Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,578 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a samsung refrig 5 years ago. Quit working. Ice maker has never worked and refrigerator quit cooling. Was on the line for 45 minutes with your representative and he said it needed to be looked at but no service representatives in our area. Got the local repair man to come and look at it and he said samsung has known issues with their ice makers and refrigerators. We currently have samsung washer and dryer which we had problems with also and had a repair man out to fix. We also have samsung phones and are not happy with them either. Just want to say Not buying samsung again.”

Helpful Report

Posted 4 years ago

“I year and 2 months after purchase of our Samsung refrigerator the ice maker broke there was no one available to service it. They offered us $800 less than what it would cost to replace it. When we declined the offer their response was we were free to find someone to service it on our own. I guess we can buy a lot of bags of ice for $800 will NEVER purchase Samsung again”

Helpful Report

Posted 4 years ago

“customer service rep did not understand request for charging block. I had to repeat myself multiple times in different ways”

Helpful Report

Posted 4 years ago

“They only lie and give false promises. I was promised a phone to be delivered in 5 weeks. Nothing came. It's week 7 now and for 2 weeks, no one is giving me an answer as to where my phone is. For 2 weeks, I've been hearing the same phrase "we escalated your issue to our team and they will get back to you in 24-48 hours." It's been 2 weeks and no one is getting back to me. I wanted to cancel the order, then the representative offered me a $200 refund to keep the order and wait for it to be delivered. I accepted that until 5 minutes later I get an email that they cannot honor the $200 refund. How many lies do these people want to give their clients??? Now I can't even cancel my order!! This is complete scam and unprofessional behavior. Shame on you Samsung!!”

Helpful Report

Posted 4 years ago

“Samsung Microwave failed during the manufacture warranty. I contacted Samsung for service and an appointment was scheduled. Service window was between 1 and 5. At 4:30 I called to verify the tech was still coming out. He was running late. At 6 I called again to find out what happen. They had no clue. Today I spent 54 minutes on the phone trying to get someone out. I have yet to get any resolution. Microwave still not working.”

Helpful Report

Posted 4 years ago

“I have a Samsung French door fridge and twice I have had to change the Evaporator Cover Assembly over a 2.5 year period. Ice and moisture build up occurs because the cover is poorly designed. This has cost me $620 each time (Parts & Labour). I contacted Samsung Customer support and they will only have contact with you by chat or email with is poor service. They do not believe they have an issue but there are many videos about this issue on You Tube. Also, the service techs that each did the repairs say they see this problem all the time with this fridge. I do not recommend you buy a fridge from Samsung. They do not know the meaning of good customer service.”

Helpful Report

Posted 4 years ago

“Online support is horrible. I have a Samsung tv with HBO max subscription through that it. HBO max quite working last year in July so I went in and updated my card. Thought nothing of it because HBO max was working again. HBO max stopping working again said I needed to update my subscription sooo long into the app which it says I am being charged and have been for a year for two subscriptions Che led my bank account and sure enough every single month charged twice for two subscriptions for same exact thing. After hours so I got online support I was transferred 4x told to just go delete my subscription if I didn’t want it. Told it would not charge me for the same tv subscription two times with one card or I must of signed up my self twice so I just needed to go cancel the subscription and also told by the third and fourth person I would need to contact someone else as it’s not there department EVEN though I was transferred to them by someone on there own team. Rude, very unhelpful and I had to answer the same questions over and over and they still ignored what I said and just kept saying just cancel the subscription. And I might add I asked to speak with a supervisor so the fourth person who told me they could do nothing and might I add he is the one who stated that would not happen with being charged twice for the same subscription. He also told me I was wrong that they could not charged a expired card which I never said they did supports them not actually reading what customers are saying”

Helpful Report

Posted 4 years ago

“They charge you 1300 for a phone and dont give you earphones anymore.tryingbto get you to buy more from them.Im going to go back to apple.I cant stand cheap moves lime that”

Helpful Report

Posted 4 years ago

“Purchased samsung curd Mastero refrigerator before 8 months and now it's not working when I called customer service people some engineer he came and told "some inner parts of the fridge is burned , you should put stabilizers " this was his statement so my question to him was why it was not been informed me during installation and on refrigerator it's clearly mentioned "stabilizers free operation " He answered me No if you put its safety that's all . I agreed and engineer guy told me he will get ordered that inner parts he will come once he get the same but it's been 1 month no one has come when I call customer care they say that their head office is closed due to covid so they are arringing and I was wondering being such big company they act very irresponsible and ther products are not at all good , now I have problem in my samsung phone as well . Such a pathetic experience I had with samsung products I request people to be very careful when selecting the brand.”

Helpful Report

Posted 4 years ago

“Purchased an expensive TV 25 months ago and it has died. The TV was purchased because I thought Samsung was a great brand (naive) and it had a manufacturer's warranty of 5 years. When I contacted Samsung they are denying any manufacturers warranty and generally unhelpful. Really disappointing that an item such as a large TV has a life of 25 months and the manufacturer simply does not care. I definitely will NOT purchase anything Samsung again and consciously avoid anything using Samsung panels.”

Helpful Report

Posted 4 years ago

“Your phones suck you have too small of a hard drives and then have google jam too much bloat ware on your phones, nokia had a windows phone years back that along with apple were the best phones I ever had, dump Google already and get alternative operating systems, be revolutionary for once and try linux”

Helpful Report

Posted 4 years ago

“I bought 5 appliances 7 years ago during that time 4 have failed. DO NOT BUY any Samsung appliance!!!!! Fridge - control panel failed; dryer - control panel failed; washer (top loading) the plastic disintegrated where the lid open/closes; stove the membrane behind the touch panel failed and it's a discontinued part.”

Helpful Report

Posted 4 years ago

“Bought a tv two years ago and half the screen is black for no reason at all. I take good care of my Samsung products and the product won’t even last past two years!? I tried getting my tv fixed with Samsung but they were no help and were rude as well as a waste of time. I won’t be buying another Samsung product and I won’t refer a friend to get anymore either because of my poor experience”

Helpful Report

Posted 4 years ago

“The customer service is the worst I’ve ever experienced. I purchased a TV May 19th, 2021. The delivery has rescheduled at least 5 times. I called to cancel the order, and they refuse to cancel the order even though the TV is out of stock. So now they have $900 of my money for a TV they do not have to send me. And I have to wait until it ships in the future, refuse the delivery, and then they will refund I 15 days. I’ve called numerous times and cannot understand 90% of what that are saying.”

Helpful Report

Posted 4 years ago

“My dtr and sil bought a package of 4 Samsung appliances from Home Depot 3 years ago. Within 2 years, appliances were peeling. Just out of warranty, microwave had to be replaced(at their expense), ice maker in frig is constantly an issue, sil had to replace igniter in stove and a couple of knobs, and now the heat element is out on dishwasher with a $400+ price tag to repair(might as well buy a new one). These appliances are junk and not worth the money spent. Should expect appliances to last more than 2-3 years. So sad for products with the Samsung name.”

Helpful Report

Posted 4 years ago

“Horrible customer service, never experienced such a thing. Ordered a Refrigorator 3 weeks ago and they changed the shipping date twice finally when we were supposed to receive the item it was damaged! It’s one week now that they needed to replace the item and we have t heard from them!! Never shop Samsung.com”

Helpful Report

Posted 4 years ago

“Product quality for the price is ridiculous. Bought a refrigerator that has water filter issues ranging from inside water pitcher leaks after using it 8 months. They replaced it but it still continues to leak. Now changing water filter has caused the water to slowly pour out. Can't find answers or assistance with the matter. Now product is out of warranty by 5 months and let the headaches begin. Product not worth $2650 spent.”

Helpful Report

Posted 4 years ago

“I was looking to buy a 50 inch TV, as I am a loyal customer of Samsung I go to their website. I see on their site the Q60T for $530. after doing my due diligence on the price for an hour I decide to purchase the TV, when I try it know says it is unavailable & tries to then sell me the Q60A for $699.99 which costs $170.00 more, I'm am shocked & in Awe that a Company such as Samsung would blatantly use bait & switch, I have been a loyal Samsung TV buyer for the last 4 years but as of know i am no longer.”

Helpful Report

Posted 4 years ago

“Washing machine got louder and louder and was obviously on way to failure. Called for warranty service 11 months after purchase. Samsung service technician indicated that motor was shot and would be replaced under warranty. Scheduled multiple service calls for repair over next month and they kept cancelling because Samsung would not release parts to them. They finally scheduled the replacement for 2 days after my 1 year date of purchase with part in hand and then claimed it could not be fixed and that Samsung would replace entire machine including pick up, drop off and installation. They went through the process of telling me that it would be replaced through Lowe's as point of sale location. After several calls over the next 3 weeks they assured me that it was being replaced and then came back and said that it was now out of warranty so they would not refund or replace unit. Their mode of operation seems to be to drag it out beyond purchase date even though I asked multiple times during this drawn out process if this was their plan. So now I seem to be stuck with a broken 1 yr old machine with the choices of purchasing the same piece of junk that sits in a matched set, buy parts and fix myself or buy a different manufactures model that might fit with dryer and not match. No one should ever buy from Samsung if they value their hard earned money.”

Helpful Report

Posted 4 years ago

“I come here in utter disgust but also a little comfort to see that i am not alone. Samsung appliances are trash and that company will burn for what they are doing, because its outright stealing. brand new fridge didnt work. got it working and it breaks down every 2 months. i invested hard earned money into this fridge and it is junk. did i mention i exported it to another country so sending it back made no financial sense. i wish i came here before i bought it.”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,578 reviews