Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 912 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“Most incompetent people ever. They lose your paperwork, they are there to make sure you are not covered for work. The worst I have dealt with.”

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Posted 1 year ago

“If I could give negative stars, I would. Waited 9 days without heating or hot water in a house with a disabled child. Snow was on the ground!! Having tried to claim back my expenses which are in the region of £500, I have been told that payment would be made by the invoices team in 3-5 days - It's been almost 30 days since work was completed!! I'm now having to call on a daily basis only to be told that it was being passed to the 'invoice team'. its been passed over multiple times already! I've been down £500 over Christmas, living in hotels with two children under 10 just so we can shower. Please, please, if you have vulnerable people in your household AVOID AVOID AVOID this company.”

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Posted 1 year ago

“Jan 2023, I tore my meniscus at work. They denied my surgery three times, and only approved it after the third appeal. My surgery happened in October and I returned to work in November, only to find out they didn’t process my Workers Compensation claim and now my employer is garnishing over $30,000 in wages Sedgwick is claiming that they paid to me.”

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Posted 1 year ago

“I have had the pleasure of having Pauline Blehi as an examiner and she has been excellent in handling my case and keeping me informed of information that I requested. I have been transferred to another examiner (not sure why), and now I can't view any information online and my case is showing closed, my final doctor's appointment isn't until July 2024. I contacted my new examiner and she stated that because of the appointment date is so far out the status is showing closed, but I can still be treated. I respect people and their job title, but I really really miss Pauline Blehi.”

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Posted 1 year ago

“their support staff is absolutely useless. they dont listen to a word you say, they mumble, and bearly speak english”

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Posted 1 year ago

“For the most part if I'm able to get a person on the phone I can get my issue resolved after some runaround but the website is SO BAD. Like so bad that it feels intentional. They make you reset your password every like 3 months then 8/10 times after you find a password that meets their incredibly arbitrary guidelines (cant use the symbol " for example, basic stuff) the website crashes and doesn't tell you whether your password was saved correctly.”

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Posted 1 year ago

“Sedgwick doesn't actually care about people. They close claims as soon as possible. I filed FMLA and gave them past and UPCOMING appointments. They closed it because the "old ones" were too far past. I dont care about that, just trying to be honest with you. I have upcoming ones for a chronic condition. Now, you have to make a whole new claim and redo all of the SAME paperwork. Good job guys. Geniuses.... Their website sucks really bad. If I could give 0 stars I would.”

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Posted 1 year ago

“If there would be less than 1 star, they would deserve it. We paid 100 euro to make sure we are covered for the trip Dublin to Georgia and Back , with layovers. The flight on the way back was delayed and we missed our connection from Türkiye to Dublin. I got explained on the phone, we are not intitled for any refund as they COVER ONLY DIRECT FLIGHTS AND NOT ONE WITH CONNECTIONS! I sent multiple emails asking to have it written but they are just ignoring. SCAMMERS. I recommend to stay far away from them.”

Helpful Report

Posted 1 year ago

“If only you could give negative stars. Work accident occurred and Sedgwick is the company that handles the workers compensation claims to send to the insurance company. I was ghosted on every level, given misinformation on claim adjuster,claim handler. They were unreachable. They had claimed to send money as a check in which I still have not seen.”

Sedgwick Claims Management Services 1 star review on 23rd January 2024

Helpful Report

Posted 1 year ago

“Sedgwick were used to handle our boiler claim and it was unbelievable how incompetent a company can be. 25 minutes plus on hold to be told someone would be in touch, then a text with an update, an engineer who didn't show and then blames you for not being home. A call in the middle of the night (22:50) to be asked when you're free in the morning. When chased the next day - no engineers available. The are massively understaffed, use unreliable contractors, and do not care about you.”

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Posted 1 year ago

“This dangerous company ruined my life. A policy was switched to the completely vile Sedgwick and my income was reduced by 80 percent! Their incompetence is staggering. Any company that cares about its employees should steer well clear. Avoid this company and any that would use it. Nightmare.”

Helpful Report

Posted 1 year ago

“The absolute worst experience I’ve had going through this type of service. Complete incompetence at getting anything you need to you on time. It’s just a bunch of kids working in call centers who don’t actually know what they’re doing. Pathetic business model for this kind of service.”

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Posted 1 year ago

“Horrible co. Iam a 64 year old male got hurt at work they don’t have the decency to send out weekly checks on time. They could care less about you or your health”

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Posted 1 year ago

“Horrible corrupt company. They are rude, incompetent and don’t even answer your emails for weeks or months even with several reminders. Disgusting. Especially when you’re dealing with people’s health.”

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Posted 1 year ago

“Sedgwick is horrible for helping people get accommodated, they truly don't care about people”

Helpful Report

Posted 1 year ago

“You will likely never see a dime from the is company. They strung me along for months making it seem as though I would be getting at least some of my lost wages just to send me a letter saying I didn't meet the criteria. SCAM! The company as a whole should be shut down. I hurt my back in July and absolutely could not sit so I couldn't make it to the doctor until about a week later when I could manage walking and sitting. I was out of work for two weeks and returns with limitations. I was immediately told I wouldn't get any compensation for the week before I saw a doctor, which was ridiculous but at least I'd get some pay for the following week. Everyone I spoke to said something to the effect of I met the qualifications and should be getting 70% of my average hours for the one week after seeing a doctor. I submitted the doctors notes multiple times to multiple people all the while kind of annoyed but being urged that I should be hearing something soon and I should be getting compensation. I finally submitted the paperwork yet again and waited and waited and waited. I finally got a letter here in January of the next year stating that I didn't meet the waiting period of one week. Complete nonsense. It's an excuse not to pay for a legitimate inability to work and I'm not easily stopped from going to work. I asked coworkers about their experience and they all said the same thing, Sedwick doesn't pay and they make you jump through hoops just to find that out. I hope they get shut down and an honest business that actually helps those who legitimately need help takes its place. TERRIBLE”

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Posted 1 year ago

“Everything. We’re on our 7th account Manager and still not getting anywhere! Claim has been opened for over 15 months and still no resolution. Keep requesting the same days over and over!”

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Posted 1 year ago

“We have had nothing but problems with them. Same issues as listed by others. They claim that forms weren’t received or requests for information not forwarded. We’ve had to deal with this for four years. Horrible company!”

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Posted 1 year ago

“Sedgwick gets a ZERO. They have not paid my medical bill from 2019. They will not call me back when I leave messages. They plan on keeping monies set aside for me, for medical bills,over 100,000. Embarrassed for Sedgwick.”

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Posted 1 year ago

“The claims Adjuster Kelley Anderson was unprofessional she would not call us back my daughters car got hit in Aug bye an 18 wheeler took till December to get her truck fixed called her Supervisor left messages sent emails no return calls ask for rental car while car was In The shop adjuster ignored my daughter these people are unprofessional and in the wrong business I’ve never seen a company like this in my Life they deserve 0 stars they try to wear you down so you will give up they pretend like they’re doing all the right things.”

Helpful Report

Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 912 reviews