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Samsung Reviews

1.3 Rating 4,753 Reviews
5 %
of reviewers recommend Samsung
1.3
Based on 4,753 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 22nd April 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Bought a washer and 3 months later it's unrepairable (the same problem with the drum screws breaking as the previous washer. At least I had that washer for years). Have been in contact with Samsung for the last 2 months and have not gotten a refund yet. Finally reached a customer service representative that's willing to help. Hopefully, I can get a refund soon and not have to deal with Samsung again.
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Posted 3 years ago
Extremely poor service for my galaxy phone. Poor communication between them and Best Buy. Have to ship phone for 4- 6 days just for screen protector. I could go on. No replacement phone. Will fix but this is last samsung pho
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Posted 3 years ago
WORSE SERVICE EVER!!! They sent me an update on July 1st. It has ruined my mic, speaker and mic on my wearable mic when I make or receive calls. They've given me a run around. Sent me to one of their locations, they didn't have parts and never called me back to say parts came in. Then they suggested I send my phone for 5 - 7 business days. I have my business emails on the phone and get my business calls so that's not an options. There is never a manager available.
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Posted 3 years ago
OMG don't do business with Samsung.com directly!!! Go with any other company if you want to buy samsung products. Trust me it will save you money, extreme frustration, and hours upon hours upon hours of your time. Please, for your own sake don't purchase anything from samsung.com directly. I am a 100% serious GO TO ANY OTHER COMPANY
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Posted 3 years ago
Their products suck, and they give a warranty but you will have to chase them like dogs for at least 5-6 weeks, we were without a dishwasher for 2 months and going back and forth with samsung!! I would never recommend buying anything from samsung
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Posted 3 years ago
They promised me 05% percent of the purchase of my Cellular S22 ultra, when I called them they made me waste my time because supposedly the promise no longer existed, the problem is not the percentage, it is that they waste the time of calling them for Nothing I consider a Consumer fraud a lack of respect from Samsung to customers offering things that do not exist or cannot be fulfilled David Solano
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Posted 3 years ago
Really disappointed with Samsung aftercare. Phone screen faulty after 1 year! They fixed it but after just 3 months motherboard malfunctions. They won’t honour the warrant because there was a little dent on the top corner. It’s a ridiculous excuse. We won’t be using Samsung ever again!
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Posted 3 years ago
Unfortunately Samsung products (specially washer and dryer) are so bad and easy to break. In addition, Samsung after sale customer service are so bad and really not helpful. I'm sorry that I bought Samsung product, but I thought it is a brand name and didn't expect it will be that bad.
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Posted 3 years ago
Last year we paid to have the housing changed on our refrigerator water filter. Because you changed the housing! Now you discontinued the water filter DA29-00003B and replaced it with DA29-00003G. Our model fridge # RFG238AARS/ AA ( 8 years old) housing needs to be upgraded again? Why because none of the Samsung water filters Purchased through you directly works in our refrigerator. We should not have to pay for another service call. Please advise how we should proceed since there is no one to verbally communicate this with including your chat.
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Posted 3 years ago
I would never buy another Samsung product ever. They are complete junk. I have a refrigerator that had issues with ice maker since day 1. And they recalled it I got it fixed now it’s leaking water all over my floor and they want me to pay a service fee before they will even send anyone out it was just fixed 5/9/22 and today is 7/13/22 has only been 2 months and replacement ice maker is defective
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Posted 3 years ago
Agreed. Terrible service. We ordered a Samsung TV from their online store. The TV arrived without a remote control. We have contacted Samsung so many times over the last six weeks and are still unable to get the remote control. We tried to call, the message tells us to “call later” rather than placing us in a queue or call us back. After we get hold of someone through their online chats or email, they told us they will take 2 to 10 business days to investigate the matter. When we continued to contact them, they said “they will send a follow up request”. After further contacts, they said “they will escalate the matter”. It seems that their motto is to get rid of you. No customer service is provided to fix their own errors!! How can customers be protected in Australia from such big international companies?
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Posted 3 years ago
Samsung is the worst company to deal with. I recently purchased a Q80 television ( 2 different ones) that were bad. After rerurning the first to Best Buy( they were great) second one was past 15 days so I was unlucky enough to deal with Samsung. After 4 months of nonsense, tey gave me an e coupon for less than the TV. How does a customer have an issue and cant get a replacement but gets less than the cost of the replacement? And only gets an e coupon. Buy anything other than Samsung
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Posted 3 years ago
Worst customer service I have ever experienced. We had two technicians tell us that the damaged spin basket on our brand new washer should be covered under warranty but customer service decline to cover it.
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Posted 3 years ago
Bought galaxy s21 fe 5g new at best buy for $729.00. ..33 days later, notification for text messages did not make an alert sound. Called sansung 3 different times and I was told I could send it to Texas for repair which would take 2, 3, or 4 weeks. I explained I had to have my phone for work and asked them to please just do the right thing and replace my phone (remember I only had the phone for 1 month and 3 days.) They refused. So I have a new defective phone . I WILL NEVER BUY ANYTHING ELSE SAMSUNG!!!!
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Posted 3 years ago
I wish I didn't have to give them even 1 star. Horrible! I bought the brand new galaxy z flip, the microphone went out of it almost immediately. I was not able to use my phone and called insurance. Insurance does not cover mechanical malfunction, so I called samsung since the phone is still under warranty. They told me they would send me a new phone.... FOR 600 DOLLARS!!!! I will never use samsung again. Switching brands entirely. Guess I'm an iPhone user now!
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Posted 3 years ago
I had bought Samsung a12 mobile , within a month I got display issues ,then I request to refund service centre refused to refund but they gave service Now it lost vibration and the model has no sensor so it would not find north and south poll so it leads me to wrong way in navigation and twice I escaped from accident so its one of bad quality mobile .
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Posted 3 years ago
Worst customer service I have ever experience! Don't but a Samsung tablets without the extended warranty because the product will break within a month of the one year purchase and Samsung just laughs all the way to the bank!!!
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Posted 3 years ago
Words can’t describe how terrible samsung customer service is. Ordered the BeSpoke fridge, first delivery was canceled due to the fridge being damaged. Second fridge (2 weeks after order placed) was brought to the front door with a massive dent in the back, damaged fridge refused at delivery. Multiple attempts on the phone and MULTIPLE hours on hold with no agents available, then if you did get an agent they would say one moment please, just to place you on hold for hours and never come back on the line. After days of calling and countless hours wasted was finally able to reach an agent. Agent refused to give any information except the name Robert and said he is not allowed to give a operator identification #. Also refused to give any management contact information and was placed on hold several times during the call. The proposed remedy for the 3rd fridge delivery was another 2 week wait, which would make an entire month of living out of ice cooler for a fridge since the old one was removed for the install. I was finally able to cancel the order and will never buy/own another samsung product in my life. Don’t EVER go with samsung, you will surely regret it!
Samsung 1 star review on 8th July 2022
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Posted 3 years ago
BUYER BEWARE! Worse experience ever. I ordered a Bespoke fridge online with Samsung on 6 July. I got an automated call confirming details of my order. The automated call was not relaying information correctly; it just kept saying "one....one....one". All you heard was "one" and then the call hung up. The next day, the money was returned to my account but I never canceled the order. I went to the website to contact customer service which in itself was not easy. I was able to speak to a representative who couldn't provide any information and said she's transfer me to the appliance department. The first time she transferred me, the call hung up on me. The second time I called back, I got transferred to take a survey. At least I got my money back but I'm super frustrated I have to go back on the fridge shopping journey. NEVER AGAIN WITH SAMSUNG.
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Posted 3 years ago
Worst service ever, bought a smart watch and received it without the watch strap, which is so weird. And after calling thousands of times I had no solution for my problem. Would never recommend samsung shop. Horrible service and people.
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Posted 3 years ago
Samsung is rated 1.3 based on 4,753 reviews