Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best customer service. Quick repair and professional engineers. The appointment was booked in a short time and my issue was sorted perfectly.”

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Posted 4 years ago

“Samsung QLED TV is total garbage. From 9th month suddenly it started showing dark strip in the center of the TV. There is no scratch or touch on the TV but Samsung says it is not covered in warranty. What do you do with 75 inch, $1500 garbage now. Do not trust this product going forward.”

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Posted 4 years ago

“Terrible experience with samsung. I decided to moved from iphone to galaxy flip 3. I made a pre-order back in Aug, not only their shipping is delayed but today I got cancellation email my whole order (which includes flip3 and galaxy watch)!!! Rep. said they are not sure if they can retrive my order, i need to wait 24-48hr more for them to confirm!”

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Posted 4 years ago

“GARBAGE COMPANY WITH GARBAGE CUSTOMER SERVICE. Sent a damaged machine and refuse to take ownership. Then turn around and void my warranty. Sad from such a large and prestigious name. ALLOW THIS TO BE YOUR WARNING. DO NOT BUY ANYTHING FROM THIS FAKE LYING COMPANY. PROMISE the world before you purchase only to be conned into fake promotions and promises.”

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Posted 4 years ago

“My picture and sound always go out. I've called customer support 6 times. The reps don't know English. This is constant. Save your money. Get an LG.”

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Posted 4 years ago

“I had every single samsung since S4 and was very happy with samsung untill now samsung flip 3. They offered me £200 for the trade in but after using the flip 3 and i did not like the phone so i decided to return it. However upon calling samsung regards for my traded in device they only offered me £10 for it as they can not return my phone back as its already been recycled. but the worse thing is their customer service. They do not listen to you and they talk over you and do not try to solve the issue. I am actually moving to xiaomi or any other premium android phones.”

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Posted 4 years ago

“Worst experience for me at least. Remodeled kitchen back in April 2021 and ordered a new fridge from Samsung.com. I am writing this review on September 2021 and still getting jerked around on the delivery time. My online check-in will state this will be delivered by July 6th. Then July 6th comes and go, then they tell me August. Then September and now it will October. I keep being told its on backorder. But how they dont know month from month and just keep stringing you along. Lost all faith in Samsung Appliances. I would avoid at all costs if I were you. Very poor customer service and will leave you hanging with no remorse.”

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Posted 4 years ago

“Worst experience, switched from iPhone to note 20 ultra & that was the biggest mistake. Worst customer service. To cut short never buy a Samsung phone. They don't know what is customer service & how to keep your clients happy. Badddd”

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Posted 4 years ago

“I was promised a washer and dryer to be delivered about 4 times now and still has not arrived. I requested a refund and then a new date was promised. Still...no washer and dryer nor a refund. You cannot talk to a manager. All you have the option to do is submit a claim and wait for them to process. They still have my money and I have no clue what to do!”

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Posted 4 years ago

“Don't buy samsung products, worst customer service on the planet. I ordered a Jet bot AI+ and received a Jet bot +, I called the number on samsung.com, they kept telling me that they couldn't take care of it and samsung would email me back with a return slip, never happened so after a few days i got back on samsung.com and used there online assistant to try and take care of it, well that didn't help, they told me i'd have to wait for them to contact me and after nobody from samsung contacted me, I tried 3 more times over the next 3 weeks everytime getting there ticket number,( Ticket #5894634 Ticket #5931903(shawn) and 5980221. Now the last straw, I called today and asked for supervisor and after 44 minutes of her putting me on hold, she some how disconnected the call. So this where I sit. They billed me for the Jet bot AI+, its on my credit. my house is filled with samsung products, IT WILL BE THE LAST.”

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Posted 4 years ago

“All there promotion that comes with phone purchase are fake! 4 months Youtube premium and Spotify 3 months free all fake. I tried and did not work. No redeem code. I also Called youtube and they said nothing they can do w/o a redeem code. Contact Samsung support and they said I need to be a new customer of Youtube. So I signed in with new email, and still no 4 months free. All BS and take you around in circles. Wasted so much time!!!”

Samsung 1 star review on 20th September 2021

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Posted 4 years ago

“I honestly don't want to even get into It let's just say spending $2000 means nothing to them. Might be my first and last aamsung device off the service alone which is a shame I like the product but in 2021 android has fantastic competition. Someone will come out with A product I like more. Sucks for samsung engineers and software developer. But I can't buy a product your team struggles to back or compensate if issues arise”

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Posted 4 years ago

“Like your devices. They make my life much more easier”

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Posted 4 years ago

“Ordered a galaxy 4 watch on August 15 today, September 18 still no watch. And I have not had luck contacting them. I am about to cancel the order and return partial shipment related to the watch. Never again and this includes cell phones. I'm done with Samsung.”

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Posted 4 years ago

“Horrible customer service!! Be prepared to call over and over for help. They are quite possibly the worst company I have ever dealt with..Buyer beware.”

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Posted 4 years ago

“I purchased Samsung Galaxy s20fe Samsung day I had issue in device heating and get shutdown automatically after that multiple time I visited Samsung service center they always denying and not repair I loosed job because of Samsung worst and very pathetic service and product I never purchased Samsung product they are big fraud and cheaters”

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Posted 4 years ago

“Your phones look very presentable but the quality leaves a lot to be desired. none of your phones have worked for more than a year. i wish they would have worked longer without problems”

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Posted 4 years ago

“I bought the Galaxy s21 Phantom Gray and am writing a review after a week of use, while this phone is in demand. Before that I used the Galaxy s8 for three years. The smartphone wants to slip out of my hands, I noticed this on the second day after purchase. They say that the plastic on the back cover is almost impossible to feel. It didn't feel that way to me. As soon as the phone is in your hands you immediately realize that it is a real plastic. However, this detail is not critical for me personally. There is nothing to tell about the display and how cool it is. It is fully complies with the declared characteristics. Overall the phone is great, but going from s8 to s21, I expected a bit more in such a long gap between generations. Translated with www.DeepL.com/Translator (free version)”

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Posted 4 years ago

“Worst customer service experience. My phone's (S20 plus)display had an yellow greenish discoloration after the automatic system update. I used this phone for 1.5 years and the warranty period was over then this issue happened,I went to service center and also reported to customer service for several times about the issue but they suggested me to replace display under my own expense of Rs.16000 due to no warranty. I paid almost Rs.75000 for the phone and now I have to pay Rs.16000 for the fault happened by the Samsung system update.”

Samsung 1 star review on 17th September 2021

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Posted 4 years ago

“Customers Service call center are horrible and unprofessional. Regarding of payment refund, it take more den 1 year. The worst part is that I need to call them to ask back my refund instead of they calling me to ask about it. Fridge used less den 2 years and spoiled. Used my pocket money to repair and the repairer told me that my fridge cannot be help anymore. Fridge,washer and aircon no more getting from Samsung. Super disappointed on Samsung. Horrible Customers service!”

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Posted 4 years ago

Samsung is rated 1.3 based on 4,614 reviews