Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,627 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There customer service is the worst and they don't give a danm about there customer that is all they needs to be said about that worthless company and there employes”

Helpful Report

Posted 5 years ago

“These appliances were advertised as black stainless steel and they are nothing more than BLACK SHRINK WRAPPED. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and chose a different brand. Unless Samsung chooses to find a "paint", replace the door or find other way to make this fridge look as advertised, I will no longer purchase Samsung products. And when I am at Lowes or HD, I make it a point to let their customers viewing refrigerators, know not to purchase a shrink wrap Samsung. Dozens have thanked me! Without an attempt at a resolve from Samsung, I will continue to spread the word.”

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Posted 5 years ago

“We bought all Samsung appliances including washer and dryer. Worst appliances ever. Within first month washer needed repair, door switch went out. Dishwasher always has OC or some kind of error code on it. No matter how you put your dishes in. Microwave went out in first 3 months with SE error code. Unplugged it for an hour still has error code so unplugged and left it for a month. Plugged it back in after a month it started working. Who knows. Stay away from these pieces of junk.”

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Posted 5 years ago

“live chat went dead, waited 15 minutes for a response, don't have time to be wasting”

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Posted 5 years ago

“I purchase a new galaxy S21+5G from Samsung and was told if I return my old Samsung Note 8 phone I would be given a $300 credit towards the new phone. I received my new phone and set it up and reset my old phone as instructed by Samsung and returned it in the same box that they sent me my new phone to Samsung with their shipping label thru Fedex. A week later I get an e-mail stating that the box they received was empty. I called them and told them it was not possible and told them exactly what the phone was wrapped in in the box. They said it was the wrapping I told them but NO phone. After looking into the matter further with the Fedex person at the store where I shipped it from she explained that the box showed a weight of .80 lbs and said if the box was empty as they claim the weight on the box would be much less than .80lbs. Now I am disputing the chargeback of $300. with my credit card company and Samsung has told my credit card company that I cancelled my order that's why the chargeback. Samsung is lying on 2 counts, one the box was empty and two I cancelled my order. Someone in their warehouse took my phone from the box because it was in perfect condition. Stay away from Samsung offers as they are dishonest.”

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Posted 5 years ago

“Samsung is a very waste product, I took the mobile 5 days, it stopped working after 5 days I went to deposit it in the service center, we got the mobile after 2 months, even after that the mobile is not working properly I told the company that My new phone is taken for 5 days, you get it replaced, the company says that you have to run it from there, so you are requested not to buy any Samsung product, I do not want that the way I have been disturbed, you people are also upset. Ho”

Helpful Report

Posted 5 years ago

“Malfunctioning refrigerator , malfunctioning oven . Lousy quality . Spend a few extra dollars for a quality brand . Avoid Samsung products altogether”

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Posted 5 years ago

“My barely 3 year old dryer failed to operate and it will cost more than I paid for it to repair. Called Samsung, they would do nothing to remedy the situation. I used the dryer an average of 3 times per week. Nothing like contributing to the landfill and other environmental issues, way to go Samsung. My repairman said most of his calls are on Samsung. Steer Clear.”

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Posted 5 years ago

“I am using a Samsung S7 edge since last 6 years and it is giving amazing performance. Until now it is not taken to a service centre even once for any reason. Even I have used this phone in the swimming pool snd seas for underwater shooting, I am being exposed continuesly to extreme weather conditions of Qatar as part of my job since I bought. Thanks to Samsung for giving such a wonderful phone. I never thought for an upgrade from this even in this 2021.”

Helpful Report

Posted 5 years ago

“I bought a new cell phone S20 FE , end of February and came totally full of problems, take to repair it where samsumg sent me, then it worked for 20 days and the same problems came back. Over heating, rebooting Apps,and signal problems!impossible to use, call samsumg and almost a month ago, they only tell me that they are going to evaluate, and that they are going to communicate, and I without cell phone and without being able to work properly, an absolute indifference, they do not care about the client. buy it in an official place samsumg, it is an embarrassment as they treat you, call so many times and never ever pass me with a supervisor, they always repeat the same meaningless phrases, I want the money or that they act responsibly and give me a cell phone that works!!”

Helpful Report

Posted 5 years ago

“My Samsung dryer had a very loud noise and i had the online help chatting with a technical assistant . The information helped me to identify possible problems associated to the noise . I will need a at home visit to solve the problem anyway but I am very thankful to the assistant who was highly respectful and caring . Good experience at this time”

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Posted 5 years ago

“Samsung mobile phones no longer have met my needs. I need an excellent camera, external storage, and great battery. They are asking a high price for less quality. I believe they are not addressing the needs of customer. The galaxy fold z 3 is nice but does not meet my needs in mobile. If the next note does not meet my needs, Samsung will no longer be my preferred brand.”

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Posted 5 years ago

“I purchased Samsung hob with built in extractor and i cannot use they said need to order new part it can take two weeks its ok i waited two weeks and now they saying that part not arrived i need to probably wait another two weeks i paid for this appliance around £2000 and i cannot make food i have two girls i did email customer service they sad someone gonna get in touch with me but just waisting my time never again Samsung customer service bad”

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Posted 5 years ago

“Locked out of phone as pattern no longer works. Samsung tech support have no idea how to fix. In different country with work so will not buy Samsung again. Should have got an iphone.”

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Posted 5 years ago

“I order a phone with other items, the phone has not been delivered 2 weeks after it was ordered, even when it was showing to be delivered by August 6th, it was not possible to cancel the order from the web page, not even canceling and returning items associated with the purchase, and right when tried to cancel via chat with a representative they denied canceling, instead said it was just shipped, instead of canceling forcing me to receive it and go through another ordeal trying to return. I have not even received confirmation of shipment and the customer service did not want to cancel my order.”

Samsung 1 star review on 11th August 2021

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Posted 5 years ago

“I had the Galaxy Samsung S10+, two days ago the phone breaks from falling from a height of about 6 inches. Complete garbage phone. Not durable at all. Then I spent about 6-7 hours yesterday trying to talk to Samsung reps, to be hung up on twice. All I wanted was answer on how to get my notes with important info on old phone to new phone. Nobody was of any help except for telling me to pay money to get it fixed. On top of that I found out the punk who set up my service in January of 2020 signed me up for lease program which I found out is a scam. I would’ve fully paid off phone months ago, but lease program traps you. Ended up paying extra months on a fully paid off phone. I will never use a Sprint or Samsung product in my life.”

Helpful Report

Posted 5 years ago

“I bought a new refrigerator from Samsung. I bought it during Covid. I didn't dream how this would affect quality. I bought a 4 door high-end unit. 2 of the 4 panels are defective on the outside. I would not recommend this product at all. I have talked to a service rep at samsung, and he basically said tough luck. I could cry every time I look at the refrigerator.”

Samsung 1 star review on 10th August 2021

Helpful Report

Posted 5 years ago

“I have owned every Samsung S series since the beginning My last 2 phones were the note and I always purchase the premium every sense is 6 plus August 23rd at purchased the note 20 ultra after its release Since then I have had 4 complete failure malfunctions not including the fact that every single note 20 ultra had a seaport failure I have bought 7 different Chargers Have run my insurance up for the year and have paid out a pocket for 2 note 20 ultras after my Insurance Is my last note 20 ultra went down June 17th I I've been playing the local repair cinnamon the Samsung waiting game since they said they didn't have the parts to repair it and they didn't have the phone to resend me a new one so they're going to reimburse me that was 8 weeks ago They may be go through a bunch of hassle and pull up records of purchases of the phones And submit it I've done this 3 times and they seem to keep losing my information and it keeps starting all over So here I am out $1390.99 again for the 5th time Once again Samsung does not want to do anything for me and drag me through the Mud after All of these years of loyalty I will say that this will be the last Samsung I will purchase for me or my family or any of my employees And I just found out that Best Buy will not even warranty a Samsung phone or tablet anymore So that should tell you something So unfortunately a platform that I've known and loved all these years I have to find another one that suits my purpose Because Samsung no longer cares about their customers or their product”

Helpful Report

Posted 5 years ago

“samsung maintenance team is the worst team ever thier call center don't have any information or updates ,they just keep promising to call you back but nothing happens there is no follow-up at all it will be last time to buy any thing from samsung very bad services”

Helpful Report

Posted 5 years ago

“I purchased a Samsung refrigerator 3 years ago and the freezer does not work anymore. I was told by appliance repair company it is leaking freon and would cost almost the price of a new fridge to repair. Spent an hour and a half on the phone with Samsung and when I asked if there was anything they could do for me, they took all of my information (which took another half an hour), then gave me the number of another repair company. I asked if this would be covered by any warranty and I was told "no warranty after 1 year". So basically almost 2 hours for them to give me a repair service I could have looked up in 2 seconds. Complete junk, terrible customer service, they do not stand behind their product and will NEVER buy anything Samsung again. Would give no stars if possible.”

Helpful Report

Posted 5 years ago

Samsung is rated 1.3 based on 4,627 reviews