Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,577 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have the worst customer service in the world, at least in UK. Ordered my Galaxy S21 Ultra on 13th of June 2021, it’s a £1199 phone and still they charged me £3.99 for the delivery on a specific date and time. Guess what, they failed to deliver the phone on time and after calling them so many times, non of their customer service agents could give me any updates when I will get the phone, and their phone line is really really poor, you can’t hear them properly most of the time and suddenly they cut off the phone, it was really frustrating as I had to call over and over again and had to explain the same thing. Anyway, after lots of arguments one of the agents said she will send me an email with updates soon, but didn’t receive anything. However, suddenly in the middle of the night got an email from DPD that they will deliver my order in the morning, by this time it was already 24h delayed, remember they charged me for delivery on my specific date n time. Now let’s talk about the experiences after getting the phone. Obviously it’s a £1200 phone (£1199 to be exact) and you expect the best performance. Again guess what, the battery life is worse than my 3 years old phone. All the so called Pro-YouTubers and reviews saying you will get more than a day of battery life. But in reality I’m not getting anywhere near to that, it’s roughly 4h Screen on Time n I’m not a heavy user by any means. So after getting this poor battery performance I called Samsung again and again the same issue with the phone line, really really bad. Finally got to talk with someone after 3/4 attempts. He said I have to wait 2/3 days more to let the phone learn about my daily using patterns and then the phone will optimise the battery. If not then he said they will replace the phone. When I asked how the replacement process will work, he said “We will send you the replacement phone 1st with return label and you have to send the old phone back on that same box” So after 3 days when I noticed the battery didn’t improve that much despite me being so close fisted with the phone uses. So I called again to the customer service and again same poor line connection. This time the agent said they will replace the phone but I have to send the old phone back 1st and after 7 to 10 days of receiving the old phone they will send me the replacement phone. Is this a joke!!!!!! I'm now really disappointed with this phone and the service I've been given so far. This is one of the worst decision I had taken that buying a phone from Samsung. If you buy it from online you can't take the phone to Samsung stores or shops to replace as non of the stores or shops are their official site (as I was told by customer service agents) So I'm pretty much stuck with this phone and have to send it to them by post and wait. I have decided to return the phone and get my money back. It's way better to buy from Apple, at least you get better customer service and they have their official stores everywhere, and doesn't, matter wherever I buy iPhone I can take it to the store and get my issues sorted, at least that's what I learned from my previous experiences with Apple.”

Helpful Report

Posted 3 years ago

“Got a S20 md the damn screen stopped working. phone isnt even 8 months old. I was so frustrated calling the automated service line telling me to press 1 for phones that I dropped my phone cracking it. Now they wont even help because it is broken. The Samsung S20 is by far the worst quality phone I have owned. I had a good portion of Samsung phones since day one and this is the worst. I will not one another Samsung product as long as I live. They do not stand behind their products”

Helpful Report

Posted 3 years ago

“DO NOT BUY SAMSUNG PRODUCTS!!! We purchased a 65” tv and less than 3 months the tv base broke and the tv crashed to the floor. Because the tv had physical damage from falling it was deemed out of warranty. They will not do anything to help us. They are the worst company that does not back their product or care about their customers. I will never buy anything from Samsung. EVER!!!!!!”

Helpful Report

Posted 3 years ago

“Try to stay away from their phones if possible. I have a phone that's acting up. I took it to T-Mobile and the guy wasn't able to fix it. He says it's under a 1 year warranty, so I call T-Mobile and they transfer me to Samsung. The lady, who's first language isn't English, tries to troubleshoot with me over the phone. For 30 minutes. Finally, I hung up - not her fault. Again, try not to purchase from Samsung.”

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Posted 3 years ago

“I have a samsung washer and had the top replaced for a factory defect and now it has the same issue. They tell me it is my problem now. If you are looking to buy the top loader washer it is going to start to rust and fall on your clothes.”

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Posted 3 years ago

“I am totally disappointed in Samsung's aftercare / warranty. I have a front load washing machine that is only 12 months old is leaking from the door and underneath. I have been asked to send photos 3 times to different numbers within Samsung, I have spoken to rude employees from here also. It is now 3 weeks later and they have decided (without even looking at the machine) that its not a manufacturing problem therefor it is not under warranty :( I will never buy a Samsung product again.”

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Posted 3 years ago

“I got a Samsung refrigerator few years ago ! I had a problem from the day one ! Absolutely piece of junk ! I just took a to the dump !”

Helpful Report

Posted 3 years ago

“I bought s21+ online from Samsung website and after month half the phone start giving me an issue, so I spoke with someone from the customer service from Samsung and they send me to repair shop which was more then hour away from where I live. The repair shop took 3 hours and by the end they told the phone could not be fixed because have motherboard factory issue. The shop told me to just send back and get your money back or new phone. I spoke with Samsung customer service, and they said they will need back but to fix it, and not to give me money back or new one. After I send the phone, I did my online research and the came up with information that phone will not be good after they fix it. overall, I spoke with customer service of Samsung and they were very bad and unprofessional, and they keep put me on waiting and someone else join and ask how can I help you and that happened over and over..... I asked to speak to manger for 100 times but still nothing. I would not even give them half star for the review. No refund !!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“The worst customer service. No one calls you back and my refrigerator has not been cooling my food, which has spoiled . This issue has been pending since June 28th and I cant get it fixed. I will never by a product form samsung..There are many other good products that stand behind there product.”

Helpful Report

Posted 3 years ago

“Is there a 1/2 star? Not even sure they deserve that. I purchased a new phone that didn't work properly from the day I bought it. Was told once I sent the phone in the second time that I would receive a replacement phone. The phone was returned to me repaired and worked worse than when I sent it in. When I sent it back they returned it to me "UNREPAIRED." Been a long time user of Samsung products. After fighting with customer service for over 4 months, I may never touch another Samsung product again! Doubt this review will have much impact on their methods but I'm hoping consumers will seriously reconsider purchasing Samsung products in the future as I strongly feel they have no intention of changing their bad attitude and low level of customer care.”

Helpful Report

Posted 3 years ago

“Worst customer service I’ve ever experienced in my life . On top of that I spent $1100 on a tv for it to break and after I get it repaired once , the same exact issue occurs 13 months later. I will never buy a Samsung product again in my life and I will encourage others to do so.”

Helpful Report

Posted 4 years ago

“Every time I up date my note it works terrible, I have reverse the up date to get my phone to work properly. Customer service for Samsung is straight garbage!”

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Posted 4 years ago

“I am totally disappointed with Samsung customer service. We paid $2600 for a fridge and $850 on top of that for repairs and the fridge still doesn’t work. Will never buy a Samsung product again.”

Helpful Report

Posted 4 years ago

“Over 6 months ago our tenant reported the air conditioner stopped working. As it was still under warranty, we went through the warranty process. Now 6 months on and the 4 repairs the air conditioner is still not working. The recent repair agent recommended replacement as the same part has been replaced 4 times in 6 months. Samsung has declined their recommendation and wants one of their team to attend with the repair agent again. Our poor tenant is 6 months deep without an air conditioner. Your warranty service is a joke! We feel that you are just biding your time until the warranty is up on the air conditioner.”

Helpful Report

Posted 4 years ago

“Samsung your customer service is the WORST I have ever had to deal with not to mention your repair service STINKS also as long as I’m alive I will ensure that anyone looking to purchase a Samsung product will be advised not to purchase your product purchased a fridge and has completely given up in four months took technician a week to come out that’s only because we demanded someone to come out sooner on arrival it took ten minutes to tell us that the computer board and compressor is shot will now be five to ten days tho see if parts are available still waiting GARBAGE SERVICE the country is also in a heat wave”

Helpful Report

Posted 4 years ago

“Had a warranty on Samsung Refrigerator, after several calls and lots of time on the phone we now have to wait until we receive our prorated refund check to get rid of the old refrigerator. So we are supposed to live without a refrigerator for two or three weeks or get a new refrigerator without doing an exchange and figuring out a way to get rid of the old one. In other words they are hoping you will just give up on it through frustration and they won't have to honor the pro rated warranty costs.”

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Posted 4 years ago

“I regret ordering on Samsung website and not Amazon. I can't believe their damaged product replacement procedure. Never imagined samsung to have such pathetic customer support team who.”

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Posted 4 years ago

“They are awesome, nthe service id best. I highly recommend”

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Posted 4 years ago

“The refund process is the most unprofessional and unpleasant experience ever. They use a third party company to pick up the damaged tv and there is no to little communication between the two. If you want a refund from these people, you would have to work on your own. They could care less. With the experience thus far, I would not recommend Samsung to anyone.”

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Posted 4 years ago

“my phone exploded”

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Posted 4 years ago

Samsung is rated 1.2 based on 4,577 reviews