Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Design defect. Need 2 flat edge screwdrivers and 2 people to take out shelf and glass above vegetable /fruit bins for cleaning. Ridiculous!!! In fact the user manual does not even inform the user how to do this. A consumer figured out how to do it and posted a YouTube video. In the age of accessibility for all, why would Samsung dream up this really dumb idea. A refrigerator should be easy to clean and this is definitely not. Super disappointed.”

Helpful Report

Posted 3 years ago

“If I could give zero Stars I would. My TV suddenly stopped working after 6 months. It is now going on almost 1 months of trying to get this issue resolved talking to umpteen people and still have not gotten either ereplacement, repair, exchange, or refund. I have sent them everything they need and jump through all their freaking hoops and I'm still without a TV and no refund. I will never buy another Samsung”

Helpful Report

Posted 3 years ago

“Worst customer service I’ve had in 37 yrs. This company has no structure and departments don’t communicate at all. Their representatives phones don’t work and they constantly interrupt you when you’re talking. I purchased an oven less than a year ago and I’m trying to replace the door. They had a tech come out to look at it after saying it was covered under warranty. Apparently that was a lie because they then said we would have to pay. The door finally came after a couple weeks and guess what it was the wrong one. Even though the oven is still being produced they can’t send a door. So they’re supposed to refund us. 3 weeks have gone by and probably 10hrs of phone calls and still going in circles with these idiots because they don’t communicate. I really just want my oven replaced at this point but guess I’ll be calling my attorney. I will also report them to the BBB. I’ve never dealt with a business with so many incompetent people that have no idea how to do their job. It’s sickening and I will NEVER BUY ANOTHER SAMSUNG PRODUCT.”

Helpful Report

Posted 3 years ago

“They are the worst company! I purchased a brand new note 20 in March at best buy, after a couple of weeks, I began having multiple problems with the phone, I was told it was a carrier issue, I went to the carrier had everything reset, had them put me in a new network, new tower and paid for a new sim card, I continued having issues with calls, antenna, speakers and microphone, I called Samsung and was told it could be the parts or motherboard and told to go to their service repair center or mail it in, I told them I could not mail it in due to the problem of not being able to be 2+ weeks without a phone so they told me that my best option would be to go in person to their service center which is 90 minutes away and that if they were unable to fix it then they would replace it, I went twice to the service center to waste time and gas, they said they were unable to fix it and to call samsung for a replacement, I called them and they told me they can't help me unless I mail it and wait two weeks for diagnosis and if they can't fix it then they will replace it, they made me waste time and money to have me go around and then tell me basically the same thing again in which they should have told me in th. First place that no matter what I did I still had to send the phone in to them and be without a phone for two weeks, they are unable to replace the phone with out me sending my current phone first. I spend a lot of time and money wasted for no reason, if I wanted a piece of garbage I would of bought a used phone from ebay, I spend over $700 to buy a quality phone and got garbage! And their customer service skills are garbage!”

Helpful Report

Posted 3 years ago

“Samsung products are good, but the website sucks. Some items are shown to be sold out and some are but are not shown. You can spend a lot of time trying to purchase items that they send you emails about, customize your purchase, only to find they are out when trying to do the transaction. This has happened to me on multiple attempts to buy from them. Don't ever expect to get the items they are advertising, and if you want a Samsung product buy it elsewhere, or do what I did, find an alternative with equally good reviews and buy from another company. The website has cost Samsung multiple purchases from this buyer.”

Helpful Report

Posted 3 years ago

“Worst company with low quality products and service executives. The service executives are keen on taking your money away with out rectifying the actual issue. We bought a refrigerator and always its out of order, for repairing purposes we contacted the service executives, when they examine the fridge for the first time, they told that the issue is with heater and you should change that, we did that, even after that its not working properly(no cooling) and again they come and examined and told a different issue, like that everytime they come up with new issues and they don't have courtesy to do a follow up with the customer. Moreover the service executives behavior is rude, they are not willing to hear what the customer is saying, they didn't respond to calls, even after raising the issue with service head of India, the executives contacted and while my father is talking they hung up the call. WORST EXPERIENCE ever. Never ever go for Samsung products, its doesn't even deserve 1 star.”

Helpful Report

Posted 3 years ago

“Samsung is the worst I’ve ever bought!!!! Ice maker went out the week after warranty! And has gone out again. And now—every time I try to get water out of the dispenser-it makes a VERY loud grinding noise and also all during the day when it’s filling for the ice maker . DO NOT BUY SAMSUNG!!! Even their repairman will tell you the Icelanders are the very worst!”

Helpful Report

Posted 3 years ago

“I bought a phone from Samsung directly instead of my carrier. I financed it, which meant financing was through TD bank. I sent my old phone back to Samsung, and they said it wasn't in the condition we agreed on, so they told me they weren't going to pay me as much as we agreed on. The amount they offered was ludicrious, so I asked for it back so I could sell it outright. They declined and changed my monthly payment due to not as much credit on the account. By the time we got all that done, I had already set up my monthly payments. Now my monthly payments weren't enough, so they started charging me late fees more than my payments even though I was sending them a payment each month. I tried disputing the charges and they only would take off 1 late fee. It has been a nightmare working with them and TD bank and I'll never do it again. I finally just paid the phone off so I could be done with them.”

Helpful Report

Posted 3 years ago

“Very bad experience”

Helpful Report

Posted 3 years ago

“Purchased Range, refrigerator, washer/dryer combo, dishwasher & TV for new home 7 years ago: fridge went thru 4 ice makers (2 upper/2 lower) before complete Board failure 2 weeks after warranty expired. $700 + labor - yeah right. Dishwasher heater failed twice under warranty, pump 45 days after warranty expired & cheaper to replace whole thing. Washer has been serviced 4 times for notorious “dc” code & once for board failure; still has problem. Dryer wads EVERYTHING into a ball & takes forever. TV went 6 months past warranty & audio board failed; cheaper to buy new TV. Range is only thing that has not failed in some fashion. NEVER AGAIN have ANYTHING Samsung as my personal property; WORST PURCHASE DECISION I’ve ever made in 68 years.”

Helpful Report

Posted 3 years ago

“Bought a new range on Thursday, installed it and oven doesn't work, only the top burners. called Samsung through their chat and requested a warranty call. samsung has given me info on 2 service providers that never called me, I had to contact them! One said both numbers they had for me we're wrong! It is now the following Tuesday and I still have half a stove. I reached out to both service companies that Samsung sent my info to. One says they've ordered parts already and will set up an appointment in 3 to 5 days when they come in. I had to call for this info as they weren't going to tell me! ALSO, HOW CAN YOU ORDER PARTS WHEN YOU HAVEN'T EVEN SEEN THE STOVE YET? WILL I HAVE TO WAIT ANOTHER WEEK IF THEY ARE WRONG? I also called the second company that couldn't find any info on my claim even though they sent me an email at 8:30 Tuesday evening for an appointment between 12 and 4 for July 20, TUESDAY WAS JULY 20! I GOT THE APPOINTMENT EMAIL 4 HOURS AFTER MY APPOINTMENT WINDOW WAS OVER. AGAIN NO CALL! One more chance or we return the stove. It is a 2 hour drive to return it and we will be swearing off Samsung forever. REAL SHAME AS MOST OF MY ELECTRONICS ARE SAMSUNG. Good products aren't any good if you don't support consumers when there is an issue!”

Helpful Report

Posted 3 years ago

“Froud service center. Not doing any thing he free service. Company also supporting. Never buy Samsung products.”

Helpful Report

Posted 3 years ago

“We have had great difficulty downloading certain apps. A message comes up about "no internet connection," which there is! Other apps work and all mobile devices have internet connection in the same room. Have checked with internet provider- no problem. Have been trying to connect with Samsung and keep getting told to call back later! I went to the trouble of writing in all my details to get connect to a chat line and got a bloody robot!! So frustrating! Hopeless service! I'm with the other reviewers- wouldn't haven't given one star if zero was available!”

Helpful Report

Posted 3 years ago

“Very pathetic service by samsung after raising complaints mails no one gives anu reply or action A technician is moving us here and their only for new washing machine installation Many times taking followup but they only said will visit 100% today 3 days passed but no one come One who alocate as a technician that person disconnected our call while we are dialing him please come to our door and please do installation he not picking up our call and disconnected call continously Very pathetic service Never buy samsung washing machine”

Helpful Report

Posted 3 years ago

“Sent a galaxy z flip in because one of the screens quit working. They brag speedy service but it's far from that since its been 3 weeks and I have know idea where my phone is. Last week is was updated that is was fixed waiting to ship. This week it says fix ticket cancelled and customer service has no idea what's going on or where my phone is. Waiting on day 2 for a call back. Paid 1400 for the phone 2 months ago what a rip off.”

Helpful Report

Posted 3 years ago

“Bought a samsung watch in march of 2021 the watch quit working in may 2021 so sent it back for warranty repair they then tell us there was water damage when we have proof there wasnt then tell me they sent it somewhere else and they saw there was no water damage but that we would have to pay over $300 for repairs. Absolutely ridiculous they want to try to charge more for repairs than we paid for the watch. so now we have a product that doesnt work and had it less than 2 months. I would not recommend buying any samsung products again.”

Helpful Report

Posted 3 years ago

“I would not recommend any Samsung, Washer, Dryer, Refrigerator or Stove! They look great to the eye but the issues you will have are astronomical! Oven heats to hot, you can not use the lower drawer as you pans are too hot to handle when you try and pull them out after preheating your oven. The burners don’t know the difference between high and low, there is no low! Refrigerator ice maker does not work! Freezes up every two weeks and you have to take a hair dryer to it to thaw it out so it will make ice! Dryer, after approx one year the glass cracked in several locations on the dryer door due to the heat! The washer works great but sounds like a jet engine taking off, very noisy! There customer service is non existent! They could care less! I burned my hand taking out a pan of the lower drawer of the oven Called them and they sent someone out and told me it was with in their standards! Translation I am on my own with this product! Do yourself a favor and pass on the sexy streamline of their appliances because you will be sorely disappointed! So disappointed, should have bought appliances made in the USA!”

Helpful Report

Posted 3 years ago

“We purchased washing machine and dryer and the washing machine broke after 3 loads, flooding our laundry room, livingroom and kitchen. They sent a repairman out to fix our washer and it did the same thing after a few loads. Thousands of dollars worth of damage to our home and 2 months later we still haven't received a replacement machine. Samsung has promised us a replacement machine and compensation for the damages. We have been waiting to hear back from Samsung for 2 months. They keep promising that someone will call us in 2-3 days and no one ever contacts us. I am now waiting on someone from Lowe's corporate office to call me to resolve the issues.”

Helpful Report

Posted 3 years ago

“The worst service I have ever received from a company in North America. Even my local grocery shop provides better customer service than Samsung Canada. I purchased a galaxy buds+ in 2021 from best buy, BC Canada and it stopped working after couple of months, had to contact the service center to have them to provide me with a repair service, after 1 hour speaking with the agent, he told me he could not find the serial number of the buds in their system because the product is made in Vietnam and I have to contact Samsung Vietnam, what??????? are you kidding me???? All my family is using Samsung products but we are gonna stop and switch to other products from now on.”

Helpful Report

Posted 3 years ago

“Honestly, getting a real hacker is very rare but I found an assembly of the finest hackers in Shanghai, Texas & Paris who helped me hack into cellphones of company board members. They do a wide variety of hacks such as intercepting bank transfers, hacking into sophisticated devices such as phones, computers, ransomwares, CCTV’s, ATM Cards, cryptocurrency accounts and much more. They show proof of their authenticity. You can contact them for any kind of hack you need by reaching out to "jamiehacking99 at g’mail dott com"”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews