Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,591 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have been compelled to write a review of a company on the internet. If I could award Samsung customer services a zero score, then this would be generous to say the least. I have chased delivery of Samsung earbuds on no less than five occasions during the last week and still no further forward!! Been promised a call from a senior manager and yet still waiting!!”

Helpful Report

Posted 4 years ago

“Bought a 55 inch TV and just after the warranty expired it started to shut down on its own. Got Samsung to give me a one time extension on my TV and the guys who came out 3 times to try and fix it said send it in for a refund. That was 2 months ago. I had to box it up and shipped it by shipping company on 4-26-2021 and now am getting texts and email saying the money is coming to my checking account which I set up on 3-5-2021. Best part is they are to give me more than I paid for the TV, if I ever get the money.”

Helpful Report

Posted 4 years ago

“@SamsungIndia @SamsungMobile fraud company, don't buy anything from #Samsung store, I received stone instead of mobile, #cheaters #fraud even after investigation they will never return mobile or money. #BeSafe you can buy from below stores @oneplus @Vivo_India @Apple”

Helpful Report

Posted 4 years ago

“Hello, I purchased a 27 CF 4-DOOR FLEX SHOWCASE FD Model: RF28K9380SR from BestBuy on 9/5/2016. We rather enjoyed this refrigerator and its features/functions. Unfortunately, it stopped cooling altogether about 2 months ago now. The dedicated bottom left freezer and bottom right flex zone, which we had set to cool at 34 degrees, was 68 degrees Fahrenheit. The top both sides dedicated cooling were running 55 degrees instead of the 34 it was set to. I started by calling Samsung. Spent about 1.5 hours in a 20th-century type of experience i.e. was transferred several times incorrectly, highly fragmented departments with no one really able to assist. I finally got to someone who said they could help. They said they would find a repair company to fix it since it is a sealed system issue and under warranty. He set me up with a service company who called me 3 days later after confirming it sounded like a sealed system issue. This repair company called me 3 days later (no calling on the weekend) and asked me the details about the issue. After speaking for 30 minutes and being on hold was told that they don't do sealed system issues for Samsung and I had to call them back. Called Samsung back and received an empty apology followed by some attempt to be helpful. I say attempt as he said he was going to find me a repair company but after him attempting (had me on hold for him to do this function for about 3 minutes only). He came back and acted like he had been calling dozens of people for hours and became very pushy and said this isn't going to work as no one is answering and I'm just on hold forever. Really? I thought as I had already sunk hours into this process. I said politely, I was only on hold for 3 minutes so you called one of the many many companies you previously said we could pick/call to help? He said well I can call someone else I guess... He sounded horrified that I asked him to spend more than 5 minutes to help find a repair company. He came back about 3 minutes later then said, okay, this is how we are going to proceed. I'll have the back office continue this search for someone to fix your refrigerator and they will contact you in 24-48 hours. He left me no choice at this point as he said he would be disconnecting and already messaged the back office. I got a call 2 days later from the back office and missed the call. They left a VM with a number for me to call back, which was not a direct number. I was then transferred numerous times despite them asking for and me giving them my ticket number. They then asked me the same questions again, when did I buy this, where did I buy this, etc. This was all gathered and attached to the ticket from my original call. The back office person finally got to the part where they are supposed to help; however, she said that despite all their efforts, they were unable to find any repair company to fix a sealed system issue so I would have to find someone to fix it and follow a detailed process if I wanted to be reimbursed after finding someone to repair then paying for the repair myself. I gave them a hard time as now we have gone another 2 days without a refrigerator and was under the impression from the other guy that they had so many repair companies options in this city of 350k+ people I live in/near. They ended with if you want to get reimbursed, you need to find a repair person that is Samsung Certified. I was confused, I said wouldn't you have that list and wouldn't you have used that list yourself to find someone to fix my refrigerator already, you know the past 48 hours you supposedly spent trying to do such? I then asked if you couldn't find one from your list, how am I expected to do such in order as a condition to be reimbursed? She said yes but I should be able to find someone despite this... and that yes it is a requirement for reimbursement... I then spent hours calling trying to find someone to fix this sealed system issue. I could only find one company who said it would be 2 weeks to get someone out to our home to fix it but said the person would have all the parts, etc to fix. They of course showed up not prepared to do such but that is not Samsung's fault. Another week after this, I received a VM from Samsung saying they want to again help me fix my refrigerator and that they spoke with the repair company and to call them, again not at a direct number. I called them back and gave them my ticket# and they transferred me incorrectly twice before getting me to the correct place. I then spent 2 hours on the phone with them and they asked for all sorts of new information (detailed bill of sale with company logo on it among other things). After all of this they offered me some lowball prorated refund in an effort to get out of paying for the expensive repair of their product. What is worse is that they lied to me on the VM saying they wanted to help fix my refrigerator and said they had spoken to the repair company, all lies. They only wanted to tie me up for another 2 hours to try and say they are doing me a favor by offering me LESS money than I was quoted it would cost to repair. Yes, that is correct, big ol' Samsung mines their data, calls with lies of help and apologies, only in an effort to try and get out of a warranty agreement by offering a lowball prorated refund amount to save them from a much higher repair bill. I spent 15K on Samsung appliances and now just waiting for the shoe to drop on my chef's collection stove, dishwasher, etc. I have been loyal to Samsung on TVs, soundbars, appliances, you name it and now I will never use them again for anything and will just throw away any Samsung item I currently have that breaks as it isn't worth it. I highly recommend people find a more honest and reputable company to deal with and take this review to heart. If you want reliability, Samsung is not it. If you want someone who stands behind their product, look elsewhere. If you expect a company to treat you well, Samsung isn't capable of such.”

Helpful Report

Posted 4 years ago

“The problem is I love Samsung products. However if you have a issue with a product and have to deal with customer service that is when the problems start. Especially when they send the unit to a repair facility that has more than 75% bad reviews. Not only was the unit I received back the wrong serial number but I never received the power cord back. Have talked to three different people at customer service who make me have the same conversation and send the same pictures. What is the point of having a ticket number if none of the information that is given. Not to mention the same script from each person you talk to. Samsung you really should get people who actually want to help your customers instead of people who just read from a script and get your customers nowhere.”

Helpful Report

Posted 4 years ago

“Very poor customer service and poor communication throughout my entire process. I had a horrible experience with my washer that I purchased. I will never buy a Samsung product again. I have shared my experience with others and got told they had similar experience. Horrible experience , horrible products!”

Helpful Report

Posted 4 years ago

“Service support and spares availability of Samsung is very poor. You have to throw away your appliances/devices due to non availability of spares. Escalation of complaints to service head or CEO is just an eyewash. My recommendation would be to go for well established Indian products who can support their products even for 20 years.”

Helpful Report

Posted 4 years ago

“Such a bad choice! Mr. Abhishek, supervisor team says phone has to heat up to 46 degrees for it to be replaced. I've been waiting over 48 hours for a call back from the headquarters and have not got any reply yet the service center guy said phone is heating only till 37degree only above 40 degrees(supposed to get it replaced if its above 38degrees as per other phones) he can take action. but he has documented 35degrees. customer care person asked me to rush to the service center to get the tab as its a lockdown from today. I went there and seems like they declared a holiday as its a Sunday. i gave them 30k and a tab and have been behind them for the past 1 week. are we customers or stupid? we are made fools by these customer care and service center people”

Helpful Report

Posted 4 years ago

“TRASH ABSOLUTE TRASH CAN'T DO ANYTHING ON THIS WEBSITE”

Helpful Report

Posted 4 years ago

“Worse experience ever buying a phone thru their website. I have own samsung phones since flip phones existence. I always buy phones thru brick and motor stores and this time decided to buy one online, since they had a great deal going on. I traded my old phone after talking to a rep thru IM. Which Gabe me the wrong information and caused issues with the promotion. I return the new phone and got my old phone back. It's been 2 months and I'm still fighting for my reimbursement for charges to my credit card from samsung.”

Helpful Report

Posted 4 years ago

“I have a Galaxy S10 that during warranty had the motherboard replaced because of many bugs. After 2 months the phone started to crash whenever using Google Chrome. Samsung support refuses to replace or repair the phone via DoorStep repair saying that this service is not available in my area, despite that this same service was available 2 months ago. So basically I bought the device new with warranty and they don`t want to offer me the service I have the right to use. They are saying the problem is with Google, if so others with the same phone or using Google Chrome should have the same issue, not only me. Samsung Ref. 2128868779 08/05/2021”

Helpful Report

Posted 4 years ago

“I bought Samsung galaxy buds less than a year ago. It comes with a one year manufacturer warranty. Also bought a 2 year warranty on top of that with Asurion. The left earbud isn't working, so I contacted Samsung so I can get it exchanged or repaired. They told me that the warranty expired on February 28, which is less than a one year warranty. But I say "ok" and contact Asurion. They tell me that it is still under warranty with Samsung, so they make me contact them. The woman I was on the phone with told me to find the serial number for the charging cradle for my ear buds. Well, Samsung used crappy paint to print the number on the case, so it rubbed off through natural use. So the woman tells me to find the receipt, I do that but she wasn't able to explain to me what I needed to do. I told her I found the receipt and I ask her what I need to do, but her directions were very unclear. Oh did I mention that before this I was on hold for over an hour. I eventually hung up the phone frustrated that Samsung is unable to help me with something very simple. They refused to believe that my ear buds were still under warranty with them, and their directions were very unclear. I am going on vacation soon, so I would have liked to have gotten mine fixed or exchanged before then, but it looks like it won't happen. Unless Samsung is able to resolve this problem they created for me, I will never buy from them again. I have never been more frustrated in my life.”

Helpful Report

Posted 4 years ago

“Never received my free Samsung Galaxy Z Flip phone after purchasing a brand new 8k Samsung TV. Samsung validated my claim, then after 2 months I followed up only to be told it was denied without any reason! Shocking!”

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Posted 4 years ago

“I bought a Samsung A20 phone a few months ago. It drops calls through bluetooth in my car. I sent it in for repair 4 weeks ago. It was returned after they checked it and had same problem. I called to send back again and was told to send it back and I should either get a new phone or a refund. I tried calling a few days after they received it to see what's happening and have been on hold for over 2 hours waiting for repair center. Would never buy another Samsung phone. Horrible customer service.”

Helpful Report

Posted 4 years ago

“My samsung note 20 phone stopped working after their update on April 16th. This was a new phone under warranty (3 months old purchased directly from Samsung). They tried to troubleshoot over phone, then sent me to a place 40 min drive whi did nothing. Then nobody called. I called on Sunday and asked for a new phone since I'll be losing business on Monday without a phone. I spoke to every person possible, supervisors, etc. Finally got promoted overnight the phone to them and 72 hour resolution. 2 weeks later i got my phone. It works but slower. They totally don't care. Wil NEVER buy from them. EVER.”

Helpful Report

Posted 4 years ago

“Hard work and in the phone to Samsung via the shop where I originally purchased my appliance (so a good 10 mins before reaching Samsung) spent about 15 mins trying to explain the issue (asked if I damaged the appliance by dropping it.. washing machine mind) when actual engineers rang Samsung hadn’t notarised all the defects I explained putting the repair time back incase they had to order parts.. not engineers fault.. and in general Samsung washing machine is 19 months old and in its 3rd repair.. hence my poor rating ..”

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Posted 4 years ago

“We bought a double oven electric range for almost $1300 from Samsung less than 6 months ago and 2 burners have burned out and the cooktop has a crack in it. After spending the last 7 weeks calling them and hours on the phone, they stated that they will not fix it as it is deemed to have physical/cosmetic damage (strange they told me not to use it if it is just cosmetic?). It cracked when I was cooking on it, not even on high heat. I would never buy another Samsung product as they don't stand behind what they sell. They do not honor their warranty!”

Helpful Report

Posted 4 years ago

“These people are unaware of their process gaps and expect customer to follow uo with samsung, old phone exchange partner cashify and delhivery courier services. Their emails or sms are late and give confusion. Delhivery delivery guy will lie to you and take your old phone without giving a receipt telling system will be updated by night. If you email any of these parties, their response is a stupid template with no actual solution. PATHETIC work. I have lost approx 1500rs old phone becos of them.”

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Posted 4 years ago

“samsung 43" tv UN43RU7100F bought on 3/5/20 stopped working on 5/20/20 sent out repair people replaced power board / screen stopped working replaced screen power board main board/4/21/21 tv power board stopped working again /tec came out said tv can,t be repaird paid 325.11 for tv on 3/5/20 now samsung wants to pro rate the tv for 247.20 bull sh.. i want my full refund of 325.11 DO NOT BUY ANY THING FROM SAMSUNG THEY WAST YOUR TIME UNTIL THE WARRANTY TO RUN OUTS AND WILL NOT REFUND ALL OF YOUR MONEY”

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Posted 4 years ago

“Service vary bad and very poor ..”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,591 reviews