Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 20th September 2025

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST customer service EVER! I was literally transferred 12x just to make arrangements to have the dishwasher which I purchased from them installed. I was transferred to every dept but the correct one. the people on the line were friendly but each one more incompetent then the other. You absolutely need 2 hours to spare to speak with this useless company”

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Posted 5 years ago

“Worst CService I have ever dealt with. They stole £700 from me (I think there's a thief in their returns warehouse). I have been dealing with this issue for 4months. The email agents are plain stupid and also not given the policies to be able to actually help. I've spoken with the courier about raising an investigation and the police. Samsung still don't give a toss. I've just called them, waited 15min in a queue, spoken to someone who doesn't speak english (not the agent's fault!) who just didn't have enough launguage to help me. Then I tried again, again 15min wait, agent then put me on hold for 10 min, then HUNG UP ON ME! Tried again, phone line cut me off after 15min before I even got to an agent. I am LIVID. GIVE ME MY £700 BACK YOU THIEVES!!!!!”

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Posted 5 years ago

“i ordered samsung fridge and the due date for delevery was on 20 aug 2021. But till today delevedy has not haopened. The samsung helpline is also unable to tell when the delevery will be made. I could have purchased through dealers who are making delevery on the next day itself”

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Posted 5 years ago

“No shops, no helpful customer service. Silly deals. Website and his app it is terrible slow. Avoid”

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Posted 5 years ago

“samsung galaxy note 8 review crop then screen shot gets abit blurry apart from that a supreme build keep up the good work [J7]”

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Posted 5 years ago

“Worst service I ever received, hours on the phone with no solution. Every person pushes me to someone else.”

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Posted 5 years ago

“Worst service I ever received, hours on the phone with no solution. Every person pushes me to someone else.”

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Posted 5 years ago

“There customer service is the worst and they don't give a danm about there customer that is all they needs to be said about that worthless company and there employes”

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Posted 5 years ago

“These appliances were advertised as black stainless steel and they are nothing more than BLACK SHRINK WRAPPED. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and chose a different brand. Unless Samsung chooses to find a "paint", replace the door or find other way to make this fridge look as advertised, I will no longer purchase Samsung products. And when I am at Lowes or HD, I make it a point to let their customers viewing refrigerators, know not to purchase a shrink wrap Samsung. Dozens have thanked me! Without an attempt at a resolve from Samsung, I will continue to spread the word.”

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Posted 5 years ago

“We bought all Samsung appliances including washer and dryer. Worst appliances ever. Within first month washer needed repair, door switch went out. Dishwasher always has OC or some kind of error code on it. No matter how you put your dishes in. Microwave went out in first 3 months with SE error code. Unplugged it for an hour still has error code so unplugged and left it for a month. Plugged it back in after a month it started working. Who knows. Stay away from these pieces of junk.”

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Posted 5 years ago

“live chat went dead, waited 15 minutes for a response, don't have time to be wasting”

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Posted 5 years ago

“I purchase a new galaxy S21+5G from Samsung and was told if I return my old Samsung Note 8 phone I would be given a $300 credit towards the new phone. I received my new phone and set it up and reset my old phone as instructed by Samsung and returned it in the same box that they sent me my new phone to Samsung with their shipping label thru Fedex. A week later I get an e-mail stating that the box they received was empty. I called them and told them it was not possible and told them exactly what the phone was wrapped in in the box. They said it was the wrapping I told them but NO phone. After looking into the matter further with the Fedex person at the store where I shipped it from she explained that the box showed a weight of .80 lbs and said if the box was empty as they claim the weight on the box would be much less than .80lbs. Now I am disputing the chargeback of $300. with my credit card company and Samsung has told my credit card company that I cancelled my order that's why the chargeback. Samsung is lying on 2 counts, one the box was empty and two I cancelled my order. Someone in their warehouse took my phone from the box because it was in perfect condition. Stay away from Samsung offers as they are dishonest.”

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Posted 5 years ago

“Samsung is a very waste product, I took the mobile 5 days, it stopped working after 5 days I went to deposit it in the service center, we got the mobile after 2 months, even after that the mobile is not working properly I told the company that My new phone is taken for 5 days, you get it replaced, the company says that you have to run it from there, so you are requested not to buy any Samsung product, I do not want that the way I have been disturbed, you people are also upset. Ho”

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Posted 5 years ago

“Malfunctioning refrigerator , malfunctioning oven . Lousy quality . Spend a few extra dollars for a quality brand . Avoid Samsung products altogether”

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Posted 5 years ago

“My barely 3 year old dryer failed to operate and it will cost more than I paid for it to repair. Called Samsung, they would do nothing to remedy the situation. I used the dryer an average of 3 times per week. Nothing like contributing to the landfill and other environmental issues, way to go Samsung. My repairman said most of his calls are on Samsung. Steer Clear.”

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Posted 5 years ago

“I am using a Samsung S7 edge since last 6 years and it is giving amazing performance. Until now it is not taken to a service centre even once for any reason. Even I have used this phone in the swimming pool snd seas for underwater shooting, I am being exposed continuesly to extreme weather conditions of Qatar as part of my job since I bought. Thanks to Samsung for giving such a wonderful phone. I never thought for an upgrade from this even in this 2021.”

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Posted 5 years ago

“I bought a new cell phone S20 FE , end of February and came totally full of problems, take to repair it where samsumg sent me, then it worked for 20 days and the same problems came back. Over heating, rebooting Apps,and signal problems!impossible to use, call samsumg and almost a month ago, they only tell me that they are going to evaluate, and that they are going to communicate, and I without cell phone and without being able to work properly, an absolute indifference, they do not care about the client. buy it in an official place samsumg, it is an embarrassment as they treat you, call so many times and never ever pass me with a supervisor, they always repeat the same meaningless phrases, I want the money or that they act responsibly and give me a cell phone that works!!”

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Posted 5 years ago

“My Samsung dryer had a very loud noise and i had the online help chatting with a technical assistant . The information helped me to identify possible problems associated to the noise . I will need a at home visit to solve the problem anyway but I am very thankful to the assistant who was highly respectful and caring . Good experience at this time”

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Posted 5 years ago

“Samsung mobile phones no longer have met my needs. I need an excellent camera, external storage, and great battery. They are asking a high price for less quality. I believe they are not addressing the needs of customer. The galaxy fold z 3 is nice but does not meet my needs in mobile. If the next note does not meet my needs, Samsung will no longer be my preferred brand.”

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Posted 5 years ago

“I purchased Samsung hob with built in extractor and i cannot use they said need to order new part it can take two weeks its ok i waited two weeks and now they saying that part not arrived i need to probably wait another two weeks i paid for this appliance around £2000 and i cannot make food i have two girls i did email customer service they sad someone gonna get in touch with me but just waisting my time never again Samsung customer service bad”

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Posted 5 years ago

Samsung is rated 1.3 based on 4,614 reviews