“Appalling response from Sedgwick. They never answer their phone. They sent my claim to Axa insurance re. Home insurance instead of to AIB travel insurance. I lost my laptop while returning from holidays and wasted hours filling in a Claim form and trying to get through on phone. Avoid AIB travel insurance at all costs. Michael (AIB retired manager).”
“We have HSBC Home Insurance through Aviva claim ref 4502996966. We had serious flood damage during Storm Isha in January. HSBC claims service advised that they would be able to assist. We sent photos of the roof damage . Then we were advised that Sedgwick would be sending out an inspector . An appointment was made but Sedgwick later asked for the date to be changed but it was not convenient for us to change it. In the event an Inspector Paul Osman called here on Thur 4 March about 4pm.
He was not happy that we would not change the date and his attitude during the visit was appalling. He could not have been here more than 5 mins. He showed no interest in any explanations how the storm and wind had penetrated and damaged the rubber roof membrane causing a leak through to the ground floor. He was not open minded but merely said that we should "not hold our breath" about the success of the claim. He merely left saying he would do a report.
We found Mr Osman very unprofessional , unpleasant and rude. Why you would have someone like him the face of your organisation is beyond us. Maybe he was having a bad day but we deserved a fairer hearing.”
“Worst company ever! I was hit back in November of last year and its taken this long for them to do anything. My car have been in the shop for 2 weeks now and they lied about sending the payment which still havent been sent! No tracking number no confirmation number then the examiner had enough nerves to call me and go off because I need the information. Really need to go out of business if this is how business is going to be conducted. Worst experience of my life!”
“Is zero stars an option?
If the goal is to NOT get you well and just waste your time then they are a great company. They repeatedly deny treatment that their own contracted doctors recommend as not needed!
My adjuster doesn’t seem to care at all.
Not a good company on my opinion”
“Home Depot delivery and microwave installer told me I had to remove part of my backsplash in order to install the microwave. He said the new microwave was longer, but turns out the mounting plate is standard. I didn't have to remove the tile after all! After complaining to Home Depot, they made a claim with Sedgwick. The Sedgwick representative said it was my choice to remove the tile and I should have gotten a second opinion! At this point they are still reviewing my claim, but I am done with them. They aren't worth my time and energy for a few hundred dollars.”
“Horrible customer service, rude response to messages and the Dane Street team they use to review claims was just as rude and reckless. Couldn’t even get my age corrected on the report. I have no faith in a person who states they thoroughly reviewed my medical records and yet cannot get the simplest of information correct. I’ve been diagnosed with a listed disability that is causing me considerable health issues and I’m unable to work now. After waiting four months and appealing the denial, I still don’t have benefits. I’ve never asked for disability, extended time off or any type of assistance. But now I’ve had to do this due to the new diagnosis and the decline in health.
The last thing a person needs when they’re going through this type of life altering experience and the challenges it brings is for a company who should be helping to be rude to them and dismiss their request for assistance when they clearly didn’t read the information they were sent.
They don’t consider what effect this has on the person. I’ve lost my home and had to move in with family. Had to take out loans I can’t afford to pay back. It’s been very difficult.
Then to deal with this company and their team members being rude to you on top of everything else. It’s just horrible.”
“Garbage useless I was on leave for only 3 days doctor wrote a note that I'm on bed rest but they want to deny me because one of their many papers they sent me in mail had one missing question out of a hundred now I might be fired Its only 3 days n n doctor left a note what more do these morons want ? Garbage”
“After a Coach Bus Service bus hit me as I was stopped and waiting to make a turn, I was sent a letter by Sedgwick. The letter was courteous and informative and provided a point of contact. I thought, "Well isn't this nice?"
I was naive.
Sedgwick was responsible for arranging a rental car while my car was being repaired. I should have claimed the rental car right away, but instead...I offered to just submit a few Uber receipts for transportion costs. It would be simple for me and cheaper for Sedgwick. They agreed. After I picked up my car, I submitted receipts for $106. I was told a check would be provided as long as I signed a release. Most significantly, the release was required to be signed by a notary. None of this was disclosed when we agreed to the above arrangement. All this...for a little over $100 that saved Sedgwick the cost of a rental car and fuel for a week. I'm writing this review as a caution to claim EVERYTHING you're due from Sedgwick. Do not compromise. They may indicate they'll compromise, but don't expect anything but a hassle in the end.”
“I'm trying to resolve a claim that was filed a month ago and the person I spoke to was horrible. She said I was taking it out on her when I clearly trying to explain the situation. She then said that maybe she was having a bad day and I should take it into consideration. They messed up my claim and I'm the bad one. I asked to speak to someone else and she abruptly put me on hold while I was still taking. The next person I spoke to was very professional and we're in the process of resolving the issue.”
“I took PPL on 3/07/24. I was approved on 3/15/24. I called numerous times to my case worker to make sure everything was a go and that I would get paid on normal payday. Of course here’s payday with no check and no answer! STOP MESSING WITH PEOPLES MONEY!”
“I have been out of work with a neck injury due to the negligence of my workplace, and was paired with Nicole as my caseworker. Nicole not only didn’t answer my phone calls for three days, she then told me that I should not be “bedridden” off of an injury since I was of younger age. She then claimed I tried to Gaslight her when I confronted her about comment regarding my age. Nicole then tried to dismiss my doctor’s orders and insist I should be up and walking around despite my diagnosis of paraspinal spasms due to my neck sprain. She was completely unprofessional and downright disgusting.”
“I am already stressed about being permanently disabled and out of work. I do not need the stress of, my password expired and the terrible customer service, not to mention withholding my money, and having my worker not keep to normal business hours when returning my calls. This is the worst company!”
“Every one of the bad reviews that I read are true. I have been dealing with Sedgwick Claims for over 5 years. My claims adjuster is Brandon Maitland. He has never picked up his phone in all the time I have called. Most times it takes him days before he returns a call, and in many cases I have to call and leave another message to get him to call back.
Before Brandon, I dealt with Jim McKeever, who is also still there, and it was the same situation with him. I guess the reason they, as well as the others that work there, stay there is because they are not held accountable for for their customer service practices.
I called today, after not getting my medical supplies that I ordered, to find out that that as of March 1, 2024 they no longer have my account. My account has been switched to a different health management company. I have been waiting on my medical supplies. I called the medical supply company to inquire about my order and the medical supply company informed me that Sedgwick was not authorizing my order. So I called Sedgwick to find out what was going on. I left an urgent message with Brandon. Within a couple of hours (to my surprise) Ryan from Sedgwick, (whom I have never talked to before) called me to let me know that Sedgwick, as of March 1, 2024 no longer had my case. He gave me the information for the new claims management, and also said I should have been notified by mail a month ago. I was not notified in any manner.
They seem to be unconcerned about the customers that they have the responsibility to take care of. I feel like they treat people like they're doing you a favor, and they'll get to you when they get to you.
What kind of company treats you like that other than the DMV? I actually think they are far worse than the DMV or any other government run entity. I'm not kidding!
There are many other examples of lameness on the part of Sedgwick, over the years that I could site, but what's the use. I don't believe there's any accountability or consequences for their employee's bad practices or customer service.
Good riddens to Sedgwick! Sorry for those of you that are forced to deal with this horrible company.”
“Adriana throughout claims process for Home Depot said Sedgwick was 3rd
Party overseeing, quality. She was professional, caring. Until I got refund in the incorrect amount. 180 deg change. Hostile, flat, uncooperative. Left a message with a phone number that I couldn’t get through to a live person even. Repeatedly referred me to store where this all happened saying that’s who “cut the check” and only they had the power to fix this error, conflicting to agreement signed documents evidence. By Adriana referring me repeatedly to the physical store, is like sending me into a black hole. That’s gonna go nowhere and she knows it so no surpeise when I asked who she works for, who she represents. Home Depot. Of course. She was only pretending to concern herself with my claim that I mattered. Working with the business, Home Depot/ Sedgwick Hands-down the most negative experience I’ve been through. Adriand acts exactly like I would expect a Home Depot employee to act (if they communicated) or anyone that acts on their behalf. She dropped me saying the “claims process” was over even though I was refunded under the agreed on amount. Truly despicable behavior, Dodging her job to oversee this as well as receiving the check in incorrect amount imo yes. Part of the claims process. I know”
“Says they will send you paperwork in two business days. You won’t get it for almost a week and a half with like 2 days to fill it out before it’s due back. When you call you are on a long wait list and I have waited up to 3 hours to talk to anyone who basically gave me a five minute run around about how it should have been emailed while staring at my inbox and checking my spam folder with nothing. Then they basically shrug it off. People are literally losing their jobs trying to use this 3rd party claims company.”
“My #1 recommendation get connected with your local wage and hour division office with the Department of Labor as soon as you start an FMLA process with this company. I had to battle every step of the way for my rights and they constantly indicated that they didn't work for the Department of Labor but guess who enforces FMLA? the Department of Labor!”
