Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,591 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad response from many ... When the company is so good what is the problem in making the online purchasing process easy and simple...”

Helpful Report

Posted 4 years ago

“More than 2 weeks (without working cellphone) waiting to get repair on new, expensive, high-end cellphone, which is obviously defective! (Black screen of death) No estimated repair date provided, but cellphone had to be sent back to Samsung by UPS after 5 days in local, authorized repair shop! No loaner, no phone replacement, as with Apple. Other personal accounts have 2-step authentication which are tied to out of service cellphone, making access to all other accounts difficult, if not impossible. Emails & texts from Samsung give conflicting, confusing status. Customer service is non-existent---no one knows anything. They just apologize for your "experience."”

Helpful Report

Posted 4 years ago

“I've had 3 Samsung phones over the course of the past 10 years. All 3 of them have swollen batteries that popped off the screen. I have never dropped them or damaged them. The cause was regular use. After the third time, I was not in a position where I could blow off a thousand dollars for a new phone so I was hoping to get it repaired for a cheaper price. Turns out that Samsung's laughably scummy design makes it so then the battery is built into the phone and can't be repaired by any third parties that would actually be able to help me. I had to go straight to a Samsung service center. Their customer support number is a joke. There are 3 ads being prattled to you after every button you press. After being redirected on the phone number 3 times and wasting an hour giving them a bunch of numbers (they even asked for my postal code for some reason) and listening to ads, the final lady I was directed to had no answer except "I don't know" or "I can't answer that because your 1 year warranty expired." I explained my experience with 3 swollen phones from their company stored in my cabinet and I was concerned that they'd catch fire or explode as swollen batteries are at risk of. At that point, the lady on the phone got extremely passive aggressive and said "I told you already that I can't help you." No apologies. No explanations or advice of what I should do with my dangerous batteries. Her only suggestion was that I call the Samsung parts company myself and I kid you not, ORDER the parts myself and repair it by hand. Samsung is a joke. I will never use their service again. I've owned a total of 3 laptops and 5 gaming systems from other companies without this issue. Yet Samsung can't even get their heads out of their ass long enough to do anything but steal your money.”

Helpful Report

Posted 4 years ago

“After seeing all these reviews you would think Samsung would try and improve the service. Obviously not... The customer support people just read scripts and have no idea. Sorry Samsung you lost me.”

Helpful Report

Posted 4 years ago

“READ ALL REVIEWS BEFORE ORDERING FROM SAMSUNG.... Horrible horrible service. Samsung has definitely gone down hill. Still waiting on receiving a brand new dishwasher. I’m going on 5 weeks now. I’ve had 2 delivery times scheduled already. Both times the delivery crew arrive at my home the call me outside to unbox the dishwasher in front of me. Only for me to see that the dishwasher is already damage. Of course I’ve refused it both times. The logistics company they use is XPO and each time they said that they and Samsung would follow up. I don’t hear back from either side so I end up having to sit on hold for 2 hours (each incident) explaining my issues over and over until I get transferred to a CSR specialist. Mind you; I have had to take off of work twice now for a time window that is given to me the afternoon before delivery day. Can’t adjust the time window or else I’ll have to wait 2 additional days before they can deliver again. Samsung Customer Service Reps are clueless and read from a script. This seems to be how Samsung does it. I’m a big Samsung fan but only have bought from Big Box Stores. This is my first time experience ordering directly from there website. At this point, I’m waiting for a call back just so I can cancel and get a full refund. Its been 24 hrs now since I’ve made my second call to Samsung after the second damaged delivery. I’ve already went to Home Depot explained my story and they actually gave me an additional savings of $150 for the trouble I’ve had with Samsung.com along with the Memorial Day sale they had AND set me up for next day delivery and install. I ended up going with Bosch. Spent a bit more than I wanted because I wanted to avoid anything with Samsung’s name on it.”

Helpful Report

Posted 4 years ago

“Customer service on repair of a brand new micro wave came out of box defective and getting service set up and done in timely fashion was impossible. Customer service is horrible. And they do not care!! It was bought in Dec 2020 and to date May 26 2021 it is not fixed and they do not seem to care asked to have part expedited to repair service but they would not do anything called at least 6 times and always got the run around asked to have a new one sent and they refused. Most frustrating service I have ever experienced!! Do not buy any product from Samsung!!”

Helpful Report

Posted 4 years ago

“The worst customer service and products in the whole world!!!”

Helpful Report

Posted 4 years ago

“I contacted Samsung customer service today about a problem I have been having with the ice maker in my Samsung fridge getting plugged up. Customer service could not have been better. In short order I was told that the ice maker would be replaced and that I would be contacted by a service rep who would come to my house and replace the icemaker. The fridge is no longer under warranty. WOW!”

Helpful Report

Posted 4 years ago

“Awful customer service. Call multiple times with no resolution. They just keep you on the phone to the point that you want to just hang up.”

Helpful Report

Posted 4 years ago

“Loved Samsung tv's but my recent experience with their customer service was unbelievable. Bought a brand new 8K tv but unfortunately there were vertical lines across the whole screen. Called in and the first time I called they had a technician come take the tv and try and fix it. They replaced what parts they had to replace on the tv but that did not fix the problem. So Samsung was required to replace the tv. So a new tv was exchanged and the first thing I did was put on a hockey game and see if there were any lines on the tv. Turns out it also had lines across the whole screen. I also checked out all my equipment here before I called the first time just to make sure the lines were not coming from an external source. So called in again and told them about the lines on the tv. They immediately said that the tv would just be exchanged again. 2 months later no call no email from Samsung. I eventually call back to try and get an update. Samsung says they canceled the exchange because they could not get ahold of me. Meanwhile no one called me or emailed me at any point. This started a barrage of me calling in to the Samsung service centre trying to get this tv either fixed, exchanged or refunded. Eventually after being constantly lied to and given the run around I thought I convinced them to look at the tv and try and at least fix it. A technician was supposed to come by and take the tv that weekend and make the necessary repairs. Of course no one came and know one called. The Tuesday after I called the repair shop to check when they would be coming to get the tv. They knew nothing of this tv or any repairs to be done. Once again I called Samsung about this. Samsung tells me the technician looked at and told them it was working fine and there would be no other repairs or exchanges. So moral of the story is DO NOT BUY SAMSUNG PRODUCTS. They take no accountability for their shitty products and will lie and sweep you under the carpet. This tv is the last Samsung product I will ever buy!”

Helpful Report

Posted 4 years ago

“I used to be a loyal Samsung customer. At one point almost everything in my house was Samsung, Cell, Tvs, computer monitor, washer dryer, fridge, ect. Literally, everything has failed. My washer and dryer are the most recent. They are a few years old, but ironically, both failed within a month of each other. Why is everything failing? Engineered defects. Dumb unproven features that nobody wants, that when they go bad, the item is unusable. My dryer has a sensor that detects when your clothes are dry, fancy. But even on manual, it will not run for more than 10 secs before it says everything dry, all done and ends. Similar with the washer. My phones have had similar defects. Tvs too. I have many off brand alternatives that far outlast anything I have ever purchased from Samsung. I will never buy another Samsung product again. Literally the least reliable products in my home and some of the most expensive.”

Helpful Report

Posted 4 years ago

“I have been regular customer but my recent experience with service centre has been pathetic I purchased S 20 ultra eleven months back and during lockdown it automatically switched off and couldn't switch on and as I required certain prescription n contact due to covid I tried to open cover but stopped knowing it can't be opened and contacted service centre they straight away said they will charge 28000 although being in warranty period then contacted customer service and they inspite of telling my situation they behaved inhuman and the solution they provided is just so unjustified and biased keeping only the company in view .will never ever buy samsung .don't buy as they have very bad after sale service they are charging me for motherboard which clearly is the internal problem but putting the blame and loss due to their fault on customer.”

Helpful Report

Posted 4 years ago

“I have to say that I switched to Samsung many years ago as I loved the phablet experience the early notes provided. I jumped ship from the iPhone and I haven't looked back, until............ I made the mistake of using samsung.com's guarnateed trade in program to buy the z fold 2. My note 10+ was a mere year old and I babied that thing. Not a scratch on it and I was able to safely place it back in the originally packaging in pristine condition. I even took pictures of it to enure I noted its perfect condition. (FYI - I am a 50 year old woman that takes care of her phones) Anyway - I"m concvinced it's just a ploy to get you to spend more money on a newer model. I don't think they actually intend to give you the full trade in value, but after you go through the hassle of mailing in your old phone and already purchased the new phone you don't want to yet again go through the hassle of sending the new phone back and getting your old phone. Not when they jerked me around with a like new phone - that I bought from them a year before by the way. I have bought three phones, mulitiple earbuds and a samsung watch directly from Samsung.com. NEVER AGAIN. As a matter of fact - I just bought two new iphones for my daughters who are about to turn 14 - which is the age we allow cell phones in our home. The next time I need a phone - it will more than likely be an iphone. The sad part is that it's not because of the cell phone itself but because of the way Samsung treated me (promised money then found a way not to give it to me). I was loyal until they screwed me over. I switched from iphones over 10 years ago and now I guess I am switching back. Goodbye Samsung.”

Helpful Report

Posted 4 years ago

“terrible and worst! i never saw any ignorant,disrespect agents they are not listening they dont care whatever you say they not offering any solution and they talking lie..Dont waste your time jump to iphone is better”

Helpful Report

Posted 4 years ago

“In December of 2020 I contacted Samsung directly to make sure I but the correct television. I wanted a TV that was compatible with MLB. The Samsung Customer Service person recommended a television and assured me that it was compatible with the MLB channel. Turns out he was wrong! I called Samsung to return the TV and buy another one and was told it's too late, it's past the return period. I could not test the tv app because the baseball season did not start until April of 2021. So even tho the sales person gave me the wrong information I'm stuck with this TV. ( I kept a copy of the conversation) Samsung does not value their customers, so I would not buy any of their products, because they lie and don't really care. There are a ton of stories just like mine on the internet.”

Helpful Report

Posted 4 years ago

“Worst customer service, techs have no clue just reading a script. Spent 23 minutes (before I just hung up) with zero progress. Will never buy a Samsung product again.”

Helpful Report

Posted 4 years ago

“DON'T BUY A SAMSUNG PRODUCT I'm writing about a Samsung range that I purchased 6 years ago. Last March (2020), one of the burner switches on the cook-top no longer worked, so I had to get it repaired. Three months later, another burner switch went and had to get that one repaired as well. Total cost - over $600. October of 2020, (Thanksgiving), I didn't understand why my 15 lb turkey was taking so long to bake. I decided to adjust the oven temperature, only to discover that the sensor was not working correctly and the oven temp read 212 Degrees, instead of 325 Degrees. I had the "Samsung recommended" repair service take a look and the repair person said I needed new sensors & a new Mother board. Total (over $650). The next day, after baking cookies, the oven was still not repaired - the same problem existed. The people at the service repair place "Totem Appliance" were excellent. They sent another repair person out and he determined that the oven is unrepairable. The repair person sent the report into Samsung, but it fell on deaf ears. I called Samsung to ask for my money back on the parts & labour, but they said there's nothing they can do. I continued to try to contact Samsung, but with much difficulty. The one person I was initially dealing with via e-mail, just stopped responding. Here's what I have to say about Samsung... Their Customer Support should be called NON Customer Support. I wasn't asking for a new range - I was only asking for my money to be reimbursed back to me (for the oven non-repair) . I will never, ever buy another Samsung product & I advise those who are buying something from Samsung to be "buyer beware". Very disappointed in their NON-service. Frankly...horrible customer service.”

Helpful Report

Posted 4 years ago

“I bought all new appliances from best buy all Samsung black stainless steel very pretty to look at BUT JUNK TO USE!!!! I have had my dishwasher replaced 4 times and fixed multiple times my four door refrigerator replaced because The icemaker never worked in the first one my stove has had to have 2 burners replaced now the front one has went out my first microwave caught on fire while popping popcorn Best buy has never completely resolved any of these problems I am so frustrated I just need to invest in different appliances. The coating has came off in several places I googled how to care for the black stainless steel just mild soap and water well thats what is used and I have it peeling off of my appliances I would never recommend buying Samsung”

Helpful Report

Posted 4 years ago

“horrible service for replacing my phone under warranty while traveling away from home. Took 10 days for a replacement and I had to pay to ship it home from place you sent me to for repair and analysis of the phone.”

Helpful Report

Posted 4 years ago

“STAY AWAY FROM THIS SAMSUNG!!!! I never knew how bad their customer service was until now. i have been dealing with them on a defective phone since 12/20/20 and today is 05/20/21 and i have still not received my refund. they assign a rep that is useless apparently they have no info its like a scam every day i call in and he makes some random information up today a month later he claims the check was sent out a month ago and USPS is delayed in which is NOT true at all he cant even provide me with a tracking for my check!!! BBB is involved as well save yourself a headache! too many good companies with great customer service who care about their customers unlike Samsung.”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,591 reviews