Samsung 1 star review on 29th April 2021

Helpful Report

Posted 4 years ago

“Setting the stage, I numerous Samsung devices and appliances including Phone, smart watch, wireless earbuds. Samsung updated their Privacy policy on their health app (tied to the watch) which enforces that you accept their acquisition of your contacts list. As I'm not one for wanting to share my information, this was the last straw. I removed the Health App from my phone. Result is that aside from my smart watch being effectively useless outside of the moment, the battery lasts less than 10 hours. It literally went from lasting 4 days to lasting”

Helpful Report

Posted 4 years ago

“Called for warranty service on our refrigerator. What a joke, ignored our request for replacement of compressor on our refrigerator we paid over 2k for with 10year compressor warranty. Gave us the runaround and never fixed the compressor as they play games. We have a new home being built and will NOT BE OUTFITTED WITH ANY SAMSUNG PRODUCTS, I even switched my phone from Galaxy to iPhone. I wouldn’t trust them with anything. Don’t stand behind their products. To big to fail breeds arrogance. Very SAD COMPANY and have forgotten how they got so big in the first place. Ticket put in on April 1st 2021. Going to outfit new home with Whirlpool products. Hope it’s worth the loss of business to save a few dollars.”

Helpful Report

Posted 4 years ago

“Dear Samsung, this is from one of your “valued customers”, the words you use when sending on an order confirmation. We placed an order on February 3rd last for the bottom oven liner plate for our Samsung free standing gas range cooker, as using the convection oven set off the CO2 alarm… our local technician determined that the oven heat caused the paint to flake, with the resulting fumes setting off the alarm. Our local maintenance company would change out the piece if we could get a new from Samsung. We placed the order, with our credit card, for full price, and were told later that the piece in question should be available within three weeks. After the three weeks, we then made numerous attempts at contacting Samsung to find out when we could expect delivery of the piece (without it, we can only use 2 of the 4 oven features, and dare not attempt the self-clean feature), without success. When we call, we are kept on constant hold, and when we leave our number for a call back, no-one returns the call. Online chat box attempts with online reps are equally frustrating and unfruitful. Substituting this liner plate with a competitive product or through a homemade solution is apparently not feasible or safe. As a result, without any contact or service currently from Samsung, I guess a new oven purchase from a more trustworthy competitor is in our immediate future. I hate to think what can be done with our current Samsung oven, other than re-cycling it through a junk yard, as I would not dare to pass the oven with such a problem as a donation to someone or some entity who needs one. Fellow Samsung users or prospective buyers – beware! You run the risk of faulty material as well as unbelievably pathetic levels of customer service.”

Helpful Report

Posted 4 years ago

“TV just out of warranty and a big black line appears in the middle of the screen. Samsung prove a number for a local engineer to get a quote to fix it. After spending time online this is a huge issue with people”

Samsung 1 star review on 27th April 2021

Helpful Report

Posted 4 years ago

“Never will I buy anything from Samsung. It would be zero if I could. The service I terrible and I feel sorry the the persons on the other end. They can not expediter parts evidently. The have no parts on hand I have trouble understanding the accents on the other end. Microwave is brand new never used and did not work service co installed new parts still doesn’t work and now more parts are needed told 2 to 4 more weeks Samsung says they can not expedite parts or won’t! This is the worst service I have ever experienced from a company!!! Bought whole new kitchen in Dec . And the microwave is still not usable!!!!”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,591 reviews